Very slow Broadband Connection - 330kbps

Hi,
My Broadband connection has been quite fast (around 2700kbps) until recently.
Having worked from home on several occassions in the last few months, due to the weather, I have exceeded my usage allowance. BT have charged me and I don't have any issues with that. However I have noticed that my internet radio is unusable as it keeps buffering. I also have become aware that the PC has become slower when online. A quick check using a speed tester revealed that the download speed is 330kbps and I know for certain that this speed was over 2700kbps a few weeks ago.
Reported the issue to BT on the 24th February (VOL011-29787652863) and the problem is still ongoing. The helpdesk settings on the HomeHub2 tells me that the connection bandwidth is 448 / 448 and this is backed up by BT speedchecker advising of an IP profile of 350k.
Yesterday and today have been spent on the phone to BT who have remotely connected to my PC and told me there is nothing wrong. Called again today and was advised that it was my location from the exchange, which I insisted was incorrect.
It seems to me that the Broadband Remote Access profile has been clamped but BT will not admit to that and have advised that I either have a line fault or it is due to the distance from the exchange.
As I type they are trying to call again - why can't they just fix the issue - they have all the diagnostic tools they need to identify the problem.
Solved!
Go to Solution.

Update - no response to the email to the forum admin folk but BT are still working on the issue and have asked me to retry.....no luck I'm afraid, as the speed is still dreadful. After reading all the useful info on this forum I have gone through all the diagnostics again and have plugged the HUB to the 'direct line to the exchange', so passing any house wiring. Speedchecker still says that the IP profile is 250k ... but interestingly the connection now shows 448 / 1840!
Back on the phone to the helpdesk and they have arranged for an engineer to visit my house. The earliest suitable time was next week, so we'll see what happens. Meanwhile I've ordered a MAC code from BT in case I have to move to another provider.

Similar Messages

Very slow broadband connection

Since being with BT, I have never had a particularly fast connection, but in the past two weeks it has slowed down to an average of 0.2Mb/s which anyone will agree is practically useless...even simple web pages are now slow to load now.
This is not due to any hardware issues/viruses/spyware/filters/extension cables etc! Neither have I got anywhere near my download limit for the month!!! (certainly no memory consuming stuff such as films!!) The speed is invariaby the same (tested using 3 independent tests) day or night, and is identical on my Vista PC which is connected by an ethernet cable to the hub, and also wirelessly on my lap top which is Windows 7. I have also plugged the Hub directly into the main phone socket, but there is absolutey NO difference in speed. I do have a cordless phone which I thought may be interfering in some way, but even unplugged and removed, and even a change of wireless channel on the Hub made no difference. So I have reasonably exhausted most possibilities other than a line fault!
Havng explained all this to BT, I was told it was a fault with my old Hub, I think a version 2.0, and have now got a Home Hub 3. I did emphasise that I suspected a line fault which they say is not the issue. Needless to say, the Hub is working and line speed is still 0.2Mb/s! Strangely, the BT speed test showed a maximum possible speed of 0.2Mb/s-clearly something has happened beyond my control, as I was getting speeds at least 4 times this speed until recently!
I have to say that BT tend not to listen to their customers and you may as well forget about calling their help line. I have tried to download BT Desktop help, but the software won't install on either of my PCs.
I am currently waiting an Engineer to have a look what is wrong. As a last resort, I tried the BT accelerator, which didn't do anything!!!
I am not naive enough to expect a very fast connection, and know it slows up at peak times, but you do expect to receive a half decent service, and be able to actually speak to someone in person if you have problems.. I was rather hoping that if this situation isn't improved then BT would offer some compensation, but as I still have a connection (which is next to useless) then I continue to pay. They also ignored my suggestion of switching to a cheaper tariff. Hmmm.
I have wasted a lot of valuable time and effort, and now must await a visit from the engineer, meaning my night shifts will be severely interrupted. I sincerely hope I will NOT be billed for this? After all, it is no fault of mine and up to BT to rectify it and I have done my best to sort the problem out at home first!! If anyone on the forum can suggest anything else, then I would be grateful. Thanks very much.
Solved!
Go to Solution.

Hi again and thank you so much for your interest and help.
The engineer visited on time and has reset my profile (not sure what that means LOL!!). I am still a bit baffled as to why there was a problem though the engineer reported a number of errors on the connection. Whereas before when my telephone rang, or I accepted an incoming call my connection cut off for about a minute, this problem has disappeared after many months! Suddenly my line speed has increased from 0.2Mb/s to 14Mb/s though I appreciate this may be temporary! Either way, it's now much faster and the problem was quickly identified and rectified, so I am very pleased with the efficiency of the friendly engineer. It's ironic though, that when I had Broadband set up initially, I had misleading advice NOT to expect a fast speed due to the type of property I was living in, so I was happy with a fraction of the speed I now have!!
And for the record, I may have been too hasty to condemn, so will be quicker to praise the service received, and of course many thanks to the Community Forum for their input.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Next door to the exchange but very slow broadband

Hello, like the post title says I live 20 seconds walk from the local exchange yet I am now getting very slow broadband speeds (around 1Mbps downstream). This has not always been the case, I was getting about 12-14 about a couple of months ago. I have over the last two months been getting a lot of dropped connections. Broadband was not used a lot over the summer but have now got around to investigating and so far seen the following information. From what I have read the noise margin seems to be very high, does this need to be reset by a mod? Any help with this would be very much appreciated.
Quiet line check, seemed ok to me.
Monday 14/10/2013 BT speed test results at 17:45
Connection Speed 1.15 MB
Download 1.06 MB
Upload 0.35 MB
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 23:14:57
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 19.6 dB
Line attenuation (Down/Up):
7.1 dB / 4.7 dB
Output power (Down/Up):
18.3 dBm / 12.8 dBm
FEC Events (Down/Up):
1493 / 0
CRC Events (Down/Up):
0 / 69
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 21
Error Seconds (Local/Remote):
0 / 7
Solved!
Go to Solution.

