Very slow Broadband speed please help!

Hello to all, I have recently joined BT from Sky and I am due to have Bt infinity installed mid October so hopefully my issue will be resolved then, however since joining BT Broadband I have had appalling internet speeds averaging 0.3 mbps! I can’t even watch the BT help videos online!
My current BT broadband was completed on 11th September and I was told wait 3 days for the line to stabilise which I did with still speeds of 0.3 mbps. I re contacted BT after this time and was told to do all the usual checks which I did. To put you in the picture my router is connected to an extension socket in my lounge and my master socket is located on a window sill in my hall way.
I can’t connect my router to my master socket as I have no power there and it is impractical to do so due to the space on my windowsill.
I was then told that my IP profile or BRAS profile was low and would be looked into. This was and three days ago I was told that they had completed their work at the exchange and sthe peed should be improved. My line now has an IP profile of 0.42 which yes is an improvement but I know my line is capable of more from when I was with sky it was around 1mbps.
I was then told I would have to wait until after a 10 day period from when my line was activated and then call back if no
improvement - Today no change speeds are as follows:Download speedachieved during the test was - 0.36
Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line
is - 0.42 Mbps
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 23:17:30
Downstream:
480 Kbps
Upstream:
448 Kbps
12:02:33, 18 Sep.
DSL noise margin: 14.00 dB upstream, 5.80 dB downstream
12:01:51, 18 Sep.
DSL noise margin: 9.00 dB upstream, 6.10 dB downstream
I am fed up of calling tier 2 support is ther a knowledgeable customer/BT Moderator out there who can kindly help me
Kind Regards
Dave

obviously connecting to an extension socket is not ideal and as you cannot connect to test socket you cannot rule out problem with your internal wiring causing the poor speed
have you removed the bellwire from terminal 3 in all sockets?
bellwire removal
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Similar Messages

Very very slow broadband , someone please help

Hi have come here as a last resort , i have been a bt internet/broadband user for over 10 years have had broadband for a long time , we often in our house have me playing games online on the pc , the kids have the xbox 360 and the mrs will have the ipad all hooked up at the same time with no problems ,
then friday the broadband dropped and we had a orange flashing light ,
it came back on about 5 mins later and ever since it is very very slow , i have tryed resteing and rebooting the router , it connects to the internet just fine but everything is running ar a snails pace , tryed calling them which is a nightmare trying to explaine to a call center guy , they told me to hang up for a line test and they would call me back and havnt bothered
i have done the line test online it it comes back as ok , we have noticed some nose on the phone line from today
can anyone please give me some advice?
here is btspeed check results:
FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
80 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 80 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
http://speedtest.net/result/1379380863.png

have phoned them 4 times now (2 times on 151) and they ensure me they have tested the line and i have no fault , they set up remote asstent and the guy did a soft restart of my hub which seemed to work , he then tryed to get me a better d/l speed but it whet back to a poor one again , so he again did a soft restart and i now get this:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:40:50
Downstream
352 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
11.4 dB / 21.0 dB
Line attenuation (Down/Up)
21.4 dB / 12.0 dB
Output power (Down/Up)
1.0 dBm / 1.5 dBm
the downstream and upstream numbers are both better but it has made no differnace, every page i go to takes ages to load (if they load at all) and the ipad wont load at all , this is now getting silly i have wasted around 6 hrs of my time tonight trying to fix this and now just feel like canceling and ordering from eleswhere as i know the messing i will have to go through in the morning to explaine this from the start to a new call center worker all over again
i was led to belive that bt staff would help me if i posted here hence why i did so but even this is looking like a total waste of my time , (no dissrepect to you imjolly for your help)

VERY SLOW RAID0 speeds, please help!

file:///Users/new/Desktop/screenie.png
please see attachment -- getting very slow read write speeds on raid0 strip set. how to fix?
used various benchmarks including xbench, blackmagic disk speed test & trim enabler.
i cant upload pipctures for some reason, regardless its 30mbps write and 120 mbps read -- on two 128gb micron c300 real ssds at sata 3 speeds...on a RAID set. turrible.

1. Best Effort Test: -provides background information.
Donald Speed
0.08 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Donald speedachieved during the test was - 0.08 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
IP Profile for your line is - 0.14 Mbps
Down : 00.7
Up :0.04
Ping : 82.25
Also here's hub Details again
Hub Firmware Information
Current firmware:
Version 4.7.5.1.83.8.94.1.11 (Type A)
Last updated:
23/04/13
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:12:25
Downstream:
6.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.7 dB / 27.0 dB
Line attenuation (Down/Up):
9.3 dB / 5.0 dB
Output power (Down/Up):
13.9 dBm / 12.3 dBm
FEC Events (Down/Up):
17 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
864 / 438

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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Since up dating my Firefox I can not play any games on Facebook they all run very slow, can someone please help me with a solution.

