VERY slow BT Broadband recently

Hey there,
Over the past few days ive been getting very slow download speeds and was just wondering if someone could help! My pc is clean from viruses etc, it has been working great up until a'few days ago so im assuming its something to do with the network.
Heres a speedtest:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6939 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 55.78:13.94:30.28 (SBE:NBEBE)
Now what i dont understand is that the connections seems stable, but its just extremely slow, below are the stats from my hub 2.0: Cheers for your help!
Connection Information
Line state
Connected
Connection time
0 days, 21:08:24
Downstream
6,939 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.7 dB / 11.2 dB
Line attenuation (Down/Up)
38.6 dB / 18.2 dB
Output power (Down/Up)
12.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30772 / 0
CRC Errors (Down/Up)
21937 / 0
HEC Errors (Down/Up)
228106 / 0
Error Seconds (Local/Remote)
22452 / 0
Solved!
Go to Solution.

Hmm, VP (Virtual Path) status is green so that wouldn't be causing any blocks or slowdowns. It may be down to contention but I doubt it. Is there any chance that you may have gone over your monthly allowance? If you are on option 3 and you do, you will be throttled to 1mbps. Judging by your throughput that isn't the case.
Contention is the only problem I can think of because you are not at 1mbps and your IP profile is sufficient for you to get nearly 20x what you got on the test. It may just be BT still migrating everyone over to the 21CN network. I'm sure it will clear up eventually.
Either way, it could be a problem down at the exchange or it could be the connection from the router to your computer.
Please could you try and do a speedtest here: http://www.speedtest.net/ out of peak times to see if it makes a difference and see if it isn't the contention or Java playing up?
Thanks
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Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
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check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Urgent - VERY slow BT Broadband

Hello there,
I need your help
Over the past few weeks I've been getting very slow download speeds with BT Broadband Unlimited and was just wondering if someone could help! It is a big problem for me now as I am preparing for exams and need to watch some course tutorial videos posted by the uni. The speed is so slow that it gets impossible to watch any of those videos (or even Youtube videos for the matter) without constant buffering. Downloading large files has become a nightmare. (I currently get an horrendous 200kbps download rate when downloading large files. I used to get 2mbs when downloading those same files as of a few weeks ago).
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I ran a few tests by connecting my laptop directly to the hub (Home Hub 4) with an ethernet cable.
Here are the results I got:
BT Speed tester:
speed coming into house from Exchange: 1.94MB
Download speed 1.73
upload speed 0.33
Indicator says: "poor".
Test from speedtest.net:
ping 12ms
download speed 1.68mbps
upload speed 0.32mbps
ADSL Line settings:
Line state: Connected
Connection time: 7 days, 21:51:35
Downstream: 1.898 Mbps
Upstream: 379.9 Kbps
Home Hub 4 does not give access to the full settings. However, I was able to get the following additional data from the event log in "Advanced settings":
20:23:47, 20 Mar. ( 103.870000) ETHoA is up VPI: 0, VCI:35
20:23:45, 20 Mar. ( 102.410000) DSL noise margin: 6.00 dB upstream, 5.60 dB downstream
20:23:44, 20 Mar. ( 100.540000) DSL line rate: 379 Kbps upstream, 1944 Kbps downstream
There is no internal wire problem. I tested the connection from the test socket and got the same thing. So it is likely that the problem is coming from the Exchange itself (I live in London Bayswater).
Can anyone help?
Thank you very much
Alex

Hello imjolly,
Thanks for your message.
Even if I reconnect to the test socket, it seems I would not be able to provide you with the same 2 lines from the logs I posted above because the upstream/downstream data seems to be taken only once every 10 days by the Home Hub 4 (at least what is shown by the event log). I did all tests indicated in my post above yesterday and as you can see in that log, the last upstream/downstream data dates from March 20th.
Here are the results from the BT wholesale page:
Telephone Number 0207... on Exchange BAYSWATER is served by Cabinet 50
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.5
20
19.9
30-Apr-14
FTTC Range B (Impacted)
80
70.2
20
17.9
30-Apr-14
WBC ADSL 2+
Up to 12.5
8.5 to 16.5
Available
WBC ADSL 2+ Annex M
Up to 12.5
Up to 1
8.5 to 16.5
Available
ADSL Max
Up to 6.5
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
30-Apr-14
Fibre Multicast
30-Apr-14
Copper Multicast
Available
Does that help?
Thank you very much
Alex