Have now moved the router onto the master socket.
Re-did the quiet test and now no noise on the line using any of the ADSl filters I have.
Have also unplugged the phone so now only connection is the router.
Here are the latest numbers after moving the router. Should I now wait for3 days and see if the speed picks up or should I try and contact a mod?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:32:03
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.0 dB / 22.5 dB
Line attenuation (Down/Up):
7.4 dB / 5.0 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
113 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Very slow broadband ( Healing exchange )

Have had VERY slow broadband for the past week. Download speeds are hardly above 512k ( normally get 4mb ). Speedtests fail and do not complete. Router has been reset multiple times.
Router ADSL stats as follows:-
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:18:30
Downstream
5,376 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 24.0 dB
Line attenuation (Down/Up)
48.1 dB / 26.5 dB
Output power (Down/Up)
8.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
24 / 6
CRC Errors (Down/Up)
3 / 3
HEC Errors (Down/Up)
26 / 1
Error Seconds (Local/Remote)
3 / 2
Someone please offer assistance? I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ). Nothing has changed in house etc. to alter settings / speeds. Moved to BT from TISCALI to avoid this type of thing!!!!

you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

Very slow Broadband in Crawley after "Upgrade to u...

7.5 days after a service upgrade in my Crawley area I am still experiencing a painfully slow broadband connection.
Speedtester tonight has recorded the dizzy speeds of 45Kbps Download / 366Kbps Upload. My BT Vision service does not want to know. My IP profile is 135Kbps.
A factor in this may be that I had NO service for the first two days after the upgrade.
I am mystified why this is so slow - my previous experience of line faults in the last two years was nothing like this, & service stabilised within 2 days.
Last month during consultation over a separate BT Vision issue I was advised I was seeing 4.7 meg.
BT India seem confident my broadband speed will self-restore if I wait another few days, but I am not so confident. I have tonights Speedtest & hub line status
Speedtester 20:25 26/10/10
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.84:40.87:49.29 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
366 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:41:15
Downstream
283 Kbps
Upstream
446 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.3 dB / 15.4 dB
Line attenuation (Down/Up)
52.5 dB / 30.1 dB
Output power (Down/Up)
18.1 dBm / 12.0 dBm

Hi DCAI
I can have this investigated for you.
Drop me an email to the email address in my profile. Please remember to include your BT Account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow to connect to apex 4.1

i have installed apex 4.1 on port 7777
and sometimes resul very slow to connect.
someone know i i can resolve the probelm ??

We have approximately the same problem, sometime APEX 4.1 is very slow. But we haven't change the default port.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Internet Connection and Backups

I have had a Time Capsule for some time now (1st generation) and it has caused nothing but headaches. I have put up with it for some time but I have a very slow internet connection and cannot leave Time Machine on or it bogs down my machine, so I only backup periodically. Specifics are provided below.
I have a poor internet connection to begin with. When plugged in directly either to my modem or through Ethernet to the Time Capsule, I get download speeds of ~ 2.9 Mbits/sec download, 0.7 Mbits/sec upload. When connected over wireless, the speeds drop to about 0.6 Mbits/sec download, 0.6 Mbits/sec upload. I feel like I am working on dial-up. I have both a Mac and a PC, and speeds are the same on both, so it does not appear to be a computer issue. I have played with various settings in the Airport, including how connected (b-n or n only), DHCP settings, etc, but nothing makes a difference. Any suggestions?

Welcome to the discussion area, bigbrianb!
Have you downloaded a utility like iStumbler to get a look at the signal strength and noise on your wireless network?
iStumbler will display most of the other wireless networks around you, so you'll have an idea of the competition for unused channels. Ideally, you want your network to be on a channel that is at least 4-5 channels away from any other network to minimize the chances of wireless interference. Is that the case there?
Your signal strength should be 50% or greater and noise less than 10% for a good quality connection on your network. Is that the case there?
There are more things to test, but this will get things going.

Im having a very slow internet connection on my macbook pro??help pls

hi
i bought a macbook pro back in summer 2012 and it came with mountain lion but since then Im having a very slow Internet connection. I have one router at my home. my other PC works fine with the Internet even my iphone 4s is way faster with same wifi connection. when I download a TV show on macbook from itunes its takes about 40-50 min to download fully but on my phone or PC it usually takes about 18 mins. and also when I try to watch a hd clip on youtube, I need to put on lowest quality in order to watch it without lagging or stopping midway.
does anyone else have this issue or I have to talk crap about apple product from now on???

Hold down the option key and select the Wi-Fi menu in the menu bar. What values are shown for the following?
PHY Mode
Channel
Security
RSSI
Transmit Rate

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
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Very slow Broadband Connection - 330kbps

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