Very slow broadband speed and random disconnection...

I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop. Im in scotland, dundee in the DD2 post code area if that matters.
I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
Any help would be fantastic. I just want to be able to play my **bleep** xbox again
Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
DSL Connection
Link Information
Uptime:   0 days, 0:29:27
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 768
Data Transferred (Sent/Received) [MB/MB]:   19.28 / 20.58
Output Power (Up/Down) [dBm]:   12.5 / 13.5
Line Attenuation (Up/Down) [dB]:   27.5 / 47.0
SN Margin (Up/Down) [dB]:   23.0 / 13.5
Vendor ID (Local/Remote):   TMMB / IFTN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 1,216
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
Line Profile:   Interleaved
Aut inveniam viam aut faciam

Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
The speedtester on the other hand is working. Here are those results:
1. Best Effort Test: -provides background information.
Download Speed
409 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
307 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 307 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
Aut inveniam viam aut faciam

Similar Messages

Very slow broadband speed and many disconnections

Here is my speed tes result
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
66 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 66 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Here is my hub
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
192 kbs
160 kbs
Max Rate:
192 kbs
164 kbs
Noise Margin:
15.0 dB
7.0 dB
Attenuation:
58.5 dB
31.5 dB
Output Power:
14.5 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
192 kbs
Attenuation @ 300kHz:
58.5 dB
Uncanceled Echo:
-10.4 dB
Ok
VCXO Frequency Offset:
19.3 ppm
Ok
Final Receive Gain:
30.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

I have now this in my hub but the speed is the same slow DSL Details
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2208 kbs
448 kbs
Max Rate:
2208 kbs
736 kbs
Noise Margin:
15.0 dB
16.0 dB
Attenuation:
57.6 dB
31.5 dB
Output Power:
18.4 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2208 kbs
Attenuation @ 300kHz:
57.6 dB
Uncanceled Echo:
7.9 dB
Suspicious - check phone filters and alarm
VCXO Frequency Offset:
19.0 ppm
Ok
Final Receive Gain:
32.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

Very Slow Broadband speed again

Can some-one on the forum help .. yet again my speed has dropped from almost 16mb to 2.5mb...this is since Christmas and infinity to this area ( which cant have).. i live about 600 yards in cable length from the Exchange...( BT employee ex engineer.. so know how the cables run). this speed is ridiculous.. My BT Home worker Broadband which is capped at 8mb always achieves 6-7mb so why is my other broadband so bad. Its not the PC and i have stripped down all the extensions and just had the router coming di9rectly off of the first point in my house and it is still very slow....

Hi you have a very high noise margin 31.4db normally due to disconnections once you have maintained 3 days stable connection get the the forum mods to reset your noise margin this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Re: Very slow broadband speed 128kbps

Dear John
Have read your posts with interest.
I am suffering v slow broadband (Speedtest.net shows Download 0.13 Upload 0.38)
My Netgear modem stats are below.
BT came and said that noise levels were too high and reset at the exchange, after replacing the box. Nothing improved and they are coming back. Done all the usual tests but nothing works.
Any ideas would be gratefully appreciated.
System Up Time 20:18:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
212574
271691
0
296
2854
20:18:26
LAN
100M/Full
276811
251988
0
2912
492
20:18:55
WLAN
11M/54M
35891
4508
0
127
4
20:18:45
ADSL Link
Downstream
Upstream
Connection Speed
3840 kbps
448 kbps
Line Attenuation
40 db
11.5 db
Noise Margin
9 db
24 db

as the original post is marked as solved and your problem does not appear the same I have started your own thread where you will get more replies
when is the engineer coming back? if next day or so then there is no point in making any changes until the engineer has been and hopefully sorted the problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow broadband speed and freezes 1 hour early morn...

I sometimes work during the night at home - but most nights between 01.30 and 02.30 am my broadband speed slows down drastically, sometimes causing freezing and websites cannot be accessed. By 3am it starts to ease up. At the moment speed is ok at other times. Anyone any idea why this might happen, especially since it is so regular. When I spoke to the call centre they hadn't a clue why this would be happening. This has been happening over the last couple of years but I have never been given a possible explanation.

Do you have any software that could be doing a backup or other scheduled task such as a virus scan.

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Re: Slow Broadband speeds and complaints to BT

My broadband download speed is 0.46. BT technical team acknowledged there is a problem and arranged a time to ring me. I'm still waiting. Since infinity came to this area out broadband speed took a huge dip, guess they are trying to encourage us to swap. Any advice?

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Capped (very slow) broadband speed after line repa...