Very slow new broadband

Hi
I am a new customer to BT broadband and after setting up the HUB the first day or two it ran smooth. Now It is really slow and sometimes disconnects.
I have done the speed test and the results are below
Download Speed
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CRC Errors (Down/Up) 1 / 62080
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Hi David4674,
Thanks for the post and welcome to the forum.
After your broadband has been activated your line will go through a 10 day stabilisation period. Your connection speed can be expected to fluctuate within this stabilisation period. Have you noticed any improvement so far?
Looking at your speed results it seems your IP profile has hit rock bottom at 135. Do you sometimes notice that you temporarily lose connection? It is very important that you leave your hub on as much as possible especially within the training period.
Please drop us an update and let us know how your connection is performing now.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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See attached:
EtreCheck version: 2.0.11 (98)
Report generated November 6, 2014 at 9:01:05 PM CST
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Verified)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 7:12:36
Disk Information: ℹ️
SAMSUNG HD502HJ disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (361.95 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
EPSON EPSON XP-410 Series
Elgato Video Capture
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
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[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support
Launch Agents: ℹ️
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[invalid?] com.epson.esua.launcher.plist Support
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.zeobit.MacKeeper.AntiVirus.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
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[loaded] com.google.keystone.agent.plist Support
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[invalid?] com.nds.pcshow.uninstall.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
iTunesHelper UNKNOWNHidden (missing value)
WeatherBug Alert ApplicationHidden (/Users/[redacted]/Downloads/WeatherBug Alert.app)
Mail Application (/Applications/Mail.app)
Calendar Application (/Applications/Calendar.app)
CDSBupd UNKNOWN (missing value)
TuneupMyMac UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Pandora Application (/Applications/Pandora.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
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Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
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iPhotoPhotocast: Version: 7.0 - SDK 10.8
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TechTracker Support
Flash Player Support
Java Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 137.30 GB
Destinations:
My Passport [Network]
Total size: 999.48 GB
Total number of backups: 107
Oldest backup: 2013-05-17 04:54:39 +0000
Last backup: 2014-11-07 02:20:20 +0000
Size of backup disk: Adequate
Backup size 999.48 GB > (Disk used 137.30 GB X 3)
Top Processes by CPU: ℹ️
      17% WindowServer
      4% Pandora
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82 MB Mail
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Virtual Memory Information: ℹ️
313 MB Free RAM
1.46 GB Active RAM
530 MB Inactive RAM
713 MB Wired RAM
25.50 GB Page-ins
770 MB Page-outs

New EtreCheck follows.
Thanks again for your help.
Derf
EtreCheck version: 2.0.11 (98)
Report generated November 14, 2014 at 5:00:26 PM CST
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Verified)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 3 days 1:42:45
Disk Information: ℹ️
SAMSUNG HD502HJ disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (370.16 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
EPSON EPSON XP-410 Series
Elgato Video Capture
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
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TechTracker Support
Flash Player Support
Java Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 129.09 GB
Destinations:
My Passport [Network]
Total size: 999.48 GB
Total number of backups: 106
Oldest backup: 2013-05-17 04:54:39 +0000
Last backup: 2014-11-14 22:17:20 +0000
Size of backup disk: Adequate
Backup size 999.48 GB > (Disk used 129.09 GB X 3)
Top Processes by CPU: ℹ️
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1.63 GB Active RAM
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659 MB Wired RAM
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Super slow / inconsistent broadband

Ok - i've been having very slow/inconsistent broadband for several weeks now and I am on my third call to BT tech support which hasn't yielded anything.
I have a HH2 which was wired into my 1 and only telephone socket - with some extension cabling - then ethernet connected to my TV and wirelessly connected to 2 laptops (never both on at once) and a couple of smartphones.
Ability to use internet through any device took a dive a few weeks ago - and hasn't worked consistently since.
Since my first call to BT I have put it into my phone socket via the test socket, used inSSIDer3 to try shifting to a quieter wireless channel, and replaced my ethernet cable - all with no sustainable improvement. BT have also sent a replacement HH2 - which has made no discernable difference. In fact performance had actually improved briefly before the replacement HH turned up - but then took another dive - so I thought I may as well switch to the 'new' one i'd been sent...
Some days it is OK - yesterday my wife watched a full episode of 'The Apprentice' using the laptop on wifi with no problems. Today it is crawling whilst connected direct to the HH with an ethernet cable...
I have run http://speedtest.btwholesale.com/ repeatedly over the last few weeks. Typical results when it isn't working are like the test i've just run:
Download speed 0.32
Upload speed 0.35
Ping latency 33.25
The 'further diagnostics' option on the speedtest NEVER works - it just seems to time out/crash
ASDL stats currently say this (I have no idea what any of it means though)
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:59
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.3 dB / 30.0 dB
Line attenuation (Down/Up)
12.0 dB / 8.5 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
14944 / 0
CRC Errors (Down/Up)
414 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
86