Since up dating my Firefox I can not play any games on Facebook they all run very slow, can someone please help me with a solution.It mainly seems to be with games.

RE: "P.S. I found it aggravating that I couldn't copy and paste text here, it wanted me to insert as a link or an image, how do you insert plain text?"
I take it you tried using the "right click" menu? That doesn't seem to work, as you noted, but, you should be able to paste text by pressing your CTRL key and while holding it down, press the "V" letter key.
CTRL + C = COPY
CTRL + X = CUT
CTRL + V = PASTE
HTH,
Ortho_Fan

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

Very Slow Broadband speed again

Can some-one on the forum help .. yet again my speed has dropped from almost 16mb to 2.5mb...this is since Christmas and infinity to this area ( which cant have).. i live about 600 yards in cable length from the Exchange...( BT employee ex engineer.. so know how the cables run). this speed is ridiculous.. My BT Home worker Broadband which is capped at 8mb always achieves 6-7mb so why is my other broadband so bad. Its not the PC and i have stripped down all the extensions and just had the router coming di9rectly off of the first point in my house and it is still very slow....

Hi you have a very high noise margin 31.4db normally due to disconnections once you have maintained 3 days stable connection get the the forum mods to reset your noise margin this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

(South wales) Very bad Broadband Speed, please he...

Hi there guys. First off i tryed reading the stickies and didnt find anything that helped me.
Ill explain whats going on. Ive only been with Bt for about 2 months, the told me that i can get 3.Mbps on my Line, so ofc i have 2.5 but only 0.5 of a meg wasnt a big deal to me. 3 days ago there was a problem in our living area and was confrimed by the Bt BB service status that i phoned and they said that the problem would be resovled in 2 hours, after about 4 hours we phoned again and said there were no further problems.
BUT since then (3 days) broadband has be so very very slow its honestly unbelieveable, last time i did a speed test at speedtest.net, i was 0.16 Download (page took 2 mins to load literally) and its been between 0.16 - 0.43 the fastest ive seen it go. Ive also not changed anything in my home.
Ive got the 2.0 hub pluged directly into the master socket, i dont have sky tv or other phones around the house to interfere. My router is siting on a small table on its own, no where near cheap cordless phones(only got the hub phone) no speakers or anything. this is also my 2nd hub
heres a copy paste job from the hub manager.
Line state
Connected
Connection time
0 days, 0:13:31
Downstream
283 Kbps
Upstream
546 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.8 dB / 8.8 dB
Line attenuation (Down/Up)
56.5 dB / 31.4 dB
Output power (Down/Up)
17.8 dBm / 12.2 dBm

Hi,
First thing your router has not been on long 13 mins on your post, 3 days it will take to get up to speed, however you should see a increase in 24 hrs if no other issues but I have feeling you do have a problem, run a speed test do it three times every hour or so. Your first test shows it is slow and at that point it will not get any faster really. Have you tried the noise line test.
Try this link this will give you some idea on the speed you will get, if all was perfect, you should also take perhaps 1mbps off, to have a reasonable estimate.http://www.kitz.co.uk/adsl/max_speed_calc.php.
Just enter your line annuation it is 56.5.
Also give the mods a post here with a link to this thread, they will need your name and number, [email protected]
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Stupidly low broadband speeds, please help.

I originally called BT about slow speeds on the 22nd of June, I told them that my Home Hub had been reset multiple times that week (i know this is to be avoided, but i wasn't at home at the time to stop it happening!) and so I told them my IP profile was the problem, and that I needed it reset. I was told they would do it within 48 hours and they would "get back to me". Well, they didn't. What followed was a series of "We will call you back at x:xx on y" which never happened, none of them. I always had to stay on top of them and constantly call them. Broken promises from the very beggining.
Now, I know fine well it doesn't take 7 DAYS to reset an ip profile but after constantly calling them back I've ran out of patience. Quite frankly all of this customer service has been terrible from the beggining when all that needed to be done was to reset my profile, something that should take several minutes, not days. I've now been told on 3 different occasions that my profile has been reset and I'd notice a difference within 4 hours. None of this has been true.
I'd appreciate if one of the mods could help me out here, as I'm at the end of my tether for speaking to CS India about this, they simply refuse to stick to their word.
BT Speedtester Image - http://i.imgur.com/f16Xs.png
Router stats are at the end of the post.
I read somewhere that the profile resets automatically after 5 days, but i called 6 days ago, so that doesn't seem to have fixed it either...
Thanks.
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.5 dB / 26.0 dB
Line attenuation (Down/Up):
7.6 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
9 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2 / 0
Error Seconds (Local/Remote):
9 / 0

