Very slow connection speed (broadband)

i have done a download speed test and i am only getting between .25mbs and .5 mbs ,according to the bt website test using my phone number it said i should be getting 3mbs. why is there a big difference.
cheers

BT throttles your connection based on what it calls your "IP PROFILE". This is a man-made term for the level of service you can expect from the company.
In simplistic terms, lets pretend they were providing electricity to your house. The Minister of Electricity who is part of the government says to them you have to provide 240 volts.
They say OK, we will do this as long as the customer can take 240v. If we find out that they can only take 8v, then we will only supply them 8v. . . is that OK minister? The minister thinks and says, well if the consumer only has 8v power lines then that is an exception and yes of course you can.
So the supplier looks at their "AGEING COPPER TECHNOLOGY" and employs someone to create a computer program that monitors what electricity it think is sent to the customer.
The customer not knowing about electricity decides the company should know what is best for them and waits patiently.
Next day, the customer turns on a 240v light bulb in their house and only a glimmer occurs. A glimmer that Hubble (the space telescope which see's stars 4billion light years away) has difficulty detecting just 4cm away.
The consumer complains. . . why isn't my light bright?
The company says, we value you as a customer and based on your usage and connection details rate your property only to accept 2V. The government says this is ok. . . here is the white paper on providing a satisfactory level of service and it clearly states we have met our obligation. So can we have our £57 per month off you otherwise we'll be forced to take you to court and sell your house and potentially throw you in jail.
Sounds familiar?
Owlie

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Help : very slow connection speed with AEBS and iMac

I connect to the internet using my newly purchased AEBS. I have a MacBook and an 24" iMac ( purchased in Nov 2007). My iMac showed very slow connecting speed of <1 MB/s download; with my MacBook placed just 1 foot from my iMac, the MacBook showed an amazing download speed of 20MB/s. If i connect the iMac to the AEBS using ethernet cable, it can get a very high speed.
So, where is the problem??
I am new to wireless, please help. I use iMac more than my MacBook at home.
Actually, i did not touch the any of the advance setting of the AEBS.

You know, I am experiencing the same problem. My wife's PC and iPhone are blazing fast, but my MacBook is accessing the internet at about dial-up speeds. Very frustrating and I haven't yet found the culprit.
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Mavericks install incomplete. No Apple installers on HD. Will I be able to upgrade to Yosemite and will it fix all that didn't install with Mavericks upgrade? Very slow connection speeds 30 hrs to download Mavericks. Tried re-install; no help/

Ever since upgrade to Mavericks I have been having problems which are too numerous to mention. I finally found a program from a UCBerkley professor called Pacifier which indicated 4000+ of 400,000+ files and folders did not install. I was unable to go further to try to fix everything because Pacifier can't find ANY Apple installers on my HD. It recommended I download the Mavericks installer without reinstalling to continue; however, after having done so (very slow connection; takes 30 hours to download) and although the installer appears in apps while downloading it disappears and NO Apple installer packages can be found on my hard drive. I tried to download Yosemite once and it indicated my system wasn't eligible for the upgrade. Its' download time was similar to Mavericks; 28+ hours.
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Regardless of how many files and apps I remove my memory is being eaten up to the point I can hardly do anything at all. There are no civil words for how frustrated I am. Someone please help me.
Thanks,
JJ

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
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Very slow connection speed

Very slow internet speed past 10 days. Have completed 1) VIOS recommended optimizer; 2) speed check (3.1 down, time out on upload); 3) diagnostic check (never completes analyzing); 4) turning router and devices off/on. Any other suggestions appreciated. Thanks

PLEASE NOTE MY LOCATION.
MY FiOS SERVICE MEETS MY NEEDS
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45
Attachments:
FiOS Internet Speed Tests 1 5 2014.pdf ‏41 KB

WRT54G3G-ST very slow connection speeds

Hi,
I recently purchased a wrt54g3g-st router for mobile broadband and I have had some problems with the connection speeds. I have called linksys support but they were no help. I am using a PC-5740 broadband card which works perfectly fine in laptops by itself. When I am connected through the router its shows that I have 54.0 Mps speed but the pages load about as slow as dial-up speeds
Thanks for any help you can give me on this problem

if loading the pages is the only problem then try adjusting the mtu settings on the router ui to 1392 ....

Very slow connection speed, after phone line probl...

