Very slow connection - cannot verify my speed?

I am experiencing extremely slow connection speeds at the moment - to the point of frustration and despair. I have BT infinity - unlimited and have tried all of the basic tests (turn off/ on etc.) I have just tried to perform a speed test for my area (which has been done in the past with no problems?). I am getting the message - you must have flash installed to continue this test - please install and try again. I am running the latest variation of flash (and have tried using the download link to adobe to update) but when I try again I get the same message? I am using an imac - running OS10.6.8
In the last few months there was a problem in my area that caused everything to slowdown - but this resolved itself - and I was able to check all speeds were opperating ok.
It is now so slow that it is unworkable?
Any suggestions would be greatly appreciated

1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ41266647
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 21/05/14
4. Board version:
BT Hub 5A
5. WAN:
PPP Connected
6. Data sent/received:
0.9 MB / 5.3 MB
7. Broadband username:
[email protected]
8. BT Wi-fi:
Yes
9. 2.4 GHz Wireless network/SSID:
BTHub5-X7Z5
10. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:
WPA2
12. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)

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Hi
Does anyone else have these issues? And BT, please read all of this message...
Firstly, none of my queries have been answered or dealt with by BT, secondly, I have done the suggested ‘steps’ to resolve my issue over 30 times. When my upload speed is faster than my download speed, then something is wrong when my current connection is: Download: 224 kbps/Upload: 448 kbps…
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OK, it’s like this… I ordered BT in April 2012 and your website stated that Infinity would be available for me in August of 2012, either way, 12 months later I’m still waiting. As a point of interest, you have changed your Infinity statement recently to state “Fibre optic broadband is estimated to be in your area between March 2013 and June 2013. Please note that these dates have been provided by our supplier and are estimates. Dates may be subject to change due to factors outside our control such as; delays agreeing cabinet locations with your local council or unforeseen issues encountered during the construction of your street cabinet.” Is this because too many people are complaining that you have miss-sold your services? A quick forum search online says yes! I have attached screenshots from the old message that I saw when ordering.
New Message:
Old Message:
So, after I placed my order in April 2013, A BT Engineer comes to my home, puts in a new line. I connect to said new line via the Ethernet cable provided in the box for my new BT Hub. Now with all connection issues, I have swapped out the cable for others and always reverting back to the provided cable by BT when I still get the same rubbish results. My computer has been formatted 4 times, the last was to do a clean installation to Windows 8. No matter what OS I have installed, I still get really terrible speeds. For my area, it states I should get an estimated and whopping “2Mb-6Mb” download speed range. My copnnection has dropped, slowed to a crawl and even disconnected me for hours, this is every week since the line has been installed.
I have worked in the IT industry as a network engineer and I’m tired of BT’s argument that the fault is my own and that you shirk the responsibility when it’s you’re equipment and your installation that I’m using. SO, How can it be the wiring in the house when I connect to a wall socked that you installed (and is literally 46 inches away) and a hub that you sent to me? Now, I have so much noise on my line that at times I cannot hear people who call me. If I answer the phone or make a phone call, my internet connection just drops and I get the, oh so familiar, orange flashing light on my BT Home Hub. I have had many noise margin resets.
I have spoken to over 30 representatives, at least 10 of them reading from notes and scripts and most did not read my call or problem history, including the last response from a tech guy. Yes I have changed my ADSL Filters, both that came with the HUB and 2 different ones that I went out and bought (at my own cost). I took of the face plate on my wall socked and I am using the test/master connection. I have changed all the cables and swapped them back. I have done everything possible and yet my problem remains.
After I complain and someone checks my line, I get a steady connection (Download) at around 4.125 kbps for about 4 days, then the problem comes back again, so this tells me that it is not my home wiring or equipment, but the steady connection from the pole to either the street cabinet or the datacentre/exchange.
All I want is a stable internet connection, if I can’t have infinity yet, so be it, but I want a stable connection. Is that too much to ask?
On contacting BT they advised me to do the following (Again)
BT Stated: That they've checked my line today and the results would suggest that there should be no problem with my broadband performance Well of couse it's working now because they did a noise margin reset and 4 days later, back to snail pace (this happens every time they do a niose reset). I AM syncing at the exchange and have a stable line connection. The latest speed test results show a downstream sync rate of around 4.2mbps, which is within the accepted range for your line. If your broadband is performing as poorly as you've explained, it may be because of a slow throughput problem within the property.
Then they suggested I do try the following (also again):
It is very important that you please try the following steps and monitor for 48 hours, even if you have already done some of them:
Please try your broadband hub and adsl filter directly into your internal test socket of your main telephone socket (remove the bottom plate of your socket by undoing the 2 screws). If your socker doesn`t split in two, then please unplug all equipment from all extension sockets and try your hub and filter and ethernet cable direct to the master socket front plate.
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They also appreciate my co-operation in doing the above tests and if my broadband is still performing poorly after completing the above (again which I have done over 30 times), then I will need to send a broadband engineer to your property, but this visit should then be free of charge, as you would`ve eliminated all your own internal equipment and wiring from being a possible cause of the fault, so please email back to us if you require a broadband engineering visit.
My previous problem was this:
I woke up this morning and after an hour trying to get connected, I received an email from my boss telling me that he has to let me go because I can’t submit my work on time. This is all due to crappy slow speeds and drop-outs from BT. So thanks for that. Saying I am now very angry is a pure understatement!
I am now going to write to Ofcom and your head office and I will now change providers. You miss sold me with the hope of getting Infinity and a year later, I’m still waiting. Less than 1mbps for daily internet is pathetic. I work from home and as a Visual Effects artist I download and upload massive files and I have struggled. There’s no point getting a business line because my speeds will still be the same.
Also, I was informed by one of your representatives that I didn’t need to pay the reconnection fee and a late fee that I occurred last month because it took YOU 5 days to switch me back on after I paid my bill in full (and each of the 6 reps I spoke too couldn’t understand why my services was not restored). I was also informed in my last email from BT that you have no record of this and I still have to pay, well I’m very insulted and I’m sorry, it’s what I was told so I will not be paying it.
The service I have received has been terrible. Your support people don’t really help me and I get canned answers and brush offs and crappy excuses that would fool most people. The line and connection speed is not worth the money I pay for it each month.
Its 2013 and BT still doesn’t have super fast broadband for everyone. At the moment, it would be faster to send an email printed out and strapped to a pidgin and please spare me your excuses about planning permission and estimated dates (which you keep changing each month. Why can’t you just say you don’t know when Infinity will be available instead of getting people like myself to sign up with the home that it will be available shortly). You simply do not care about your customers. My neighbours all have the same issues, so I know it’s not just tied to me. The last lady I spoke too told me that the fault was on my end. Well my Phone and Hub are connected directly into the box that YOUR engineer installed for me and you have the nerve to tell me that I have to pay for an engineer to come out? Not a chance, especially now that I have no job thanks to your poor internet and support.
So I have now had enough.
M Knight.
Michael Knight