So I am not the only sufferer of the slow broadband from BT. It appears that there are hundreds of us suffering with a poor connection and getting little or no resolution from BT.
Personally I wish I had never bothered taking the new homehub3 and vision box. I should have cancelled my contract with BT and told them to put their routers and poor customer service where the sun doesn't shine, they might have got that right!!
But here I am stuck with a 12 month contract for a wireless router that cannot maintain a wireless connection. I am now on router number 3, my line has been tested and doesn't have any interference. The speed into the socket in my porch achieves 8mb but somehow between that socket and the cable plugged directly into it and the BT homehub 3 my service plummets through the earths core and ends up in Australia!
To say I am cheesed off would be an understatement. To write this post I have had to reconnect to the router 10 times!!!!! What is the point of wireless when it doesn't work.
Customer Service have left me a voicemessage saying they will be contacting me in regards to my complaint letter and demand for compensation but have I heard anything, NO!!!
BT need to get their act together before they lose all of their customers, and be assured I am making a lot of noise about their lack of performance on every forum I am on.
BT you are going DOWN!!!!!! Hopefully you'll find my wireless connection when you get there!

Re: Very slow broadband speed 128kbps

Dear John
Have read your posts with interest.
I am suffering v slow broadband (Speedtest.net shows Download 0.13 Upload 0.38)
My Netgear modem stats are below.
BT came and said that noise levels were too high and reset at the exchange, after replacing the box. Nothing improved and they are coming back. Done all the usual tests but nothing works.
Any ideas would be gratefully appreciated.
System Up Time 20:18:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
212574
271691
0
296
2854
20:18:26
LAN
100M/Full
276811
251988
0
2912
492
20:18:55
WLAN
11M/54M
35891
4508
0
127
4
20:18:45
ADSL Link
Downstream
Upstream
Connection Speed
3840 kbps
448 kbps
Line Attenuation
40 db
11.5 db
Noise Margin
9 db
24 db

as the original post is marked as solved and your problem does not appear the same I have started your own thread where you will get more replies
when is the engineer coming back? if next day or so then there is no point in making any changes until the engineer has been and hopefully sorted the problem
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Very slow download speed! help

My download speed has been very slow tonight for some reason. I should be getting near 20mb mark but only get just over a meg dunno why.
DEFORE
http://speedtest.net/result/1912333461.png
NOW
http://www.speedtest.net/result/1930302659.png
Here is my router settings
Line state:
Connected
Connection time:
0 days, 00:23:07
Downstream:
22.04 Mbps
Upstream:
1.247 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.0 dB / 7.4 dB
Line attenuation (Down/Up):
7.4 dB / 5.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
5 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Hi just been on my excharge on one of the link and its got a ?- broadband what does that mean?
- 0845 Dial
- "Connect" Dial
- Broadband
- Internet Connectivity
- Email
- Web Space & FTP
- USENET
- Services
- Portal
- Other
- CGI Services
- Broadband Phone
- Home Phone
- Network Capacity (ADSL/20CN)
- Network Capacity (ADSL2+/21CN)
RSS Feed
Email Updates

Very slow broadband speed

Hi - please help
I had a perfectly good broadband connection speed (around 4mbs) until 18 months ago - since then I have been trying to get it fixed (a problem being that it is at a holiday let cottage that is let outto guests most of the time and so I am only at myself occasionally)
I have been around the houses with BT India etc and current status is
1. The download speed is 0.08mbs
2. I had an engineer around a week ago who checked the line and found a fault - this was fixed and all wiring checked, new master socket etc and he declared it fine and capable of around 5.5 mbs. However no change to the 0.08mbs. He reset the line and said improvement should start in 4 hours.
3. Since then, no movement at all - still 0.08mbs
4.After several callls to bt the answer I am getting appears to be that the profile is now reset at 3mbs but for some reason they are not able to "see" my bt home hub - I think the implication is that there is somewhere some sort of "crossed line" whereby the profile they are resetting is different to the one that actually connects to my home hub
5. The promised to send out an engineer to fix this but they have now failed to turn up on two occasions and I have run out of time for staying here as I have guests arriving tomorrow
Is there anything that anyone can suggest as to how I can get this sorted out without physically having an engineer to visit (as clearly the problem is not in the house but somewhere in the connection between the house and bt?
These are the details from the hub
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 23:56:59
Downstream
6,048 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.6 dB / 23.0 dB
Line attenuation (Down/Up)
43.3 dB / 21.5 dB
Output power (Down/Up)
9.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
32488 / 8
CRC Errors (Down/Up)
24 / 10
HEC Errors (Down/Up)
149 / 6
Error Seconds (Local/Remote)
17 / 6

Hi Keith - this is the results
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.07 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
IP Profile for your line is - 3 Mbps

Time Machine Very Slow (321 Days) Please Help!

