Very slow download for movie rental

Last nite (Valentine's!) my honey and I decided to watch our first movie with AppleTV. We chose the HD version of Ratatouille. I expected it to be about 10-20 minutes before we could start watching the movie (as the rest of it would download while we watched). Zzz..... After an hour only 6% had downloaded. What a disappointment! We cancelled our plans and watched boring TV instead. I know we have 30 days to watch the movie, but...
So my question is: "Why so slow?"
-- Slow or overloaded Apple servers?
-- Time Warner cable is throttling my download speed (normally I get 3 Mbps)?
-- My Airport Extreme (n-series) setup is choking?
Any thoughts, gang?

Similar problem experienced last night (Feb 15 8pm ~ish) downloading a HD rental. I thought HD playback was supposed to take about 30 seconds from purchase while SD should be almost instantaneous. I have an 802.11G network and my download speed tests around 2MbPS. It took the movie about 20-25 minutes to download 4% of the movie at which time playback was enabled.
That's a lot faster than running out to Blockbusters but vexing nonetheless.
I assume the bottleneck is on the Apple video content servers, let's hope it improves otherwise it's back to Comcast OnDemand with it's instant playback yet crappy UI and playback control ( << || > >> ).

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HT1498 Slow Download of Movie Rental

We downloaded a movie Rental but it took 3 hours to download. We started at 8:30pm and it was finished at about 11:30pm. Our WIfi Signal strength is 5 Bars. We use Time Warner Cable for internet Connection.
1 Day later I tested the download and upload speeds at 10:30 pm. Our download speed was 492kbps.! I think I found the problem. Other thaan changing Carriers and our times to download a movie rental, are there other actions we can take to improve our speeds?

Fernando, I look forward to reading someone's answer ( who's smarter than me) to your movie download dilemma.
My download issue was caused by Time Warner's daily (3:00AM) updates to their componets. Occasionally, (1 in 500 according to one of thier technicians) a cable/internet modem is "disturbed" by this update.
So even though we were paying for 40 mgps download speeds with our internet service we were getting 484 kbps download speeds for weeks. Time Warner does not test thier equipment's speeds nightly, even though, I believe it is technically possible and practical with their existing equipment ( obviously a software change would be necessary).
By "resetting" the modem (ie. unplugging it from it's power source for 10 seconds) the "problem" was resolved.
I used Speedtest.net to "ping" Time Warner's server and then called (ie. Calmly but obviously furious) Time Warner with the results!
The moral of my story is: test the speed of your internet connection and contact your ISP to get the results for which you are paying! If my story helps you, go get 'em...and get a discount!
I look forward to reading about the underlying cause of your movie download speeds.

Sep 2nd 3rd very slow downloads for V6.1 update 1/10th normal speed

I have been trying to do a direct update to Forefox 6.1 and also trying a full dowmload of it. I normally get 300KB/sec but on 1st to 3rd Sep it was coming at 3KB/sec suggesting up to 2hrs to do it. I have cable Broadband and normally get 300KB/sec and up to 1MB/sec. Is there a problem with your server or the link to Australia? Other downloads OK.

I'm not getting errors, but I am getting unacceptable download times that have worsened since January 2011. I tend to think that Apple's content servers for iTunes are overwhelmed, but there is no excuse for having to wait an hour for a movie rental on my AppleTV, or 45 minutes for a music download to my Mac. It's just not acceptable; these files are not particularly large, and my cable connection is otherwise fast.
As for the hopes of improved download times once the farm goes live, I wouldn't count on it: any increase we (as end users) may experience will evaporate as the number of new users exponentially increases. Then it's back to dialup-like download times.
Steve-o needs to get his act together and get the situation corrected.

I can't find download for movie rentals, says downloaded but I won't play.

Need help fixing this issue.