My catalogue of problems starts about a month ago. The phone line developed heavy interference and my Broadband connection kept dropping. This was diagnosed as being a fault with my HH 1.5. BT duly sent me a replacement HH3 which arrived about 3 days later. I installed the new hub, changed all the wiring and the filters for the new kit that came with the hub only to discover that the interference on the phone line was now even worse. It was so bad that at times you could not even hear what was being said on the other end of the phone, so an engineer visit was arranged.
A week later a BT engineer came and checked the line, sure enough there was a second problem and all the wiring from my house to the nearest telephone pole had to be replaced.
These problems had had a catastrophic effect on my connection speed and profile (I was getting about 500 kbps both up and down stream), so I dutifully reset the hub after the engineer had finished and waited for the line to stabilise.
14 days later and the upload speed had doubled, but the download speed is still unchanged at 570 kbps, about half the current upload speed. The line was a bit temperamental for the first few days but I have been able to maintain a solid connection for the last 4 days, current stats are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 04:42:16
Downstream:
574.3 Kbps
Upstream:
1.184 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.6 dB / 12.8 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
279 / 615
CRC Events (Down/Up):
0 / 94
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 156
Error Seconds (Local/Remote):
0 / 42
There is only one active socket in the house, and the hub has been running from the test socket for the last week.
Solved!
Go to Solution.

The Hub is connected to the test socket. Disconnecting the ADSL feed to the hub has had no real effect (The upload speed increased marginaly but still no change to the download speed). Reran speedtest too, the new stats are:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.44 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:29
Downstream:
574.3 Kbps
Upstream:
1.2 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.9 dB
Line attenuation (Down/Up):
19.5 dB / 12.7 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
6 / 63

WRT54G Very Slow connection speeds away from the router

I have installed my router in the living room. The connection speed is perfect in the living and dinning area , as we move away from the router to the inner rooms (bedrooms) the signal strength remains fine (very good) but slowly the internet speed drops untill it stops. The signal strenght still shows as very good. Doing a "repair" - switch off and "switch on" - on the laptops wirelss adapter brings back the connection speed for a while before it falls off again.
Any suggestions for this prob please!!!

Make sure that the firmware on the router is up to date. If not then download the Firmware from the Linksys web site. Connect the computer to the router with the Ethernet cable. Open the setup page of the router. Got o Administration tab and click on firmware upgrade sub tab. Upgrade the latest firmware on the router.
After upgrading the firmware, it is recommended that you should reset the router and reconfigure the router.

Slow Connecting to Broadband

Hello There,
I have a homehub v2. For 2 years no problem always connected wirelessly, home hub situated next to computer.
For the past week very slow connecting to Broadband sometimes won't connect at all until with a bit of fiddling it does
I have for 5 days connected by ethernet cable but still no difference, once connected speed seems fine.
All the lights on hub are blue the hub is left on 24/7
The hub is in a extension socket installed by BT(not recently) with a filter. I have rebooted the hub, turned off at mains etc,
Can anyone advise me further Thanks Patty-L
Solved!
Go to Solution.

Hi Patty
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow connection - cannot verify my speed?

I am experiencing extremely slow connection speeds at the moment - to the point of frustration and despair. I have BT infinity - unlimited and have tried all of the basic tests (turn off/ on etc.) I have just tried to perform a speed test for my area (which has been done in the past with no problems?). I am getting the message - you must have flash installed to continue this test - please install and try again. I am running the latest variation of flash (and have tried using the download link to adobe to update) but when I try again I get the same message? I am using an imac - running OS10.6.8
In the last few months there was a problem in my area that caused everything to slowdown - but this resolved itself - and I was able to check all speeds were opperating ok.
It is now so slow that it is unworkable?
Any suggestions would be greatly appreciated

1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ41266647
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 21/05/14
4. Board version:
BT Hub 5A
5. WAN:
PPP Connected
6. Data sent/received:
0.9 MB / 5.3 MB
7. Broadband username:
[email protected]
8. BT Wi-fi:
Yes
9. 2.4 GHz Wireless network/SSID:
BTHub5-X7Z5
10. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:
WPA2
12. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)

Very slow connection after phone line repair

I had my phone line repaired yesterday with new cabling and new BT box for phone and computer.My phone is fine, but the hub for my broadband does not appear to be ok. the phone symbol on the hub did not light up at all this morning, and after restarting the hub and going back to default settings it is now glowing orange only. It was ok yesterday after being fixed. Very slow connection now. Should i keep everything on to see if it will right itself, or re-start yet again?
I have been looking on BT's options for fixing but can't seem to find anything. the connections in my area are fine so it can't be an outside fault

Which home hub do you have? Did you recently re-contract or change your package, as that will affect your hub phone.
As for the speed issue, it should get better if you leave it alone.
See Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow Connection speed at all times, with regular d...