Hi Conrad.
Thanks for the message. I've had BT looking into line problems for a year now, and they want ME to may for an engineer to come out (untill my last complaint where they stated that one will come out for free, but I'm still awaiting a reply from BT about that).
As for being stuck with the connection, well I'll fight BT in court because I am not getting my monies worth and at £26 a month and a download speed of 224kbps is terrible. I don't really want to have to change providers because it's a hassle, but I feel I have no choice. Virgin is in my area with 100mbps, so why am I putting up with such dire connection speeds. If I wait till December, I can cancel, but mhy should I have to wait when I am not getting a good service?
I feel your pain with dates being pushed back, dangling a carrot infront of a donkey if you ask me.
Thanks.
Mike.
Michael Knight

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Report generated December 6, 2014 at 2:56:37 PM PST
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BANK 1/DIMM0
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User Login Items: ℹ️
SMARTReporter ApplicationHidden (/Applications/SMARTReporter/SMARTReporter.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.1 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Support]
OVSHelper: Version: 1.1 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 2.2 [Support]
LogMeIn: Version: 1.0.298 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
GarminGpsControl: Version: 2.9.2.0 Release [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Yahoo! Installer 3: Version: 1.0.128 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx: Version: 1.0 [Support]
Safari Extensions: ℹ️
Translate
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Folding@home [Support]
Growl [Support]
Java [Support]
Kensington MouseWorks [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Oz: Disk size: 999.35 GB Disk used: 171.76 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 57
Oldest backup: 2014-05-05 03:43:59 +0000
Last backup: 2014-12-06 22:48:42 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 171.76 GB X 3)
Top Processes by CPU: ℹ️
      4% WindowServer
      2% SystemUIServer
      1% iStatMenusDaemon
      0% fontd
      0% powerd
Top Processes by Memory: ℹ️
271 MB mds_stores
206 MB com.apple.WebKit.WebContent
193 MB Safari
168 MB softwareupdated
168 MB SystemUIServer
Virtual Memory Information: ℹ️
5.35 GB Free RAM
4.87 GB Active RAM
1.56 GB Inactive RAM
1.10 GB Wired RAM
46.17 GB Page-ins
66 KB Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 09:41:20 AM NETserver_2014-12-06-094120_OZ-2.crash
Dec 4, 2014, 08:07:59 PM Self test - passed

Try the basics first:
   Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.
====================
but i will then be without it for weeks which i cannot afford to miss at the minute,
If it does come down that, CALL AppleCare and request a replacement until yours is repaired.

Very slow connection - cannot verify my speed?

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