Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
200 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 200 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
Upload Speed
895 Kbps
0 Kbps
1152 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 895 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1152 Kbps

check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Hello Albert, see how many of these you can answer...
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http://support.apple.com/kb/PH7029
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spacepilot wrote:
i live in the WS10 / 0121 area and have been having similar problems. i have an up to 20mb services, but up to a month ago connected at 4800, then my line went dead for 6 days, and all indis could do was send me new router, which came the day after my line was restored, but had dropped to 2418 and remained so for the past 3 to 4 weeks, then i dropped to 1963 yesterday, and 729 today.
all speeds are far lower on my upto 20mb than they where on my upto 8mb link.
foegot to add, i reported the problem via the report a problem link, which hopefully will be red by someone with a firmer grasp of english that the normal call centre staff
welcome to the forum    why don't you start your own subject and post the adsl stats from your router and also run btspeedtester and post the results and someone may be able to offer assistance
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Mavericks install incomplete. No Apple installers on HD. Will I be able to upgrade to Yosemite and will it fix all that didn't install with Mavericks upgrade? Very slow connection speeds 30 hrs to download Mavericks. Tried re-install; no help/

Ever since upgrade to Mavericks I have been having problems which are too numerous to mention. I finally found a program from a UCBerkley professor called Pacifier which indicated 4000+ of 400,000+ files and folders did not install. I was unable to go further to try to fix everything because Pacifier can't find ANY Apple installers on my HD. It recommended I download the Mavericks installer without reinstalling to continue; however, after having done so (very slow connection; takes 30 hours to download) and although the installer appears in apps while downloading it disappears and NO Apple installer packages can be found on my hard drive. I tried to download Yosemite once and it indicated my system wasn't eligible for the upgrade. Its' download time was similar to Mavericks; 28+ hours.
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Install Mavericks, Lion/Mountain Lion Using Internet Recovery
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Boot to the Internet Recovery HD:
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Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
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Simple Soap Test, VERY SLOW with XP, only 5 calls per second !

Hello,
I'm just starting developing a web service. My first test shows a very slow performance of only about 5 calls per second:
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Windows XP client in VM on server maschine -> Windows XP server: 4,5 calls per second
Windows XP client over 100 MBit LAN -> Windows XP server: 2000 calls per second: 4,5 calls per second
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Mac OS X, 10.6 client -> Windows XP server: 880 calls per second
Windows XP client -> Mac OS X 10.6 server: 4,5 calls per second
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This is the service code:
package net.metasafe.soapbenchmark.server;
import javax.jws.WebMethod;
import javax.jws.WebService;
@WebService
public class TestLib {
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import javax.xml.ws.Endpoint;
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}This is the client code:
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Is there anything I have to be aware of when choosing the QName ?
Best regards
Marc

Hello,
no one any idea on for this ?
How many calls do you get normally on Windows XP machines ?
Regards
Markus

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You shall most likely buy a new phone since updating a hacked or jailbroken phone to the current version of iOS often ends up permanently bricking the phone.

Urgent - VERY slow BT Broadband

Hello there,
I need your help
Over the past few weeks I've been getting very slow download speeds with BT Broadband Unlimited and was just wondering if someone could help! It is a big problem for me now as I am preparing for exams and need to watch some course tutorial videos posted by the uni. The speed is so slow that it gets impossible to watch any of those videos (or even Youtube videos for the matter) without constant buffering. Downloading large files has become a nightmare. (I currently get an horrendous 200kbps download rate when downloading large files. I used to get 2mbs when downloading those same files as of a few weeks ago).
The slow speed problem started a few weeks ago, but I never had time to investigate until now. My broadband was fast previously. A test done on speedtest.net a few months ago was showing a download speed of over 10-15Mbps (don't remember the exact figure). The test I just did indicates a download speed of only 1.68mbps with a terrible upload speed of 0.32mbps!
The guys at the BT call centre were unable to help! I didn't know what to do until I found this forum.
I ran a few tests by connecting my laptop directly to the hub (Home Hub 4) with an ethernet cable.
Here are the results I got:
BT Speed tester:
speed coming into house from Exchange: 1.94MB
Download speed 1.73
upload speed 0.33
Indicator says: "poor".
Test from speedtest.net:
ping 12ms
download speed 1.68mbps
upload speed 0.32mbps
ADSL Line settings:
Line state: Connected
Connection time: 7 days, 21:51:35
Downstream: 1.898 Mbps
Upstream: 379.9 Kbps
Home Hub 4 does not give access to the full settings. However, I was able to get the following additional data from the event log in "Advanced settings":
20:23:47, 20 Mar. ( 103.870000) ETHoA is up VPI: 0, VCI:35
20:23:45, 20 Mar. ( 102.410000) DSL noise margin: 6.00 dB upstream, 5.60 dB downstream
20:23:44, 20 Mar. ( 100.540000) DSL line rate: 379 Kbps upstream, 1944 Kbps downstream
There is no internal wire problem. I tested the connection from the test socket and got the same thing. So it is likely that the problem is coming from the Exchange itself (I live in London Bayswater).
Can anyone help?
Thank you very much
Alex

