Very slow broadband in Greenwich area

Hi,
My broadband speeds fell off a cliff recently. Been noticing disconnects in recent weeks, now getting speeds of about 350k upload on a line capable of 6.5mb. Help line is useless - tried to diagnose my wifi despite my explaining I was looking at the router stats page. Eventually they told me no engineers working on the weekend and someone would call back. No call.
So I'm fast coming to the conclusion I need to resolve this myself - which means I might as well jump to fibre - goodbye BT hello Virgin. Would stick with BT if support could give me more hope. Hoping someone here can help - at least tell me if there is an exchange overload issue or fault.
My router stats
Line state Connected
Connection time 0 days, 0:30:31
Downstream 575 Kbps
Upstream 605 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 34.8 dB / 5.9 dB
Line attenuation (Down/Up) 22.5 dB / 14.0 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 34
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 4294966933
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 6
Error Seconds (Local) 3
Interesting stats from kit.co.uk - points to a 21CN problem maybe?
BT Line Speed Estimation
Fixed ADSL: 2048 kbps (2 Mb)
DSL Max: 5500 kbps (5.5 Mb)
21CN WBC : 250 kbps (0.3 Mb)
Important: The above figures are obtained from the BTw database, which is often conservative.
DSLmax speeds are best guess based on the surrounding area and cannot take into effect individual line conditions which may effect the result such as the type of equipment you use or other issues which may affect the Signal to Noise Ratio.
If you already have adsl then you may be interested in Max dsl speed calculator which may give a better indication of your lines capability.
Note I'm only 800m from the exchange!
Regards,
Paul

welcome to the forum
did you get an email from BT recently advising that your exchange was being upgraded to 21CN?
You are now on 21CN adsl2+ which is quite aggressive if there is noise present on your line. Your current noise margin is 34.8 whereas normal is about 6. Have you been having disconnection problems with router resetting and/or have you been resetting the router hoping things will get better? Are you connected to the master socket or better the test socket?
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Similar Messages

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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Next door to the exchange but very slow broadband

Hello, like the post title says I live 20 seconds walk from the local exchange yet I am now getting very slow broadband speeds (around 1Mbps downstream). This has not always been the case, I was getting about 12-14 about a couple of months ago. I have over the last two months been getting a lot of dropped connections. Broadband was not used a lot over the summer but have now got around to investigating and so far seen the following information. From what I have read the noise margin seems to be very high, does this need to be reset by a mod? Any help with this would be very much appreciated.
Quiet line check, seemed ok to me.
Monday 14/10/2013 BT speed test results at 17:45
Connection Speed 1.15 MB
Download 1.06 MB
Upload 0.35 MB
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 23:14:57
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 19.6 dB
Line attenuation (Down/Up):
7.1 dB / 4.7 dB
Output power (Down/Up):
18.3 dBm / 12.8 dBm
FEC Events (Down/Up):
1493 / 0
CRC Events (Down/Up):
0 / 69
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 21
Error Seconds (Local/Remote):
0 / 7
Solved!
Go to Solution.

Have now moved the router onto the master socket.
Re-did the quiet test and now no noise on the line using any of the ADSl filters I have.
Have also unplugged the phone so now only connection is the router.
Here are the latest numbers after moving the router. Should I now wait for3 days and see if the speed picks up or should I try and contact a mod?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:32:03
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.0 dB / 22.5 dB
Line attenuation (Down/Up):
7.4 dB / 5.0 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
113 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Very slow broadband ( Healing exchange )

Have had VERY slow broadband for the past week. Download speeds are hardly above 512k ( normally get 4mb ). Speedtests fail and do not complete. Router has been reset multiple times.
Router ADSL stats as follows:-
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:18:30
Downstream
5,376 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 24.0 dB
Line attenuation (Down/Up)
48.1 dB / 26.5 dB
Output power (Down/Up)
8.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
24 / 6
CRC Errors (Down/Up)
3 / 3
HEC Errors (Down/Up)
26 / 1
Error Seconds (Local/Remote)
3 / 2
Someone please offer assistance? I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ). Nothing has changed in house etc. to alter settings / speeds. Moved to BT from TISCALI to avoid this type of thing!!!!

you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

After upgrading Yosetime my system is very slow. Safari webpages are not opening. I can go back to Mavericks again ?

After upgrading Yosetime my system is very slow. Safari webpages are not opening. I can go back to Mavericks again ?
Model Name: MacBook Air
Model Identifier: MacBookAir6,1
Processor Name: Intel Core i5
Processor Speed: 1.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

Hi ..
Better to troubleshoot Yosemite.
Not enough free storage space can slow your Mac down.
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage. Make sure there's at least 15% free disk space. OS X Tips Where did my Disk Space go?
As for Safari, might be a cookies, cache, extensions, or plug-ins issue.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, from the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.