Hello,
I have just had my BT line repaired due to a fault on the line 400 metres from my property. However, although the line is now fine and there is no crackling and a normal dial tone, my broadband speed seems to be capped at 273 kbps download and 811 kbps upload speeds. It won't go any faster. Before I would get roughly 2.5mb. My noise margin is 8db (it has always been quite low) and line attenuation is 58.5db (I am a fair way from the exchange).
Is there any way to manually reset the IP profile so that it goes back to normal or do I have to wait until the exchange server thinks my line is "stable"?
Any help much appreciated...
Many thanks.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
from the information you have provided you are on 21CN adsl2 and your profile will be correct as it changes as and when your conenction speed changes. problem is probably your low connection speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Very slow broadband speed since 26th Jan 2014....

I have the same problem, just gaet the same old answers that it is being monitored. Unreturned calls and no help whatsoever.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own thread to avoid confusion with the original poster of the previous thread
if you want help then in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Broadband Speed for 2 months, and very U...

Hi
I know exactly how you feel (Giza). I took out BT Total Broadband and had it installed on 02/12/2010. Day one I have 6.75 mbps, which was great as my previous provider only gave me 5 mbps max. So I was well please.
Then day two it dropped to 4.35 mbps, not much to worry about, just though as it was Friday the network would be busy. Then on day 3, I was getting 0.65 mbps, and I have battling with BT ever since.
I have had the usual c**p from BT in India about moving the router due to interference etc, but of course non of them worked. Finally they advised I needed an engineer to come out, so I booked it for next working day between8am and 1pm, he arrived at 12.45, so a good job I took the day off work.
All he did was re-wire by master socket, called a help desk and told them to reset my IP profile, and was going in 30 minutes. He just told me to keep and eye on my speed as it should get faster within 5 hours. 48 hours later still at 0.65 mbps. So once again called BT to be told they are still working on the problem and will contact me when it is fixed. Two week later, still no increase in speed.
So I called them and they apologise for not getting back to but they were very busy. Their solution was that I needed another engineer to visit. So again I book the next available slot, but this time for afternoon slot 13.00 to 18.00 hours, so I only need half a day off work (obviously BT don't realise people work).
He arrived at 13.45, and he seem very knowledgeable to the other guy, and he even advised he had worked for BT for over 28 years. He check the line coming into the house first then the same test at my socket, and advised there was not problems there and my line was above average quality and I was on a ADSL2 21C exchange (whatever that means), so he decided to go to the cabinet at the end of the my street, he was gone about 45 mins. He came back to advise it appeared I was cross-communicating with another circuit. He did another line test, but had to call the help desk to reset my line again as it was not giving his little box of tricks access to my full capacity.
Buy the time he was done it was 17.45, and had got me up to 10.9 mbps hand-shake with the exchange (I was so please I could have kissed him), and rang through to another help desk to reset my IP profile again to increase my speed, but as it finished at 18.00 he waited to see if it was done, but did say it can take anywhere from 5 minutes to 5 hours for the request to be processed.
So left the computer on, and did some chores. Now when he left my router had been connected for over an hour and a half and he advised there should be no reason for it reset. At 18.15 the router crashed, when it came back the hand-shake had gone down to 9.6 mbps, but my speed was still at 0.65 mbps. Then at 6.30 the router crashed again, then again, and again. Finally came back on at about 19.00. The hand-shake had come back at only 4.55 mbps.
Then at 19.30 I got a call from BT to say they were calling to see if I was happy with the service and had the engineer fixed the problem. Funnily enough just as they called the router crashed again. So I advised them of the above, and was told to do a hard reset on the router (use a paper click to press the reset button). Waited till I was re-connected. I was then told to test my speed at speedtest.net. Which I did, and I was getting, wait for it 2.35 mbps. The woman on the end of the phone advised, there you go it is fixed.
To which I clearly advised was not the case, and I should be getting 8.5 mbps as per the engineers advised. She all she could say was she needed to speak to the technical team and call me back. Which I was surprised she did at 20.20. Next action is to have another engineer come out and check the fault.
So now I am on my 3rd engineers visit, booked for this Friday afternoon. I did call the help desk, and asked for my service to be cancelled as I was that mad and upset about the service, but was told that as it was not BT's fault over my speed (god know's who's fault it is) I would need to pay for the remaining 15 months of my 18 month contract, but if I got the engineer to note on my account on Friday that it was their fault, I could cancel free of charge.
So been at work all day today, and though I would check my speed. Hand-shake now at 1.15 mbps, and my speed is at 0.65 mbps once again.
While writing this, I did not notice my Hub has once again crashed, and is just sat on yellow for Broadband. Of course if you are reading this I got it re-connected.

Good fun isn't it
After all that I would (including your other topic )
1 ask for a new hub or try another router if possible
2 Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Very slow broadband speed and random disconnection...

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