Hello imjolly,
Thanks for your message.
Even if I reconnect to the test socket, it seems I would not be able to provide you with the same 2 lines from the logs I posted above because the upstream/downstream data seems to be taken only once every 10 days by the Home Hub 4 (at least what is shown by the event log). I did all tests indicated in my post above yesterday and as you can see in that log, the last upstream/downstream data dates from March 20th.
Here are the results from the BT wholesale page:
Telephone Number 0207... on Exchange BAYSWATER is served by Cabinet 50
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.5
20
19.9
30-Apr-14
FTTC Range B (Impacted)
80
70.2
20
17.9
30-Apr-14
WBC ADSL 2+
Up to 12.5
8.5 to 16.5
Available
WBC ADSL 2+ Annex M
Up to 12.5
Up to 1
8.5 to 16.5
Available
ADSL Max
Up to 6.5
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
30-Apr-14
Fibre Multicast
30-Apr-14
Copper Multicast
Available
Does that help?
Thank you very much
Alex

VERY slow BT Broadband recently

Hey there,
Over the past few days ive been getting very slow download speeds and was just wondering if someone could help! My pc is clean from viruses etc, it has been working great up until a'few days ago so im assuming its something to do with the network.
Heres a speedtest:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6939 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 55.78:13.94:30.28 (SBE:NBEBE)
Now what i dont understand is that the connections seems stable, but its just extremely slow, below are the stats from my hub 2.0: Cheers for your help!
Connection Information
Line state
Connected
Connection time
0 days, 21:08:24
Downstream
6,939 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.7 dB / 11.2 dB
Line attenuation (Down/Up)
38.6 dB / 18.2 dB
Output power (Down/Up)
12.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30772 / 0
CRC Errors (Down/Up)
21937 / 0
HEC Errors (Down/Up)
228106 / 0
Error Seconds (Local/Remote)
22452 / 0
Solved!
Go to Solution.

Hmm, VP (Virtual Path) status is green so that wouldn't be causing any blocks or slowdowns. It may be down to contention but I doubt it. Is there any chance that you may have gone over your monthly allowance? If you are on option 3 and you do, you will be throttled to 1mbps. Judging by your throughput that isn't the case.
Contention is the only problem I can think of because you are not at 1mbps and your IP profile is sufficient for you to get nearly 20x what you got on the test. It may just be BT still migrating everyone over to the 21CN network. I'm sure it will clear up eventually.
Either way, it could be a problem down at the exchange or it could be the connection from the router to your computer.
Please could you try and do a speedtest here: http://www.speedtest.net/ out of peak times to see if it makes a difference and see if it isn't the contention or Java playing up?
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Very Slow sky broadband unlimited

On the sky website it says we can expext speeds of up to 11mbps, but for my broadband (sky unlimited) the speed is very slow at 1.18mbps download speed 0.41 upload speed and 133ms pingWould upgrading to sky fibre solve the problem?