Hi all, I've got a 2012 MBP and have had problems with TM since day one.
I'm running all the latest software with a brand new Time Capsule and it states that it will take over 300 days to back up.
I originally used a NAS and TM was very very slow along with having to reformat and start again every few weeks so I gave in and got a TC thinking it would solve my problems but it's returned again.
I've tried reformatting, disabling spotlight, wired and wireless connections, different hard drives and still the problem persists. Occasionally it also fails to find the backup disk so I have to reformat and start again.
It's driving me absolutely insane because despite messing and messing, trying different solutions the problem always seems to return at random. It will work great for a week or 2 then it's back to square one.
Can someone please restore my sanity and help?

To update, I got up this morning and it was still stating some 22 days after copying a few gb in 18 hours so I restarted (again). TM then stated it couldn't find the back up disk so I again pointed it to the right disk and it now appears to be stuck again after doing over a gb in a minute or two.
Here's the info requested.
31/01/2013 09:53:34.380 com.apple.backupd[398]: Starting manual backup
31/01/2013 09:53:46.000 kernel[0]: nfs server localhost:/jiWSkBZ-Y-Uq-EgHJVYVPN: not responding
31/01/2013 09:53:47.000 kernel[0]: nfs server localhost:/jiWSkBZ-Y-Uq-EgHJVYVPN: can not connect, error 61
31/01/2013 09:54:16.262 KernelEventAgent[46]: tid 00000000 received event(s) VQ_DEAD (32)
31/01/2013 09:54:16.263 KernelEventAgent[46]: tid 00000000 type 'mtmfs', mounted on '/Volumes/MobileBackups', from 'localhost:/jiWSkBZ-Y-Uq-EgHJVYVPN', dead
31/01/2013 09:54:16.000 kernel[0]: nfs server localhost:/jiWSkBZ-Y-Uq-EgHJVYVPN: dead
31/01/2013 09:54:16.263 KernelEventAgent[46]: tid 00000000 force unmount localhost:/jiWSkBZ-Y-Uq-EgHJVYVPN from /Volumes/MobileBackups
31/01/2013 09:54:16.263 KernelEventAgent[46]: tid 00000000 found 1 filesystem(s) with problem(s)
31/01/2013 09:54:22.198 com.apple.backupd[398]: Failed to get NSURLVolumeURLForRemountingKey for /Volumes/MobileBackups, error: Error Domain=NSCocoaErrorDomain Code=4 "The file “MobileBackups” doesn’t exist." UserInfo=0x7f9934a04da0 {NSURL=file://localhost/Volumes/MobileBackups/, NSFilePath=/Volumes/MobileBackups}
31/01/2013 09:54:22.198 com.apple.backupd[398]: Attempting to mount network destination URL: afp://Dave%[email protected]/AirPort%20Disk
31/01/2013 09:54:23.036 com.apple.backupd[398]: Mounted network destination at mount point: /Volumes/AirPort Disk using URL: afp://Dave%[email protected]/AirPort%20Disk
31/01/2013 09:54:23.000 kernel[0]: ASP_TCP asp_tcp_usr_control: invalid kernelUseCount 0
31/01/2013 09:54:23.000 kernel[0]: AFP_VFS afpfs_mount: /Volumes/AirPort Disk, pid 435
31/01/2013 09:54:23.000 kernel[0]: AFP_VFS afpfs_mount : succeeded on volume 0xffffff80946e1008 /Volumes/AirPort Disk (error = 0, retval = 0)
31/01/2013 09:54:48.061 mdworker[434]: Unable to talk to lsboxd
31/01/2013 09:54:48.000 kernel[0]: Sandbox: sandboxd(442) deny mach-lookup com.apple.coresymbolicationd
31/01/2013 09:54:51.281 sandboxd[442]: ([434]) mdworker(434) deny mach-lookup com.apple.ls.boxd
31/01/2013 09:54:51.000 kernel[0]: nspace-handler-set-snapshot-time: 1359626093
31/01/2013 09:55:28.923 mds[40]: (Error) Volume: Root store set to FSOnly with matching create! (loaded:1)