I would really appreciate any advice you have to offer! (P.s Connection time is so low because I recently connected the router to the test socket to see if there was a problem with my internal wiring)
I've been experiencing a slow connection speed (even though the router is connected to the master socket) much slower than with my previous provider and a very intermittent service. The broadband connection seems to drop out every time the landline is in use and when using the landline you can hear a lot of static/crackling in the background.
Connection Information
Line state:
Connected
Connection time:
0 days, 01:32:51
Downstream:
1.12 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.4 dB / 8.6 dB
Line attenuation (Down/Up):
29.6 dB / 14.8 dB
Output power (Down/Up):
19.4 dBm / 9.9 dBm
FEC Events (Down/Up):
1412 / 0
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 131
Error Seconds (Local/Remote):
12 / 15
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
937 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 937 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1146 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1010 Kbps
I would really appreciate any help and advice! (P.s the connection time is so low because I tried to connect the router to the test socket to check if the fault was with the wiring. The router is normally on 24/7 and these problems still occur)
Solved!
Go to Solution.

Hi and welcome to the forum.
Have you tried another known working telephone into that test socket without an ADSL fiter.
If you have done all that you will need to report to your comms provider, if its BT Retail you will need to call them on 0800 800 151 or 0330 123 4151 from a mobile phone.
They will mention about charges but as long as you have done as suggested and you have not damaged any of the incoming wiring there "should" be no charge. when you phone do NOT mention broadband once any noise on your line is solved then your broadband will improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very Slow Download Speed

Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
Any help much appreciated!
-Ollie
Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
therefore your downloads are progressing at about 64% of maximum. That sounds about right - you won't get maximum throughput for every download - it will vary based on server location, network load and more.

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Very slow connection with Mifi 4510L??

I'm hoping someone here can give some guidance. I am having very slow connection with the 4510L we just got. Via test on speedtest.net I'm seeing download speed of .17 MBPS at times it was so slow the test was not completing. I normally have 1 or 2 bars on the mifi unit and have seen up to 3 at times. I drove into town and see the same range (1 to 3 bars). I have yet to see the 4G light come on except for prior to activation (would light solid green at times) since activating I have only seen the violet light for 3G.
Verizon advertises full service both around our city (Richmond, VA) and at my more remote location in Hanover. I have been through the recommended resets and nothing seems to improve the connection speed. Could the unit itself be defective? Also, I've noticed when I go to a location website it thinks I am in Pennsylvania when I am in Virginia. Could the Mifi be trying to connect to a signal in that location for some reason (was refurbished device)
Thanks for any help you can offer,
Brian

I was having problems but upgrading to 2.28 seems to have helped me in addition to a few other changes I made based on this review of the 4510L
http://www.anandtech.com/show/4500/novatel-wireless-mifi-4510l-review-the-best-4g-lte-wifi-hotspot/4
1) "selecting WPA2 Personal/PSK (AES)"
2) "manually selecting a channel (instead of Auto) fixes almost all the instability problems"
(I'm not sure if it actually worked as the diagnostics always shows channel 0 no matter what I picked. I did try a couple before one - or the myriad of other things I tried - seemed to make a difference - at least for now - fingers crossed)
3) "allowing for one to select between each network mode manually, so you can force 4G LTE, EVDO, 1xRTT, or all of the above. This is incredibly useful if you’re right at the cutoff for 4G LTE SINR" (that's WWAN Preferred Mode LTE only for me)
4) I also changed my 802.11 Mode to just one mode that works on both computers at my house
5) I am also careful to turn it off when I am done with it and take it off the charger for the night as well.
It is my only internet service due to my semiremote location (no cable etc) and when I first got it as a replacement for my dependable 2200 I was about to pull all my hair out. I was "forced" into it because due to antenna issues on a local tower that supplies my 3G signal my 2200 wasn't even able to load my gmail account. Verizon very helpful on that - call us if its still an issue in a "few weeks"! However, when I inquired about the antenna's effect on a 4G signal, an intelligent tech was able to tell me that it was not the tower I would be getting a 4G signal off of - odd but I didn't question that possibility.
It runs very very warm but I suspect having it on the charger and using it almost all day is part of that. At first I was wondering if heat was part of the problem - going so far as to have it sitting on an ice pack to test that theory. Of course then I had to wonder if maybe I was freezing it -lol. I am careful to turn it off when I am done with it and take it off the charger for the night as well.
I've been on it most of the day and it seems to be behaving well - so fingers crossed

Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
Thank you.

Very slow connection speed (broadband)

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