No, in the Video app there is no download option. You download a movie from iTunes, where it should appear in the Video app and you watch it from there.
This link may help you: http://www.apple.com/support/itunes/library/

Very slow download of movies/tv shows

I have purchased a tv show ( 708 mb ).
The donwload time itunes is giving me is 9 hours.
I have a very fast internet connection ( I can download 1.8 Gb movies in 10 min or so ) and everything is working fine.
Is there a way I can fix this or is this normal for itunes downloads.
I would greatly appreciate any help.
Thank you very much in advance

''re: I emptied the inbox without much improvement. ''
did you compact the Inbox folder?
You do not mention what anti-virus product you are using and whether you are scanning incoming mail?
Did you stop scanning of incoming mail?
Confirm: Is this a POP or IMAP mail account ?
If you want to Reply to a received mail:
Select the message to read, then click on 'Reply' to open new Write message with email included. You do not need to 'select all' if you have set up settings to include.
If you only want to reply to a section of a received mail:
highlight the section in the email and then click on 'Reply'.
Only that selected section will appear in the new Write message.
If the message is not auto included:
check your Account Settings:
* Tools > Account Settings > Composition & addressing for mail account
* Select: 'Automatically quote the original message when replying.'
* select: 'Start my reply above the quote' or other options
* make other selections if required regarding sugnatures.
* Click on OK to save changes.
If you want to 'Forward' messages, you have the option to forward as an attachment or inline (in the emails).
* Tools > Options > Composition > General tab

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

My computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

my computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

I get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

i get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

No magical keystroke remedy. The causes for this can be complicated.
http://www.thexlab.com/faqs/sbbod.html
Also check the health of the drive with the free demo of SMART Utiltiy.
http://www.volitans-software.com/smart_utility.php
Only happening while on the Internet or all over the place? What's your Internet speed?
http://www.speedtest.net/

Why does it take so long to download a movie rental from I tunes. I want to then transfer to my Ipad

Why does it take so long to download a movie rental from itunes. I am doing this to transfer to ipad.This is a question.

I have noticed this here on several machines in our office, all running Leopard.
I just did a test and subscribed to the same 16.8MB podcast on a machine running 10.4.11 and another running 10.5.8.
The Tiger raced straight through and downloaded at a constant rate, taking about 15 seconds.
The Leopard raced until 1.2MB downloaded and then slowed to a crawl, going up 0.1MB every 10 or 15 seconds.
Very strange. I've noticed the Leopards were having similar problems doing downloads through the Software Update utility.
I compared downloading an update from Support Downloads in Safari and there is no problem.
So (for me) this issue is applying to Leopard rather than Tiger, and only to downloads via SU and ITunes, not regular http downloads through a browser.

TS1539 How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

Yeah this "fix" is bunk. The movie is downloading just fine, but the extra features is the one giving me this error code. It is NOT my firewall. If it was, then both files wouldn't download. Plus, I already have the firewall "issue" tacked down and fixed. Have had it fixed for months now. No, this is due to the "new" itunes version 11 software. The only conclusion to fix this issue is UPgrading from 11 back to 10.7 which is what I am going to do. This is completely ridiculous! Come on, Apple, get itunes working once and for all, and fire the people responsible for itunes 11, just like you did to the guy who was responsible for apple maps. Thankfully Google came back to the rescue with google maps app.

Very Slow Download Speed

Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
Any help much appreciated!
-Ollie
Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
therefore your downloads are progressing at about 64% of maximum. That sounds about right - you won't get maximum throughput for every download - it will vary based on server location, network load and more.

Very slow download speed! help

My download speed has been very slow tonight for some reason. I should be getting near 20mb mark but only get just over a meg dunno why.
DEFORE
http://speedtest.net/result/1912333461.png
NOW
http://www.speedtest.net/result/1930302659.png
Here is my router settings
Line state:
Connected
Connection time:
0 days, 00:23:07
Downstream:
22.04 Mbps
Upstream:
1.247 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.0 dB / 7.4 dB
Line attenuation (Down/Up):
7.4 dB / 5.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
5 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Hi just been on my excharge on one of the link and its got a ?- broadband what does that mean?
- 0845 Dial
- "Connect" Dial
- Broadband
- Internet Connectivity
- Email
- Web Space & FTP
- USENET
- Services
- Portal
- Other
- CGI Services
- Broadband Phone
- Home Phone
- Network Capacity (ADSL/20CN)
- Network Capacity (ADSL2+/21CN)
RSS Feed
Email Updates

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
Thank you.

Very slow download for movie rental

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