31/01/2013 09:55:29.892 com.apple.backupd[398]: Disk image /Volumes/AirPort Disk/Dave’s MacBook Pro.sparsebundle mounted at: /Volumes/Time Machine Backups
31/01/2013 09:55:29.937 com.apple.backupd[398]: Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
31/01/2013 09:55:30.908 com.apple.backupd[398]: Forcing deep traversal on source: "Macintosh HD" (mount: '/' fsUUID: 74A87C50-39EA-3B75-AACA-0647768C78F6 eventDBUUID: 539B3BBD-544C-444D-9C2C-14001A19F631)
31/01/2013 09:55:32.032 com.apple.backupd[398]: Didn't get valid migration dates.
31/01/2013 09:55:32.040 com.apple.backupd[398]: Found 806587 files (286.4 GB) needing backup
31/01/2013 09:55:32.041 com.apple.backupd[398]: 343.68 GB required (including padding), 1.99 TB available
31/01/2013 09:56:15.000 kernel[0]: (default pager): [KERNEL]: ps_allocate_cluster - send HI_WAT_ALERT
31/01/2013 09:56:15.000 kernel[0]: macx_swapon SUCCESS
31/01/2013 09:56:43.954 com.apple.usbmuxd[27]: _handle_timer heartbeat detected detach for device 0x1b-192.168.0.13:0!
31/01/2013 09:56:51.626 mdworker[488]: Unable to talk to lsboxd
31/01/2013 09:56:51.746 sandboxd[489]: ([488]) mdworker(488) deny mach-lookup com.apple.ls.boxd
31/01/2013 09:56:52.000 kernel[0]: Sandbox: sandboxd(489) deny mach-lookup com.apple.coresymbolicationd
31/01/2013 09:57:06.212 CVMServer[83]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
31/01/2013 09:57:06.406 launchctl[493]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents/com.davdaerve.UpdatePodcastsAgent.plist
31/01/2013 09:57:07.174 CVMServer[83]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
31/01/2013 09:57:14.580 Folder Sync[495]: Growl.framework loaded
31/01/2013 09:57:14.645 Folder Sync[495]: Using existing log dir: /Users/davedaerve/Library/com.destek.foldersync
31/01/2013 09:57:20.128 Folder Sync[495]: Scheduler: Run Check for 9:57
31/01/2013 09:57:26.027 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 1
31/01/2013 09:57:26.129 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 15
31/01/2013 09:57:26.258 mDNSResponderHelper[497]: do_mDNSSendWakeupPacket write failed Device not configured
31/01/2013 09:57:26.259 mDNSResponderHelper[497]: do_mDNSSendWakeupPacket write failed Device not configured
31/01/2013 09:57:26.261 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 16
31/01/2013 09:57:26.285 mDNSResponder[41]: ERROR: handle_resolve_request bad interfaceIndex 24
31/01/2013 09:57:27.132 mDNSResponderHelper[497]: do_mDNSSendWakeupPacket write failed Device not configured
31/01/2013 09:57:37.838 iTunes[496]: AVF KeyExchange Version from driver for Certificates 1
31/01/2013 09:57:46.991 Twitter[498]: font ChicagoBold loaded
31/01/2013 09:57:47.054 Twitter[498]: font pixChicago loaded
31/01/2013 09:57:48.244 Twitter[498]: could not fetch oAuthTokenSecret, this account will get removed
31/01/2013 09:57:51.623 Mail[499]: Using V2 Layout
31/01/2013 09:57:52.921 com.apple.SecurityServer[16]: Session 100012 created
31/01/2013 09:57:56.499 com.apple.launchd[1]: (com.apple.qtkitserver[258]) Exited: Killed: 9
31/01/2013 09:57:56.000 kernel[0]: memorystatus_thread: idle exiting pid 258 [com.apple.qtkits]
31/01/2013 09:57:57.000 kernel[0]: memorystatus_thread: idle exiting pid 242 [cfprefsd]
31/01/2013 09:57:58.338 librariand[500]: MMe quota status changed: under quota
31/01/2013 09:57:58.350 com.apple.usbmuxd[27]: _handle_timer heartbeat detected detach for device 0x1c-192.168.0.6:0!
31/01/2013 09:57:58.998 com.apple.usbmuxd[27]: _handle_timer heartbeat detected detach for device 0x1d-192.168.0.5:0!
