Very Slow Broadband - Moderator Help Please

In the past (Mid 2010) I was getting over 1Mbps speed. BT line checker tells me I should be able to get 1-3Mbps.
Most recent BT speed check on the line shows:
Download 239Kbps Acceptable speed range 50-500Kbps
Profile 350Kbps
DSL download 544Kbps Upload 448Kbps
I month ago I called BT to ask them to check the line and raise the profile. It was briefly raised to 750Kbps and speed improved for a while but seems to have quickly been reduced to 350Kbps.
I have option 2 with 40GB allowance but at these speeds obviously get nowhere near using the allowance.
I checked on Sam Knows and noted that the exchange (Bramley) has recently unbundled with Talk Talk. Could this have led to a speed reduction for those with BT?
I cannot understand:
1. Why my profile is so low and has been reduced (I have not been rebooting my BT Homehub)
2. Why the overall speeds this year are so much slower than 2010.
Note that I have tested the speed regularly and have used a wired connection to my Hub, which is connected to my master socket, with a recently-fitted BT accelerator.
Speeds of 200-300Kbps render apps like iplayer useless and mean that downloads take hours and days (for films). Any help and suggestions would be much appreciated.
Thanks
Solved!
Go to Solution.

Hi Welcome to the forums
A couple of points from your post talk talk unbundling would have had no effect at all
also although you may not have rebooted the home-hub it may have rebooted itself at any time this would have caused an ip profile drop which has reduced your download speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

BB gone very slow ...help please

I live in a rural area, am about 3 miles from the exchange, so I'm used to not having a fast service, however my speed often runs around 1.22Mb/s download and 0.38Mb/s upload. But yesterday it dropped to very slow. I just decided to leave it for 24 hours to see if it sorted itself out. Well it didn't and I'm here now looking for some help please!
I have checked my local exchange, no problems reported.
I have worked through the BT BB Speed Wizard thing.
I did the Speedtester and these are the results
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
107 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 107 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1600 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I've changed all the filters and I reset the Home Hub a couple of hours ago. Nothing...
THis is the info from my Home Hub:
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 03:49:10
Downstream
1,600 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 19.0 dB
Line attenuation (Down/Up)
62.9 dB / 31.5 dB
Output power (Down/Up)
2.5 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
245 / 7
CRC Errors (Down/Up)
324 / 11
HEC Errors (Down/Up)
4266 / 39
Error Seconds (Local/Remote)
23 / 7

Noticed it was back to normal speed again just now, so I did another speed test.
Results
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1130 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1130 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1600 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
Obviously I'm pleased that it's back to normal but confused as to what caused the problem - 24 hours of extremely slow connection and then it's normal again. ANy ideas?

VERY slow download, need help please!

Hello there, we recently moved house and have just had our internet and broadband activated, probobly 2-4 weeks ago, today i was downloading an update of my Xbox for a game, now bearing in mind i am directly connected through a wire to the homehub (BT HomeHub 3), it is a 2.07gb update, the first 75% went rather quickly(2-3 hours) i recently got home to find it was on 77%, this was an hour later, and 2 hours have passed now and it has only just reached 78%, which of my calculations are correct is less than 0.3KBS, which would put the completeion time around next week, i have tried unplugging the cable and restarting the HomeHub and nothing has worked(also whenever i do this the download skips back to 44% and spend 20 minutes befor jumping to 56% and then 40 mins befor going back to 78%. If anyone could help me i would be most gracious.
Jacob

welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Poor/Slow Broadband Speed (Help Please)

When we first went with BT we were getting speeds of 6-7mbp's now we are lucky to get 2mbp's.Ive noticed that during the day it can drop below 1mbp's.
Can someone give me some help or advice on what I can do to fix this problem.Our line has a maximum of 8mbp's and according to BT should be getting at 7mbp's.
I have posted the Hub Managers connection details below which has been connected for over 4 days and says downstream 8mbp's which is nowhere near what im getting.
Connection information
Line state
Connected
Connection time
4 days, 6:38:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.9 dB / 24.0 dB
Line attenuation (Down/Up)
13.0 dB / 8.5 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
580 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

HI,
Thanks for getting back to me.Not sure I really understand the results below as we getting speeds of 6mbp's for about two years and I performed this test last year when everything was running ok and the results were quite different.
I have performed the BT Speed Test for and the results are below.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.8 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.8 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

Apple TV3 not working - Can not connect to iTunes, Very, very slow streaming. Help please?

For just over a week I have been unable to stream film/TV shows from Netflix via my Apple TV. When I have been able to, the streaming is painfully slow... for example, to watch a half hour program I have had to pause it at the beginning and leave it for 30-40mins before I can watch it and even then i'm not guaranteed to be able to watch it all! On top of the streaming issues, I tried to purchase a film from iTunes via the Apple TV - this took 3days to download!! Then finally, last night, it all seemed to stop working - will not connect to iTunes account at all (can not connect to server). I have checked again this morning and the error message says the same thing. My internet connection is fine (perfect on both mac, dell laptop and iPhone. I have tried the obvious troubleshooting methods - nothing has helped.
Can anyone please tell me whether this is an internal Apple issue and if we know how and when this will be resolved? Or has anyone else had the same problems and been able to resolve them?
I'm pulling my hair out...

