Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Similar Messages

Very slow broadband for past few weeks?

Hi for past few weeks my broadband speeds and ping been all other the place rasied a fault with bt, and the woman on the phone said interleaving with on, thats why my ping times up and down and it would take upto 48hrs to turn off.
I got the bt home hub 2 and also got a spare dlink router but the problem is well worse with the homehub ping times 30 to 50 ms higher with the homehub and speeds around 380kbs that not even 0.5mb.
Anyways to cut a long story short i dont see any where on the hub that tells me about if the interleaving is on or not, i have been with bt since last aug and i never asked for interleaving to be on.
On my dlink that says its on fast so i no interleaving aint on, 2 weeks later and its even worse now its slow all the time no matter what time of day or night and i phoned bt the other day to say to them, and was told they would phone back today but no call, my profile is 7150 my connection never drops unless i reboot the router or disconnects its self heres a tracert i just done :
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.1.1
2 2331 ms 1149 ms 1571 ms 217.47.106.250
3 2295 ms 2105 ms 2009 ms 217.47.105.161
4 2212 ms 1880 ms 1835 ms 213.1.69.74
5 1889 ms 1812 ms 1808 ms 213.120.157.18
6 2046 ms 2231 ms 2247 ms 213.120.157.178
7 1823 ms 1898 ms 1731 ms 109.159.250.94
8 1912 ms 1871 ms 2058 ms core1-te0-3-5-0.ealing.ukcore.bt.net [109.159.25
0.13]
9 2217 ms 2266 ms 2410 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 1930 ms 1495 ms 1179 ms 194.74.65.42
11 2011 ms 1682 ms 1740 ms 212.58.238.153
12 1814 ms 1752 ms 1994 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
i have tried both my hub and my dlink and its nearly the same the dlink being a bit better if you could say that.
And heres a test i dont on bt speed tester site this was done a little early around 10:11pm tonight
Start Test Image not loaded
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 7150 k
Please do not move away from this page and do not start any other download activity on your computer.
FAQ
Results Image not loaded
This Test comprises of Best Effort Test: -provides background information.
   Download Speed
   357 Kbps
0 Kbps   7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 357 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
And that speed its showing there i have been getting for past 2 weeks straight maybe up and down a little but not much It was great for months then this any time i done a speed test then allways a strong 6.9mb no matter what time off day am my exchange is showing green.

Hi
Have you checked the link out here this will take you through a step by step guide to ensure the problem is not in your premises, as the fault could be in your own wiring or a faulty ADSL filter.
Although looking at your speed test results it looks like you have a good speed, what time of the day did you do the ping test? It maybe worth tring it to a number of sites and you can then maybe get an avarege, also avoid the internet peak period.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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Very slow broadband ( Healing exchange )

Have had VERY slow broadband for the past week. Download speeds are hardly above 512k ( normally get 4mb ). Speedtests fail and do not complete. Router has been reset multiple times.
Router ADSL stats as follows:-
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:18:30
Downstream
5,376 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 24.0 dB
Line attenuation (Down/Up)
48.1 dB / 26.5 dB
Output power (Down/Up)
8.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
24 / 6
CRC Errors (Down/Up)
3 / 3
HEC Errors (Down/Up)
26 / 1
Error Seconds (Local/Remote)
3 / 2
Someone please offer assistance? I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ). Nothing has changed in house etc. to alter settings / speeds. Moved to BT from TISCALI to avoid this type of thing!!!!

you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Next door to the exchange but very slow broadband

Hello, like the post title says I live 20 seconds walk from the local exchange yet I am now getting very slow broadband speeds (around 1Mbps downstream). This has not always been the case, I was getting about 12-14 about a couple of months ago. I have over the last two months been getting a lot of dropped connections. Broadband was not used a lot over the summer but have now got around to investigating and so far seen the following information. From what I have read the noise margin seems to be very high, does this need to be reset by a mod? Any help with this would be very much appreciated.
Quiet line check, seemed ok to me.
Monday 14/10/2013 BT speed test results at 17:45
Connection Speed 1.15 MB
Download 1.06 MB
Upload 0.35 MB
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 23:14:57
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 19.6 dB
Line attenuation (Down/Up):
7.1 dB / 4.7 dB
Output power (Down/Up):
18.3 dBm / 12.8 dBm
FEC Events (Down/Up):
1493 / 0
CRC Events (Down/Up):
0 / 69
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 21
Error Seconds (Local/Remote):
0 / 7
Solved!
Go to Solution.