31/01/2013 09:57:59.088 Mail[499]: *** -[IADomainCache init]: IA domains cache is out of date.
31/01/2013 09:58:00.137 Folder Sync[495]: Scheduler: Run Check for 9:58
31/01/2013 09:58:00.147 com.apple.launchd.peruser.501[141]: ([0x0-0x14014].com.apple.inputmethod.ironwood[223]) Exited: Killed: 9
31/01/2013 09:58:00.000 kernel[0]: memorystatus_thread: idle exiting pid 223 [DictationIM]
31/01/2013 09:58:19.718 Mail[499]: Couldn't contact spell checker for Multilingual
31/01/2013 09:58:48.777 com.apple.launchd[1]: (com.apple.iCloudHelper[232]) Exited: Killed: 9
31/01/2013 09:58:48.000 kernel[0]: memorystatus_thread: idle exiting pid 232 [com.apple.iCloud]
31/01/2013 09:58:49.895 com.apple.launchd.peruser.501[141]: (com.apple.tccd[213]) Exited: Killed: 9
31/01/2013 09:58:49.000 kernel[0]: memorystatus_thread: idle exiting pid 213 [tccd]
31/01/2013 09:58:49.937 WindowServer[106]: CGXRegisterWindowWithSystemStatusBar: window b already registered
31/01/2013 09:58:50.000 kernel[0]: memorystatus_thread: idle exiting pid 211 [xpcd]
31/01/2013 09:58:50.453 com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[211]) Exited: Killed: 9
31/01/2013 09:58:54.351 com.apple.launchd.peruser.0[278]: (com.apple.distnoted.xpc.agent[300]) Exited: Killed: 9
31/01/2013 09:58:54.000 kernel[0]: memorystatus_thread: idle exiting pid 300 [distnoted]
31/01/2013 09:58:54.000 kernel[0]: memorystatus_thread: idle exiting pid 240 [distnoted]
31/01/2013 09:58:54.920 com.apple.launchd.peruser.501[141]: (com.apple.accountsd[210]) Exited: Killed: 9
31/01/2013 09:58:55.000 kernel[0]: memorystatus_thread: idle exiting pid 210 [accountsd]
31/01/2013 09:58:55.559 com.apple.launchd.peruser.501[141]: (com.apple.CalendarAgent[187]) Exited: Killed: 9
31/01/2013 09:58:55.000 kernel[0]: memorystatus_thread: idle exiting pid 187 [CalendarAgent]
31/01/2013 09:58:58.000 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
31/01/2013 09:58:58.000 kernel[0]: macx_swapon SUCCESS
31/01/2013 09:59:00.149 Folder Sync[495]: Scheduler: Run Check for 9:59
31/01/2013 09:59:06.000 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
31/01/2013 09:59:06.000 kernel[0]: macx_swapon SUCCESS
31/01/2013 09:59:08.759 launchctl[512]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents/com.davdaerve.UpdatePodcastsAgent.plist
31/01/2013 10:00:00.158 Folder Sync[495]: Scheduler: Run Check for 10:00
31/01/2013 10:00:01.180 launchctl[525]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents/com.davdaerve.UpdatePodcastsAgent.plist
31/01/2013 10:00:09.000 kernel[0]: memorystatus_thread: idle exiting pid 515 [cfprefsd]
31/01/2013 10:00:33.665 mdworker[639]: Unable to talk to lsboxd
31/01/2013 10:00:34.000 kernel[0]: Sandbox: sandboxd(640) deny mach-lookup com.apple.coresymbolicationd
31/01/2013 10:00:34.311 sandboxd[640]: ([639]) mdworker(639) deny mach-lookup com.apple.ls.boxd
31/01/2013 10:01:00.171 Folder Sync[495]: Scheduler: Run Check for 10:01
31/01/2013 10:01:10.060 Folder Sync[495]: objc[495]: Object 0x10bc05ab0 of class NSUserDefaults autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug
31/01/2013 10:01:14.200 com.apple.launchd.peruser.501[141]: (com.apple.tccd[647]) Exited: Killed: 9
31/01/2013 10:01:14.000 kernel[0]: memorystatus_thread: idle exiting pid 647 [tccd]
31/01/2013 10:01:31.206 lsboxd[228]: @AE relay 4755524c:4755524c
31/01/2013 10:01:31.502 WindowServer[106]: CGXRegisterWindowWithSystemStatusBar: window b already registered