This would be an issue with your network. Netflix will constantly adapt to your connection. iTunes content is fixed, will cache as you watch, and will need to load a portion before playback begins. As you have not provided information on what you have tried, I will list common things to check.
What is your current connection, via speedtest.net
Make sure DNS is set to auto (settings - general - network)
Make sure router is up to date, if on wifi try ethernet
Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise

My simple file is uploading very slow.. help please..

i have a SWF file - 220KB
and the motions are simple too.
whay the browser loading it so slow?!? (5-10 sec.)
(i checked on 7 computers)
is anyone can check the FLA file please?
it's very important..
TNX

What does that have to do with uploading a file? If you are talking about downloading to one's browser to be viewed, if I look at the page you identified the Flash content loads almost immediately, even before the background image. Chances are it is a service issue at your end as it has nothing to do with the Flash file.

IOS 7 very slow, i have many problem , exemple download documents , typing doc to go .   Very slow, sometime no response , please help us for this error

IOS 7 very slow, i have many problem , exemple download documents , typing doc to go .   Very slow, sometime no response , please help us for this error,

spacepilot wrote:
i live in the WS10 / 0121 area and have been having similar problems. i have an up to 20mb services, but up to a month ago connected at 4800, then my line went dead for 6 days, and all indis could do was send me new router, which came the day after my line was restored, but had dropped to 2418 and remained so for the past 3 to 4 weeks, then i dropped to 1963 yesterday, and 729 today.
all speeds are far lower on my upto 20mb than they where on my upto 8mb link.
foegot to add, i reported the problem via the report a problem link, which hopefully will be red by someone with a firmer grasp of english that the normal call centre staff
welcome to the forum    why don't you start your own subject and post the adsl stats from your router and also run btspeedtester and post the results and someone may be able to offer assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband ( Healing exchange )

Have had VERY slow broadband for the past week. Download speeds are hardly above 512k ( normally get 4mb ). Speedtests fail and do not complete. Router has been reset multiple times.
Router ADSL stats as follows:-
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:18:30
Downstream
5,376 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 24.0 dB
Line attenuation (Down/Up)
48.1 dB / 26.5 dB
Output power (Down/Up)
8.3 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
24 / 6
CRC Errors (Down/Up)
3 / 3
HEC Errors (Down/Up)
26 / 1
Error Seconds (Local/Remote)
3 / 2
Someone please offer assistance? I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ). Nothing has changed in house etc. to alter settings / speeds. Moved to BT from TISCALI to avoid this type of thing!!!!

you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have installed mountain lion on my macbook pro ,but it made my mac very slow. Would someone please tell me how to uninstall this one and reinstall snow leopard?

Hello,
I have installed mountain lion on my macbook pro ,but it made my mac very slow. Would someone please tell me how to uninstall this one and reinstall snow leopard? I tried to do it by my original CDs but macbook pro didn't let me to do it.
Thanks

It would be easier to just fix whatever is making your machine slow.
I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Next door to the exchange but very slow broadband

Hello, like the post title says I live 20 seconds walk from the local exchange yet I am now getting very slow broadband speeds (around 1Mbps downstream). This has not always been the case, I was getting about 12-14 about a couple of months ago. I have over the last two months been getting a lot of dropped connections. Broadband was not used a lot over the summer but have now got around to investigating and so far seen the following information. From what I have read the noise margin seems to be very high, does this need to be reset by a mod? Any help with this would be very much appreciated.
Quiet line check, seemed ok to me.
Monday 14/10/2013 BT speed test results at 17:45
Connection Speed 1.15 MB
Download 1.06 MB
Upload 0.35 MB
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 23:14:57
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 19.6 dB
Line attenuation (Down/Up):
7.1 dB / 4.7 dB
Output power (Down/Up):
18.3 dBm / 12.8 dBm
FEC Events (Down/Up):
1493 / 0
CRC Events (Down/Up):
0 / 69
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 21
Error Seconds (Local/Remote):
0 / 7
Solved!
Go to Solution.

Have now moved the router onto the master socket.
Re-did the quiet test and now no noise on the line using any of the ADSl filters I have.
Have also unplugged the phone so now only connection is the router.
Here are the latest numbers after moving the router. Should I now wait for3 days and see if the speed picks up or should I try and contact a mod?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:32:03
Downstream:
1.123 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.0 dB / 22.5 dB
Line attenuation (Down/Up):
7.4 dB / 5.0 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
113 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

Very Slow Broadband - Moderator Help Please

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