Very slow between 8pm & 3am

about a month ago, we replaced our modem because of upgrading to Blast. The modem we received is the Arris TG862 and is suppose to have the wifi built in. Since installing it, I have had to call customer service twice because of low speeds. We hooked up our previous router to it and that helped some of the time. But recently we realized that it is the worst between 8pm and 3am! Strange? Both times after the Comcast "tech support" I received, they said they had found an issue and fixed it, but that doesn't seem to be the case. Do I wait until the next 8pm rolls around and call them again? Or is there something a little more proactive I can do?

Thank you, I wish I had read that sooner, great info! XFINITY NetworkInternet:ActiveLocal time:2014-12-28 11:7:24System Uptime:14 days 17h:46m:22secWAN IP Address(IPv4):50.157.153.118WAN Default Gateway Address(IPv4):50.157.152.1WAN IP Address(IPv6):2001:558:6017:7d:3c78:c318:da6:cdd6WAN Default Gateway Address(IPv6):fe80::1edf:fff:fe02:2de2Delegated prefix(IPv6):2601:6:3f00:3d9::/64Primary DNS Server(IPv4):75.75.75.75Secondary DNS Server(IPv4):75.75.76.76Primary DNS Server(IPv6):2001:558:feed::1Secondary DNS Server(IPv6):2001:558:feed::2WAN Link Local Address(IPv6):fe80::21d:d5ff:fe75:9204DHCP Client(IPv4):EnabledDHCP Client(IPv6):EnabledDHCP Lease Expire Time(IPv4):3d: 1h: 46mDHCP Lease Expire Time(IPv6):3d: 2h: 39mWAN MAC:00:1D5:75:92:04eMTA MAC:00:1D5:75:92:03CM MAC:00:1D5:75:92:02Initialization ProcedureInitialize Hardware:CompleteAcquire Downstream Channel:CompleteUpstream Ranging:CompleteDHCP bound:CompleteSet Time-of-Day:CompleteConfiguration File Download:CompleteRegistration:CompleteCable ModemHW Version:Vendor:BOOT Version:Core Version:Modelroduct Type:Flash Partownload Version:Serial Num: 5Arris Interactive, L.L.C.1.2.1.612.0.5.38TG862G00000000 2AAC4D5232MB7.6.86L.CTCC1BSLBB1581731DownstreamChannel Bonding ValueIndexLock StatusFrequencySNRPower LevelModulation 12345678LockedLockedLockedLockedLockedLockedLockedLocked705.00 MHz669.00 MHz675.00 MHz681.00 MHz687.00 MHz693.00 MHz699.00 MHz711.00 MHz35.97 dB35.25 dB35.97 dB35.97 dB36.84 dB36.39 dB36.39 dB35.25 dB5.10 dBmV5.23 dBmV6.08 dBmV5.95 dBmV5.53 dBmV5.03 dBmV5.06 dBmV5.32 dBmV256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMUpstreamChannel Bonding ValueIndexLock StatusFrequencySymbol RatePower LevelModulation 1234LockedLockedLockedLocked34.00 MHz29.20 MHz24.10 MHz17.70 MHz5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec2560 Ksym/sec41.50 dBmV41.50 dBmV41.50 dBmV41.50 dBmV64QAM64QAM64QAM64QAM