SHADOW_IMPORT_UPG1 is very very slow, no log files are created

Hi all
We are now doing our production upgrade, during the SHADOW_IMPORT_UPG1 phase system is very slow
no log files are created in the /usr/sap/put/log directory.
only three files are growing in /usr/sap/tmp directory
orar3p> ls -lrt
total 219176
-rw-rw-rw-   1 r3padm     sapsys        2693 Aug 15 18:42 UCMIG_DE.ECO
-rw-rw-rw-   1 r3padm     sapsys        2374 Aug 15 18:42 R3trans.out
-rw-rw-rw-   1 r3padm     sapsys        2685 Aug 15 18:46 ADDON_TR.ECO
-rw-rw-rw-   1 r3padm     sapsys         726 Aug 15 20:04 crshdusr.log
-rw-rw-rw-   1 r3padm     sapsys        3915 Aug 15 21:53 EU_IMTSK.ECO
-rw-rw-r--   1 r3padm     sapsys         257 Aug 15 22:09 SAPKKLFRN18.R3P
-rw-rw-r--   1 r3padm     sapsys         257 Aug 15 22:09 SAPKKLPTN18.R3P
-rw-rw-r--   1 r3padm     sapsys         257 Aug 15 22:09 SAPKKLESN18.R3P
-rw-rw-r--   1 r3padm     sapsys     36433272 Aug 15 23:44 SAPKLESN18.R3P
-rw-rw-r--   1 r3padm     sapsys     36807577 Aug 15 23:44 SAPKLFRN18.R3P
-rw-rw-r--   1 r3padm     sapsys     35372350 Aug 15 23:44 SAPKLPTN18.R3P
orar3p> date
Fri Aug 15 23:44:54 PDT 2008
Can anyone help what to do
Thanks
Senthil

Hello,
did you discover what the cause was for this phase running so slow? And how long did it take to complete in the end?
We are currently running an upgrade of our Development system and have struck the same issue.
I killed the upgrade after the phase had been running for 4 hours and restarted it, but it looks like it is still going to run for a long time.
Regards....John

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Very slow broadband - can't identify problem

Hi all,
My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
Many Thanks!

try advice here
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Very very slow broadband , someone please help

Hi have come here as a last resort , i have been a bt internet/broadband user for over 10 years have had broadband for a long time , we often in our house have me playing games online on the pc , the kids have the xbox 360 and the mrs will have the ipad all hooked up at the same time with no problems ,
then friday the broadband dropped and we had a orange flashing light ,
it came back on about 5 mins later and ever since it is very very slow , i have tryed resteing and rebooting the router , it connects to the internet just fine but everything is running ar a snails pace , tryed calling them which is a nightmare trying to explaine to a call center guy , they told me to hang up for a line test and they would call me back and havnt bothered
i have done the line test online it it comes back as ok , we have noticed some nose on the phone line from today
can anyone please give me some advice?
here is btspeed check results:
FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
80 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 80 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
http://speedtest.net/result/1379380863.png

have phoned them 4 times now (2 times on 151) and they ensure me they have tested the line and i have no fault , they set up remote asstent and the guy did a soft restart of my hub which seemed to work , he then tryed to get me a better d/l speed but it whet back to a poor one again , so he again did a soft restart and i now get this:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:40:50
Downstream
352 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
11.4 dB / 21.0 dB
Line attenuation (Down/Up)
21.4 dB / 12.0 dB
Output power (Down/Up)
1.0 dBm / 1.5 dBm
the downstream and upstream numbers are both better but it has made no differnace, every page i go to takes ages to load (if they load at all) and the ipad wont load at all , this is now getting silly i have wasted around 6 hrs of my time tonight trying to fix this and now just feel like canceling and ordering from eleswhere as i know the messing i will have to go through in the morning to explaine this from the start to a new call center worker all over again
i was led to belive that bt staff would help me if i posted here hence why i did so but even this is looking like a total waste of my time , (no dissrepect to you imjolly for your help)

Very Slow Broadband speed again

Can some-one on the forum help .. yet again my speed has dropped from almost 16mb to 2.5mb...this is since Christmas and infinity to this area ( which cant have).. i live about 600 yards in cable length from the Exchange...( BT employee ex engineer.. so know how the cables run). this speed is ridiculous.. My BT Home worker Broadband which is capped at 8mb always achieves 6-7mb so why is my other broadband so bad. Its not the PC and i have stripped down all the extensions and just had the router coming di9rectly off of the first point in my house and it is still very slow....

Hi you have a very high noise margin 31.4db normally due to disconnections once you have maintained 3 days stable connection get the the forum mods to reset your noise margin this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow broadband in Greenwich area

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