31/01/2013 10:01:57.362 CalendarAgent[660]: *** -[IADomainCache init]: IA domains cache is out of date.
31/01/2013 10:02:00.182 Folder Sync[495]: Scheduler: Run Check for 10:02
31/01/2013 10:02:14.579 CalendarAgent[660]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=CoreDAVHTTPStatusErrorDomain Code=503 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 503.)" UserInfo=0x7fc9524481d0 {AccountName=Yahoo!, CalDAVErrFromRefresh=YES, CoreDAVHTTPHeaders=<CFBasicHash 0x7fc9520cc0c0 [0x10aa25fd0]>{type = immutable dict, count = 11,
entries =>
          0 : Case Insensitive Key: Connection = <CFString 0x7fc9520b7470 [0x10aa25fd0]>{contents = "keep-alive"}
          1 : Case Insensitive Key: Content-Type = <CFString 0x7fc9520bc410 [0x10aa25fd0]>{contents = "text/html; charset=UTF-8"}
          2 : Case Insensitive Key: Retry-After = <CFString 0x7fc952086140 [0x10aa25fd0]>{contents = "3600"}
          3 : Case Insensitive Key: Via = <CFString 0x7fc9520cb850 [0x10aa25fd0]>{contents = "HTTP/1.1 calgate003.cal.ac4.yahoo.com (YahooTrafficServer/1.19.11 [c s f ])"}
          4 : Case Insensitive Key: Age = <CFString 0x10a9fa110 [0x10aa25fd0]>{contents = "0"}
          5 : Case Insensitive Key: P3P = <CFString 0x7fc952086050 [0x10aa25fd0]>{contents = "policyref="http://info.yahoo.com/w3c/p3p.xml", CP="CAO DSP COR CUR ADM DEV TAI PSA PSD IVAi IVDi CONi TELo OTPi OUR DELi SAMi OTRi UNRi PUBi IND PHY ONL UNI PUR FIN COM NAV INT DEM CNT STA POL HEA PRE LOC GOV""}
          6 : Case Insensitive Key: Date = <CFString 0x7fc95209e440 [0x10aa25fd0]>{contents = "Thu, 31 Jan 2013 10:02:14 GMT"}
          7 : Case Insensitive Key: Server = <CFString 0x7fc9520b7490 [0x10aa25fd0]>{contents = "YTS/1.19.11"}
          8 : Case Insensitive Key: Transfer-Encoding = <CFString 0x10bf826f8 [0x10aa25fd0]>{contents = "Identity"}
          11 : Case Insensitive Key: Cache-Control = <CFString 0x7fc9520cff40 [0x10aa25fd0]>{contents = "private"}
          12 : Case Insensitive Key: Vary = <CFString 0x7fc9520b67f0 [0x10aa25fd0]>{contents = "Accept-Encoding"}
31/01/2013 10:03:00.193 Folder Sync[495]: Scheduler: Run Check for 10:03
31/01/2013 10:03:23.921 iTunes[496]: _NotificationSocketReadCallbackGCD (thread 0x10717e180): Unexpected connection closure...
31/01/2013 10:03:23.923 ath[665]: _NotificationSocketReadCallbackGCD (thread 0x101b21180): Unexpected connection closure...
31/01/2013 10:03:25.439 mds[40]: (Warning) FMW: event:1 had an arg mismatch. ac:2 am:51
31/01/2013 10:03:29.551 com.apple.launchd.peruser.501[141]: (com.apple.CalendarAgent[660]) Exited: Killed: 9
31/01/2013 10:03:29.000 kernel[0]: memorystatus_thread: idle exiting pid 660 [CalendarAgent]
31/01/2013 10:03:45.425 iTunes[496]: _NotificationSocketReadCallbackGCD (thread 0x10717e180): Unexpected connection closure...
31/01/2013 10:03:45.427 ath[665]: _NotificationSocketReadCallbackGCD (thread 0x101b21180): Unexpected connection closure...
31/01/2013 10:04:00.203 Folder Sync[495]: Scheduler: Run Check for 10:04
31/01/2013 10:04:13.627 CalendarAgent[673]: *** -[IADomainCache init]: IA domains cache is out of date.
31/01/2013 10:04:16.750 Twitter[498]: will terminate
31/01/2013 10:04:16.789 Twitter[498]: Error: no oAuthTokenSecret set for account
31/01/2013 10:04:23.078 CalendarAgent[673]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7fca11285a50 {AccountName=Yahoo!, CalDAVErrFromRefresh=YES, CoreDAVHTTPHeaders=<CFBasicHash 0x7fca1160a910 [0x10f5b6fd0]>{type = immutable dict, count = 11,
entries =>