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Code on both APs: 12.3(8)JEE
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Hardware is PowerPC405GP Ethernet, address is 0013.60cf.bb29 (bia 0013.60cf.bb29)
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5 minute input rate 5000 bits/sec, 0 packets/sec
5 minute output rate 1000 bits/sec, 1 packets/sec
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Address           : 0013.1a37.b3e0     Name             : ap
IP Address        : 192.168.0.120      Interface        : Dot11Radio 0
Device            : 11g-bridge         Software Version : 12.3
CCX Version       : NONE
State             : Assoc              Parent           : Our Parent
SSID              : Tsunami
VLAN              : 0
Hops to Infra     : 0                  Association Id   : 44
Tunnel Address    : 0.0.0.0
Key Mgmt type     : WPA PSK            Encryption       : TKIP
Current Rate      : 54.0               Capability       : WMM ShortHdr ShortSlot
Supported Rates   : 1.0 2.0 5.5 6.0 9.0 11.0 12.0 18.0 24.0 36.0 48.0 54.0
Voice Rates       : disabled
Signal Strength   : -51 dBm           Connected for    : 75169 seconds
Signal to Noise   : 26 dB            Activity Timeout : 14 seconds
Power-save        : Off                Last Activity    : 1 seconds ago
Apsd DE AC(s)     : NONE
Packets Input     : 1050695            Packets Output   : 296536
Bytes Input       : 474651248          Bytes Output     : 96734573
Duplicates Rcvd   : 0                  Data Retries     : 63646
Decrypt Failed    : 0                  RTS Retries      : 0
MIC Failed        : 0                  MIC Missing      : 0
Packets Redirected: 0                  Redirect Filtered: 0
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dot11 ssid Tsunami
   authentication open
   authentication key-management wpa
   guest-mode
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bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption mode ciphers tkip
ssid Tsunami
speed basic-1.0 2.0 5.5 6.0 9.0 11.0 12.0 18.0 24.0 36.0 48.0 54.0
station-role non-root bridge wireless-clients
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
interface FastEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
bridge-group 1
bridge-group 1 spanning-disabled
interface BVI1
ip address dhcp client-id FastEthernet0
no ip route-cache
bridge 1 route ip
(The AP root-bridge with wireless clients config is identical to this config with the exception of the station-role and a static IP on the BVI1 interface.)
Are these very slow thoughput speeds normal of this hardware combination?
I did much searching/googling and found claims that by eliminating TKIP it almost doubles the actual wireless speeds our clients can obtain. Is there any truth to this?
Any suggestions or recommendations without changing hardware would be very welcome.
Thanks in Advance!
D.
=============

Ok, thanks for the explanation - I understand. But even at a 22mbps signaling rate shouldn't I be seeing throughputs greater than 5-5.5mbps especially since this location is literally 100% free of any outside interference and the interfaces definitely show the clients and non-root bridge (when connected) all being at the highest rate of 54mbps? I tried even in the same room, approximately 40' away, total line of sight, no obstructions, between my laptop and the root AP.
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Root Bridge:
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Rx Packets:           2178725 / 49    Tx Packets:                   39 /   0
Rx Bytes:            335124036 /7595    Tx Bytes:                   4965 /   0
RTS Retries:               61 /   0    Data Retries:                  5 /   0
Non-Root-Bridge:
RATE 1.0 Mbps
Rx Packets:           2323120 / 50    Tx Packets:                  141 /   0
Rx Bytes:            336455923 /7595    Tx Bytes:                  17869 /   0
RTS Retries:                2 /   0    Data Retries:                 56 /   0
All the other rates, 2-12mbps show single or double digit packet/byte counts until I get to the 36mbps section of each interface:
ap#sh int Dot11Radio0 stati
        DOT11 Statistics        (Cumulative Total/Last 5 Seconds):
(snipped for brevity)
Root Bridge:
RATE 36.0 Mbps
Rx Packets:            915395 /   1    Tx Packets:              2345589 /   9
Rx Bytes:            93420936 / 70    Tx Bytes:             3370791285 / 874
RTS Retries:                0 /   0    Data Retries:             573981 /   4
RATE 48.0 Mbps
Rx Packets:           2163192 /   2    Tx Packets:               216861 /   0
Rx Bytes:            222455730 / 404    Tx Bytes:              182817967 /   0
RTS Retries:                0 /   0    Data Retries:             106808 /   0
RATE 54.0 Mbps
Rx Packets:            987986 /   0    Tx Packets:               168923 /   0
Rx Bytes:            190467269 /   0    Tx Bytes:               61665042 /   0
RTS Retries:                0 /   0    Data Retries:              34424 /   0
Non-Root Bridge:
RATE 36.0 Mbps
Rx Packets:           2368679 /   0    Tx Packets:               965419 /   0
Rx Bytes:            3396819830 /   0    Tx Bytes:               90880825 /   0
RTS Retries:                0 /   0    Data Retries:             242686 /   0
RATE 48.0 Mbps
Rx Packets:            341870 /   0    Tx Packets:              2156282 /   1
Rx Bytes:            216497093 /   0    Tx Bytes:              215775536 / 210
RTS Retries:                0 /   0    Data Retries:             478619 /   0
RATE 54.0 Mbps
Rx Packets:           1469926 / 15    Tx Packets:              2529678 / 15
Rx Bytes:            411722698 /1122    Tx Bytes:             1366306113 /5159
RTS Retries:                0 /   0    Data Retries:             198532 /   0
I will try disabling the rates below 12mbps and re-test.
I would like to try disabling all encryption and try as well.
Do you know if the AP's will associate if there is zero encryption?

Very slow between 8pm & 3am

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