Some detail I forgot - i have the NTE5 socket and, since calling BT tech support have got the HH plugged direct into the test socket, via my ASDL filter, with no improvement.
I have done quiet line test - my only telephone is a wireless one - and it can be fairly crackly - so I do hear some squeaks and crackles when doing the quiet line test - but have no idea if this is my phone or the line.
Broadband WAS repeatedly disconnecting (i.e. the B was going red then orange then back to blue) but as I don't sit looking at the HH all day I have no idea how often it is happening...
After my third call to BT i have an engineer due to come out on Monday with the ominous "if we can't find a fault it'll cost you £100" ringing in my ears...

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Recently very slow YV box?

Hi,
I was just wondering if anyone else is suffering from or can shed some light on a more sluggish than usual Youview box (the first one not the more recent one) over the last few days or so.
I've generally had no major problems over the last year, occasionally slighlty sluggish/freezing etc but over the last few days the EPG has been VERY slow to load information. In fact on the IPTV channels, after waiting a while it throws up "no information available" or similar wording for anything a day in advance. Bit of a nuisance when trying to record something!!
System information gives:
Manafacturer: 18.3.0
Component: 2.5.6
Platform: 1017
ISP: 220
A speedtest via my laptop (on wireless Ac):
According to BT my speed is good (between hub and exchange) and speed at computer is 37.6 download and 8.82 upload.
Another test with a different site (also via wireless) suggested similar results (very marginally slower) to above with an average ping of 25.4ms.
On basic Infinity with Hub 5.
If anyone can make use of the information above and give me a reason not to declare BT TV unfit for purpose (alongside other ongoing issues with YV as a whole) and jump ship to Sky (ugh) or Virgin then do shout as I'd be grateful.....
Cheers.

Hi Duncj,
How are things with your BT YouView at the moment, are you still having problems with the EPG?
If so try restarting your BT Home Hub and BT TV box by disconnecting the power supply from the Hub and your BT TV box. Wait for ten seconds and then reconnect the Hub.
When you have a solid broadband light on your Hub and modem, reconnect the BT TV box to the power supply. Let me know how you get on?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow broadband speed 128kbps

I've recently switched from plusnet to BT broadband, and have experienced very slow broadband performance, I have run the usual tests, (BT speedtester) including plugging directly into the test socket behind the BT openreach socket. BT did indicate that there was a fault when I contacted them, but notified me that the fault was resolved, however I am still getting only 128kbps. IP profile for the line is 2Mbps. The latest conversation with BT indicated I have that the noise margin is too high now. I attach connection status report from homehub. Any suggestions welcome.
Line state:
Connected
Connection time:
0 days, 00:39:26
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
32.4 dB / 31.0 dB
Line attenuation (Down/Up):
32.3 dB / 17.5 dB
Output power (Down/Up):
5.8 dBm / 3.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
72 / 21
Solved!
Go to Solution.

Line state:
Connected
Connection time:
0 days, 00:02:05
Downstream:
128 Kbps
Upstream:
64 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
31.8 dB / 31.0 dB
Line attenuation (Down/Up):
32.1 dB / 17.5 dB
Output power (Down/Up):
4.7 dBm / 3.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
80 / 24
This is the ADSL configuration connected through the test socket

I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from A

I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from Adobe and Windows. I have a new pc with window 8.1.

It could be a coincidence, but I rebooted the machine and (knock on wood) PSE13 seems to be working ok.

I have a Presario SR5450F. Recently, it is very slow to boot up. It hangs up on the Compaq screen

I have a Presario SR5450F. Recently, it is very slow to boot up. It hangs up on the Compaq screen (Setup, Boot Menu, System Recovery, Diagnostics). It hangs up on that screen for at least 10 minutes, which is unacceptable. It just started doing this. Can someone please help me? Thanks.
This question was solved.
View Solution.

You're welcome goldcanyon1
Glad I could help. Thanks for sharing your problem and what device was causing it for you. Sometimes having too many USB devices can cause problems. Your camera might work if only the mouse and keyboard are connected. It is worth a try if you need to get photos from it. I have seen even on my custom built PC occasional "odd" issues that can arise from having a variety of different USB devices connected.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

VERY slow BT Broadband recently

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