          0 : Case Insensitive Key: Connection = <CFString 0x7fca13581410 [0x10f5b6fd0]>{contents = "keep-alive"}
          1 : Case Insensitive Key: Content-Type = <CFString 0x7fca11607420 [0x10f5b6fd0]>{contents = "text/html; charset=UTF-8"}
          2 : Case Insensitive Key: Server = <CFString 0x7fca11607450 [0x10f5b6fd0]>{contents = "YTS/1.19.11"}
          3 : Case Insensitive Key: Via = <CFString 0x7fca1160a8b0 [0x10f5b6fd0]>{contents = "HTTP/1.1 calgate007.cal.ac4.yahoo.com (YahooTrafficServer/1.19.11 [c s f ])"}
          4 : Case Insensitive Key: Age = <CFString 0x10f58b110 [0x10f5b6fd0]>{contents = "0"}
          5 : Case Insensitive Key: P3P = <CFString 0x7fca11610b00 [0x10f5b6fd0]>{contents = "policyref="http://info.yahoo.com/w3c/p3p.xml", CP="CAO DSP COR CUR ADM DEV TAI PSA PSD IVAi IVDi CONi TELo OTPi OUR DELi SAMi OTRi UNRi PUBi IND PHY ONL UNI PUR FIN COM NAV INT DEM CNT STA POL HEA PRE LOC GOV""}
          6 : Case Insensitive Key: Date = <CFString 0x7fca135f2890 [0x10f5b6fd0]>{contents = "Thu, 31 Jan 2013 10:04:22 GMT"}
          7 : Case Insensitive Key: Transfer-Encoding = <CFString 0x110b206f8 [0x10f5b6fd0]>{contents = "Identity"}
          9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7fca135f28c0 [0x10f5b6fd0]>{contents = "Basic realm="Zimbra""}
          11 : Case Insensitive Key: Cache-Control = <CFString 0x7fca116d2810 [0x10f5b6fd0]>{contents = "private"}
          12 : Case Insensitive Key: Vary = <CFString 0x7fca135f28f0 [0x10f5b6fd0]>{contents = "Accept-Encoding"}
31/01/2013 10:04:27.512 iTunes[496]: _NotificationSocketReadCallbackGCD (thread 0x10717e180): Unexpected connection closure...
31/01/2013 10:04:27.514 ath[665]: _NotificationSocketReadCallbackGCD (thread 0x101b21180): Unexpected connection closure...
31/01/2013 10:04:27.851 Dock[156]: trying to take pid 499 out of fullscreen but it is not the current space
31/01/2013 10:04:27.972 Mail[499]: CGSGetWindowTags: Invalid window 0x0
31/01/2013 10:04:27.972 Mail[499]: void _NSMoveWindowToSpaceUnlessSticky(NSInteger, CGSSpaceID): CGSGetWindowTags(cid, win, tags, kCGSRealMaximumTagSize) returned CGError 1000 on line 1247
31/01/2013 10:04:27.977 WindowServer[106]: CGXSetWindowListTags: Invalid window 0
31/01/2013 10:04:33.945 iTunes[496]: 2013-01-31 10:04:33.944722 AM [AVSystemController] Stopping AirPlay
31/01/2013 10:04:34.218 WindowServer[106]: CGXGetConnectionProperty: Invalid connection 82119
31/01/2013 10:04:34.218 WindowServer[106]: CGXGetConnectionProperty: Invalid connection 82119
31/01/2013 10:04:34.219 WindowServer[106]: CGXGetConnectionProperty: Invalid connection 82119
31/01/2013 10:05:07.671 mdworker[671]: Unable to talk to lsboxd
31/01/2013 10:05:08.000 kernel[0]: Sandbox: sandboxd(680) deny mach-lookup com.apple.coresymbolicationd
31/01/2013 10:05:08.457 sandboxd[680]: ([671]) mdworker(671) deny mach-lookup com.apple.ls.boxd
31/01/2013 10:05:21.289 com.apple.SecurityServer[16]: Killing auth hosts
31/01/2013 10:05:21.289 com.apple.SecurityServer[16]: Session 100012 destroyed
31/01/2013 10:09:59.228 WindowServer[106]: CGXRegisterWindowWithSystemStatusBar: window b already registered
31/01/2013 10:10:15.787 mdworker[697]: Unable to talk to lsboxd
31/01/2013 10:10:16.000 kernel[0]: Sandbox: sandboxd(810) deny mach-lookup com.apple.coresymbolicationd
31/01/2013 10:10:16.708 sandboxd[810]: ([697]) mdworker(697) deny mach-lookup com.apple.ls.boxd

Very slow Broadband speed please help!

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