Very slow broadband for past few weeks?

Hi for past few weeks my broadband speeds and ping been all other the place rasied a fault with bt, and the woman on the phone said interleaving with on, thats why my ping times up and down and it would take upto 48hrs to turn off.
I got the bt home hub 2 and also got a spare dlink router but the problem is well worse with the homehub ping times 30 to 50 ms higher with the homehub and speeds around 380kbs that not even 0.5mb.
Anyways to cut a long story short i dont see any where on the hub that tells me about if the interleaving is on or not, i have been with bt since last aug and i never asked for interleaving to be on.
On my dlink that says its on fast so i no interleaving aint on, 2 weeks later and its even worse now its slow all the time no matter what time of day or night and i phoned bt the other day to say to them, and was told they would phone back today but no call, my profile is 7150 my connection never drops unless i reboot the router or disconnects its self heres a tracert i just done :
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.1.1
2 2331 ms 1149 ms 1571 ms 217.47.106.250
3 2295 ms 2105 ms 2009 ms 217.47.105.161
4 2212 ms 1880 ms 1835 ms 213.1.69.74
5 1889 ms 1812 ms 1808 ms 213.120.157.18
6 2046 ms 2231 ms 2247 ms 213.120.157.178
7 1823 ms 1898 ms 1731 ms 109.159.250.94
8 1912 ms 1871 ms 2058 ms core1-te0-3-5-0.ealing.ukcore.bt.net [109.159.25
0.13]
9 2217 ms 2266 ms 2410 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
10 1930 ms 1495 ms 1179 ms 194.74.65.42
11 2011 ms 1682 ms 1740 ms 212.58.238.153
12 1814 ms 1752 ms 1994 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
i have tried both my hub and my dlink and its nearly the same the dlink being a bit better if you could say that.
And heres a test i dont on bt speed tester site this was done a little early around 10:11pm tonight
Start Test Image not loaded
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 7150 k
Please do not move away from this page and do not start any other download activity on your computer.
FAQ
Results Image not loaded
This Test comprises of Best Effort Test: -provides background information.
   Download Speed
   357 Kbps
0 Kbps   7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 357 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
And that speed its showing there i have been getting for past 2 weeks straight maybe up and down a little but not much It was great for months then this any time i done a speed test then allways a strong 6.9mb no matter what time off day am my exchange is showing green.

Hi
Have you checked the link out here this will take you through a step by step guide to ensure the problem is not in your premises, as the fault could be in your own wiring or a faulty ADSL filter.
Although looking at your speed test results it looks like you have a good speed, what time of the day did you do the ping test? It maybe worth tring it to a number of sites and you can then maybe get an avarege, also avoid the internet peak period.
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If I have solved your Issue please click the "Mark as accepted solution" button.

Similar Messages

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

MacBook been loading slow for past few weeks.

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My macbook pro started running very slow in the past few days

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If you get your machine running, you should immediatly copy off any personal data to a Storage Drive (no TimeMachine!) because your boot drive is failing.
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Since you've upgraded to 10.7 on that machine, you have to make a Recovery USB or borrow a friends machine andcopy theirs, perhaps Apple will let you get a copy.
http://osxdaily.com/2011/08/08/lion-recovery-disk-assistant-tool-makes-external- lion-boot-recovery-drives/
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Very slow connection for about one week

For the past week or so my connection speed has dropped massively, usually i could download at about 800kb/s and now it has reduced to around 5-10 kb/s.
My router is connected directly to the phone line, and is connected to my pc via an ethernet cable and and wirelessly to 1 laptop and an xbox 360.
I checked BT service statues and last week there was a problem (which has since been resolved) in the Bishop Auckland area - I have reset my router several times and the problem persists.
I have tried about a dozen times, but as of yet cannot get the BT speedtest to run, I enter my phone number and then the screen remains blank, I have tried this in firefox and IE on both my desktop and laptop. I will carry on trying.
My results from speed.io are quite confusing as the download and upload speeds are "excellent"
Results from http://www.speed.io
(Copied on 2011-10-30 13:59:42)
Download: 442 Kbit/s
Upload : 118 kbit/s
Connects : 1244 conn/min
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still no luck with the bt speedtest, but here is some more detailed info from my homehub 2.0
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:11:48
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
6.6 dB / 22.0 dB
Line attenuation (Down/Up)
21.0 dB / 11.5 dB
Output power (Down/Up)
19.8 dBm / 11.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Very slow internet over past few days