VERY slow performance with CS4 + Save for web

Note: I have done a search for similar issues but can find nothing regarding CS4 and this particular issue. I'm using a MacBook Pro 2.4Ghz w/4GB of RAM and resources are aplenty when the issue occurs.
Issue
My problem is that under certain circumstances the 'save as web' function can take upto 3 minutes before the diaglog box appears. I've had this for some time but only in the last couple of days did I notice something that might be relevant:
Works
1. Open 3 large TIFF files @ 120mb approx (mine are 3 processed RAW files from Capture One / 4200x5600@300dpi)
2. Create a new adjustment layer for each image
3. Resize each image to 72dpi @ 800x600
4. Run a SmartSharpen & flatten layers
5. In each tab (for each image) do 'save as web'
6. 'Save as web' dialog appears in expected time
VERY slow
1. Open 3 large TIFF files @ 120mb approx (mine are 3 processed RAW files from Capture One / 4200x5600@300dpi)
2. Create a new adjustment layer for each image
3. Resize each image to 72dpi @ 800x600
4. Run a SmartSharpen & flatten layers for each image
5. In first tab do 'save as web'
6. 'Save as web' dialog appears in expected time
7. Close this document (tab)
8. Go to the next image (tab) and do 'save as web'
9. Dialog box can take anything from 20secs to 3mins to appear.
10. Close this document (tab)
11. Go to the last image (tab) and do 'save as web'
12. Dialog box can take anything from 20secs to 3mins to appear.
As I can easily go through this process for 50-60 images you can imagine that it can waste over an hour of my time waiting for Photoshop to get it's act together. I assume it's something todo with memory allocation, or that it's processing previews for all three tabs on the first 'save as web', but in any respect it's very annoying. There seems nothing obviously wrong resource-wise at the time of doing these.
Would be interested if anyone else has this issue!
Thanks!

I had the same problem when I setup a new computer this week. Here's what I had installed:
Photoshop CS5
Suitcase Fusion 3
The problem was that when I was in Photoshop and used the "Save for Web" export screen, the dropdown menu for the different export types (JPG, PNG, GIF, etc) would take an extremely long time to update the preview of the graphic.
After a few days of research , I found that Suitcase was conflicting with Photoshop. Here's how you fix the problem (or at least here's what I did with my situation):
Open Suitcase
Go to "Tools", click "Manage Plugins"
Deactivate the Photoshop plugin
This fixed the problem immediately and now my Photoshop" Save For Web" feature is working really fast. Hope this helps anyone else in the same boat.

Airport (very) slow, ethernet fast, only my Mac affected

Dear community,
I experience a weird problem since some days which gives me a headache. Following situation:
- Airport is connected with my router properly
- I experience very slow connection speeds
- Other users within the same network do not have any problem
- When connected to the same router with ethernet: normal speed
What makes the issue totally absurd is that I dont have any slowdowns in other networks using airport. Any suggestions?
My config:
[IMG]http://img804.imageshack.us/img804/8265/screencapture5.png[/IMG]
[IMG]http://img713.imageshack.us/img713/6113/screencaptureh.png[/IMG]
[IMG]http://img23.imageshack.us/img23/3849/screencapture1cd.png[/IMG]
[IMG]http://img29.imageshack.us/img29/3098/screencapture2wx.png[/IMG]
[IMG]http://img194.imageshack.us/img194/1570/screencapture3vq.png[/IMG]
[IMG]http://img689.imageshack.us/img689/3961/screencapture4w.png[/IMG]
[IMG]http://img809.imageshack.us/img809/1599/screencapture6.png[/IMG]
[IMG]http://img153.imageshack.us/img153/778/screencapture7i.png[/IMG]
Speed test with Ethernet:
[IMG]http://img204.imageshack.us/img204/5348/screencapturel.png[/IMG]
Speed test with airport:
[IMG]http://img94.imageshack.us/img94/5631/screencapture2d.png[/IMG]
What da hack is going on?

I have the impression that the speed is slightly increased, but that does not make that much sense to me. So I checked speedtest.org.....still very slow.
Any other suggestions?
http://img695.imageshack.us/img695/9056/screencapture143204.png

Very slow new broadband

Hi
I am a new customer to BT broadband and after setting up the HUB the first day or two it ran smooth. Now It is really slow and sometimes disconnects.
I have done the speed test and the results are below
Download Speed
24 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 24 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 780 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
2. Upstream Test: -provides background information.
Upload Speed
209 Kbps
0 Kbps 780 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 209 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 780 Kbps
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:41:29
Downstream 287 Kbps
Upstream 780 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 9.6 dB
Line attenuation (Down/Up) 51.8 dB / 28.0 dB
Output power (Down/Up) 7.1 dBm / 1.8 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 28 / 103547
CRC Errors (Down/Up) 1 / 62080
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 21763
Thanks for any help or advice