Have now moved the router onto the master socket.
Re-did the quiet test and now no noise on the line using any of the ADSl filters I have.
Have also unplugged the phone so now only connection is the router.
Here are the latest numbers after moving the router. Should I now wait for3 days and see if the speed picks up or should I try and contact a mod?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:32:03
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.0 dB / 22.5 dB
Line attenuation (Down/Up):
7.4 dB / 5.0 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
113 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

I have a very slow startup for a macbook pro after installing Maverick

I have a very slow startup for a macbook pro after installing Maverick

Try SMC and NVRAM resets:
http://support.apple.com/en-us/HT201295
http://support.apple.com/en-us/HT204063
Then try a safe boot again:
http://support.apple.com/en-us/HT201262
Ciao.

Very slow LTE for a month in 22033 zip code (or is it my house??)

I'm a long time VzW customer and always had great connectivity and speed.
last month or so though LTE speed has been TERRIBLE. I can't get above 0.20Mbps download and even less up!
at first I thought it was my device, a Galaxy Note 2, but when I was recently in NJ it registered 39.29 down and 13.93 up.
I Returned home and tried out my LTE ipad and my wife's LTE Samsung Galaxy S5 Had the same very slow speeds.
what gives VZW? At this rate I may have to try AT&T...

Well, my theory is simple: My phone is set to lock to a weak XLTE over a stronger LTE much like my last phone connected to 4G over a stronger 3G signal. They say you only get pushed over to XLTE in congested areas. My area is 2 blocks off of the major main streets and business areas. So, I think I'm in the fringe XLTE area and given my location and city, I have one of the few XLTE ready phones at the moment (around here) and that's why I get pushed over to the weaker, but less congested band. So, right now, having an incompatible-with-XLTE phone would be faster, ironically.

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Very slow Broadband in Crawley after "Upgrade to u...

7.5 days after a service upgrade in my Crawley area I am still experiencing a painfully slow broadband connection.
Speedtester tonight has recorded the dizzy speeds of 45Kbps Download / 366Kbps Upload. My BT Vision service does not want to know. My IP profile is 135Kbps.
A factor in this may be that I had NO service for the first two days after the upgrade.
I am mystified why this is so slow - my previous experience of line faults in the last two years was nothing like this, & service stabilised within 2 days.
Last month during consultation over a separate BT Vision issue I was advised I was seeing 4.7 meg.
BT India seem confident my broadband speed will self-restore if I wait another few days, but I am not so confident. I have tonights Speedtest & hub line status
Speedtester 20:25 26/10/10
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.84:40.87:49.29 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
366 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:41:15
Downstream
283 Kbps
Upstream
446 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.3 dB / 15.4 dB
Line attenuation (Down/Up)
52.5 dB / 30.1 dB
Output power (Down/Up)
18.1 dBm / 12.0 dBm

Hi DCAI
I can have this investigated for you.
Drop me an email to the email address in my profile. Please remember to include your BT Account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow broadband - can't identify problem

Hi all,
My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
Many Thanks!

try advice here
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

IPhoto '08 very slow upload for calendar / books?

Hi,
I'm having a LOT of problems with uploading my 2008 Calendar projects. I've created a Calendar in iPhoto. The total size is 22 MB. When I click "Buy Now", it goes through the process of assembling the calendar, and then starts uploading the files to Apple. But the upload process is VERY SLOW.... it uploads maybe a hundred KB a minute or so, then usually stalls out and I get an error message saying "There was an error sending your files to Apple. Retry?"
-I've tried this at least 40-50 times over the past week (yes, these are Christmas presents for the grandparents!).
-At first I figured it was bandwidth at the Apple side, so I've tried it at all hours of the day and night, with no effect.
-I've tried it on wireless network at home, as well as plugged directly into network at both home and work.
-I have been able to get 2 orders to go through, the rest have all failed. I've actually received one of the orders, and the calendars look great!
-My broadband connection is fine... I'm able to upload pictures to Shutterfly, Flickr, and via FTP with NO problems at all and very rapid throughput. Speedtest.net shows my upload and download speeds are fine.
The odd thing is... When I watch the Activity Monitor, during assembly of the calendar I see high CPU utilization and very little network utilization from iPhoto (as I would expect). But once the files start uploading, I see a few spikes in outgoing network traffic, then erratic spikes of outbound data (nothing sustained). When I send large batches of files through FTP, or other upload I get sustained outbound network traffic. After a few minutes... I hear the fan on my MacBook cranking up, even though the CPU activity is idle on the activity monitor.
My theory: this is a software problem in iPhoto, NOT a network problem. Possibly from one of the recent iPhoto or security updates? I suppose this could be a corrupted preferences file, but don't know which ones I can safely delete. My iPhoto library is working fine, no errors in that.
Any suggestions? Santa will bring you good karma if you can help me get these calendars to the grandparents soon!
Jim

Chris
There were a couple of cases of this reported after v7 was launched.
Some things to try:
1. Make sure you're up-to-date - iPhoto is up to 7.1.1 now.
2. Back Up and try rebuild the library: hold down the apple and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
3. Try delete the com.apple.iphoto.plist file from the home / library / preferences folder
Regards
TD

Very slow broadband for 2 months

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