Hello
My internet has been fast and stable for a number of years, until Wednesday morning that is. I usually get about 13Mbps downstream and 900kbps upstream, but now it hovers around the 200k-350k mark downstream and 400-550k upstream.
I'm connected to the main socket, which in old style socket with the slot in the middle of the faceplate. I've tried multiple routers, including a new one, and wired/wireless: the results are the same. I've also tried a new filter. There's nothing else connected (and I have no Sky box).
The results of my tests are as follows:
Line state Connected
Connection time 0 days, 21:56:12
Downstream 18,002 Kbps
Upstream 828 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 3.5 dB / 7.2 dB
Line attenuation (Down/Up) 22.0 dB / 10.9 dB
Output power (Down/Up) 21.1 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 64755648 / 8
CRC Errors (Down/Up) 880 / N/A
HEC Errors (Down/Up) N/A / 38162
Error Seconds (Local) 465
and
1. Best Effort Test: -provides background information.
Download Speed
0.33 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.88 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.47 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.47Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
My exchange does not report any errors at all. I conducted an external inspection of my nearest cabinet and all seems OK. I did a quiet line test and can hear no noise on the line.
I hope I've covered everything! Any help or advice would be greatly appreciated.
Best wishes, -Jon

Thanks.
Power supplies -- I've tried different one by trying different routers
Power cables -- ditto above
Central heating pumps -- I have electric heaters (all off)
Dimmer switches -- none
Fluorescent lighting -- none
halogen lighting -- none
door bell power supply -- n/a
speakers -- none
TV interference -- n/a (no TV)
phone chargers -- n/a (in another room)
sky boxes -- none
other satellite receivers -- none
certain types of radio transmitter -- none
microwave ovens -- none
Mains "network" adapters that use home mains wiring to extend your network can kill broadband -- none
Segregate cables away from router cable -- done
check/change your filters -- done, no change
tidy your cables -- done
check your line with a quiet line test -- done
There are no problems reported in my area (or at my exchange).

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Is this issue only with that one site? Any other problems?
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Type '''about:preferences'''<Enter> in the address bar.
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'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
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Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

Very slow broadband ( Healing exchange )

Have had VERY slow broadband for the past week. Download speeds are hardly above 512k ( normally get 4mb ). Speedtests fail and do not complete. Router has been reset multiple times.
Router ADSL stats as follows:-
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:18:30
Downstream
5,376 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 24.0 dB
Line attenuation (Down/Up)
48.1 dB / 26.5 dB
Output power (Down/Up)
8.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
24 / 6
CRC Errors (Down/Up)
3 / 3
HEC Errors (Down/Up)
26 / 1
Error Seconds (Local/Remote)
3 / 2
Someone please offer assistance? I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ). Nothing has changed in house etc. to alter settings / speeds. Moved to BT from TISCALI to avoid this type of thing!!!!

you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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http://www.theipadfan.com/workaround-ipad-wifi-issues/
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Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
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http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have several recuring alarms set up on my calendar for each day of the week. In the past few weeks, an alarm will occasionaly notify me roughly 15 minutes to an hour and a half late. These daily alarms are identical and repeat every day.

I have several recuring alarms set up on iCal for each day of the week. In the past few weeks, an alarm will occasionaly notify me roughly 15 minutes to an hour and a half late. These daily alarms are identical and repeat every day and there seems to be no apparent pattern to why or when an alarm happens after the event is past.

I assume you meant iCal rather than iTunes? Yes, iCal the time zone is correct. The delayed alarms only happen sporadically. Since I posted this message, the problem stopped happening every day at the same time, but it still happens occasionally with no rhyme or reason as to when. It's gotten so that I can't depend on my iCal alarms anymore.

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

Hi Tracie,
I upgraded to Maverick OS X 10.9.5, numbers spreadsheet is saved. Upon re-opening, it appears to be frozen, a warning "file is invalid as index.xml file is missing". I checked, and the file is not "locked". This appears to occur only with using the new numbers app. When I open previous spreadsheets from old iWorks, no such problem occurs.
How did you resolve your problem?
Would appreciate any help here.
Thanks,
Deehay

Very slow broadband for past few weeks?

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