Hi David4674,
Thanks for the post and welcome to the forum.
After your broadband has been activated your line will go through a 10 day stabilisation period. Your connection speed can be expected to fluctuate within this stabilisation period. Have you noticed any improvement so far?
Looking at your speed results it seems your IP profile has hit rock bottom at 135. Do you sometimes notice that you temporarily lose connection? It is very important that you leave your hub on as much as possible especially within the training period.
Please drop us an update and let us know how your connection is performing now.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow infinity broadband

Hi there,
Firstly, I am advising a friend of mine as he is quite intimidated by computers, though I myself am no expert.
He has BT infinity broadband and has recently had a drop in speed to 0.29 mb/sec download, 0.69 mb/sec upload. Calling the helpline has only been an exercise in frustration. A tech visit found corrosion at the connections on the nearest telephone pole. Repairing this has cut down the background noise on the 'phone line but not improved the broadband speed.
I have tried a new filter (there is only one 'phone jack in the house), a new cable to the modem and connecting my own laptop directly to the hub with my own cat 5 cable. None of which has made any difference to the connection speed. The only thing I can see that is left is the hub itself but I have no way of testing this.
Calling the help desk only results in having to go through the same checks again and again.
My friend has become so frustrated he has now ordered infinity 2 in the hope that a new installation will solve his problems!
Is there something I have missed which is likely to help solve his problem?
Thanks in advance for any help you can give.

Tell him to cancel the Infinity 2 order. If there is an underlying fault with the line etc it will still be there with Infinity 2. All he will have is more expense for the same problem.
You say that the previous visit "cut down " the noise on the phone. There should be no noise at all. He probably still has a fault on the line and he should call BT and complain that the fault is still there.

Podcast episodes only available for download when subscribed to podcast

I have a newly created podcast that I created for a client and you can locate the podcast in itunes, however none of the podcast show up. Once you subscribe to the podcast you can download episodes. What could be wrong?
Podcast Link: https://itunes.apple.com/us/podcast/global-outreach-center-jacksonville/id696239 758?mt=2
Podcast Feed: http://feeds.feedburner.com/globaloutreachcenter/xkzn
I set this up like all other podcasts I control however this one is acting funny.
Any help you can give would be appreciated.
Thanks!

There are three episodes in the feed. All three show when subscribing, and on the Store web page. However in the Store within iTunes only two show - oddly enough the middle one is missing - but the Store claims to be showing three items.
We've seen this before: it's a bug in the Store, and I'm afraid there isn't anything you can do about it - your feed is fine. It will probably sort itself out eventually.

Time Machine backup very slow on WD My Book For Mac external HD

I have been using a Western Digital 1 TB external HD (My Book For Mac) to backup my data today for the first time, using their SmartWare software. Everything went smoothly, I backed up 91 GB of data in 2-3 hours.
At the same time, I have also Time Machine activated, which started backing up my files a while ago, but it is crawling at 8 MB per minute. A quick calculation tells me it will take 180 hours to back up 90 GB (?).
I have 2 questions:
1. Are SmartWare and TimeMachine supposed to be run exclusive of each other?
2. If I just ran TimeMachine, why is it so slow? I use a USB 2.0 connection that worked fine for the My Book's own software.
Thanks for your help!

You should first repartition and format the drive. Most likely it is setup for use on Windows. Try this:
Extended Hard Drive Preparation
1. Open Disk Utility in your Utilities folder. If you need to reformat your startup volume, then you must boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger or Leopard.)
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
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Do not use the WD software. If it's you wish to create a bootable backup of your drive as well as keep a TM backup, then you should create two partitions on the drive. One for your non-TM backup and one for TM. For the bootable backup use third-party software such as SuperDuper!, Carbon Copy Cloner, or SilverKeeper - Download at VersionTracker or MacUpdate.
Note that many WD drive systems cannot be used for bootable backups. You can find information related to this at the WD web site.

Very slow BT broadband, only 200Kbps for download

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