VERY slow download, need help please!

Question

Hello there, we recently moved house and have just had our internet and broadband activated, probobly 2-4 weeks ago, today i was downloading an update of my Xbox for a game, now bearing in mind i am directly connected through a wire to the homehub (BT HomeHub 3), it is a 2.07gb update, the first 75% went rather quickly(2-3 hours) i recently got home to find it was on 77%, this was an hour later, and 2 hours have passed now and it has only just reached 78%, which of my calculations are correct is less than 0.3KBS, which would put the completeion time around next week, i have tried unplugging the cable and restarting the HomeHub and nothing has worked(also whenever i do this the download skips back to 44% and spend 20 minutes befor jumping to 56% and then 40 mins befor going back to 78%. If anyone could help me i would be most gracious.
Jacob

Answer 1

welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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