Very slow downloads and frequent timeouts

Hi,
I've been using the iTunes store with no problems, until about 2 weeks ago. Usual download time for a tv episode is around 40 mins, but now its varies from 80 - 120 hours per episode, that is if it does not time out.
I've been searching around the forums and found something quite interesting under "Using iTunes for windows". A user from japan said that he was getting the same problem, but he used Anonymizer SSL to bypass his ISP and connected straight to the Anonymizer servers in the USA. This, he said, made his download times normal again. The thing is, Anonymizer SSL is only for Windows.
His theory was that iTunes was blocking all foreign IP addresses, so as to prevent their servers from congestion from users outside USA. By using Anonymizer SSL, his IP address was invincible from the iTunes servers, thus allowing him to download at normal speed. Has anyone heard about this yet? I'd like to know if there are any users outside USA who are currently having problems with the US ITunes store. Then, we might be able to really see what's going on.
I'd really appreciate it if someone could lend a hand and shed some light on this problem. I've got hundreds of dollars worth of movies and music that are still waiting to be downloaded.
Thanks in Advance.
Ben
P/S: Anyone know of an Anonymizer software for macs? Cheers!

If you go further down in the discussion forum you will see that there are a few of us who are experiencing the same problem. I live in Greece, and although I have proceeded with all the suggested steps, more times than not in the past week, I cannot connect to the ITS
Apple has not given me any useful tips.
I really cannot understand this

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I get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

i get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

No magical keystroke remedy. The causes for this can be complicated.
http://www.thexlab.com/faqs/sbbod.html
Also check the health of the drive with the free demo of SMART Utiltiy.
http://www.volitans-software.com/smart_utility.php
Only happening while on the Internet or all over the place? What's your Internet speed?
http://www.speedtest.net/

Very slow broadband and frequent disconnects

Hi
I have been a new BT customer since April 2013 after moving to rural Scotland. They gave estimated speeds as 8Mb download and 2Mb upload which I was happy with considering location. For about 3 months those were the speeds we were getting until a phone fault which was traced to a loose copper wire at the exchange.
An engineer was sent, the fault repaired and things returned to normal for around 2 weeks until the router disconnected and since then despite untold hours on the phone to BT support, 3 routers and 2 engineers later, the issue remains unresolved. I'm at my wits end now and hope someone on here can help. We do have an Openreach engineer in the village but he takes cables out and doesn't have access to all the test equipment.
Here are my router stats:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 07:59:12
Downstream: 4.063 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 8.5 dB / 17.0 dB
Line attenuation (Down/Up): 10.1 dB / 3.5 dB
Output power (Down/Up): 13.9 dBm / 12.3 dBm
FEC Events (Down/Up): 59064 / 0
CRC Events (Down/Up): 1 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 1 / 0
Btw, that download speed has been 8Mb all the time we've had the router installed but from yesterday which was really bad for disconnects (and you can see it has been off again in the night) it's now suddenly 4Mb.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow speed and frequent disconnection

I have been using BT broadband since 6/09/13 and my speed has been below par so far. I have only received 3mbit/s or less when my line is capable of 8mbit/s. Along with this, I disconnect frequently for seemingly no reason. When I contacted bt support, they assured me that the disconnections was the exchange testing out my connection during the 10 day training period, but even after that the issues persist.
From checking the homehub's event log, I found that this message was being given when the connection dropped: "20:55:08, 20 Sep.(404656.240000) PPP LCP Send Termination Request [User request]"
Does anybody know what this means?

I've been connected to the test socket for a couple of weeks, and I've found that it makes no difference.
I've noticed the downstream noise margin has been very high: "DSL noise margin: 5.90 dB upstream, 17.40 dB downstream". I think this is what BT has set for my line, from my previous ISPs I had a 6db noise margin and my line was fine.
1. Best Effort Test:
Download Speed : 0.82 Mbps
2. Upstream Test:
Upload Speed : 0.76 Mbps
However the speed tester was unable to find my ip profile.
Here's the stats from the homehub:
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 07/09/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 01:25:08
6. Bandwidth:
1047 / 2269
7. Data sent/received:
49.5 MB / 979.2 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-H5XN
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-H5XN
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Interleaved

What is wrong with the app store and how long before its fixed, im downloading atna very slow pash and i have a 10mb uncontested line.

What is wrong with the app store and how long before its fixed, im downloading atna very slow pash and i have a 10mb uncontested line.

Sorry, its on both my iphone 4s (2 iphones) and ipad2 that the app store is slow, I have done all the above and still when i download a 1 mb app it take about a half a hour just to download and previously it wasn't even a second. When browsing the web the devices are fast and internet speed is good, but when going in to app store it takes long to load and show me the new app, updates, featured app ect. We watch movie online and the streaming is brilliant. Even on my windows pc the app store is slow and sometimes says that i store could not be opened, i have also tried on my buddies wifi and there it does exactly the same which makes me think that its on apples side, but why do you not have any problems?

Very Slow Downloads & Timeouts.......Interesting Info!

Hi,
Like many other users have posted I have been having problems with very slow downloads in the last few days and connection problems to the itunes store where the rest of the internet was fine.
After trying disabling firewalls, upgrading to IE7 etc. etc. I tried using Anonymizer SSL to bypass my ISP and any country restrictions and create a direct pipe from my PC to the anonymizer servers in the USA. I should add I am in Japan by the way and access the US store but have had no problems up until a few days ago.
Low and behold my download speed is back.
I am awaiting a response from the ISP whether they have changed anything but I think it unlikely.
So this leaves the following options for myself and other users:
1) The ISP is capping traffic to itunes. Other American sites are unaffected so it is not a country specific problem.
2) iTunes itself is denying a suitable level of service to users accessing the american store outside of the US based on IP address!
These are the only two options I can think of right now. I believe number 1 is unlikely knowing my ISP but I will add to the post if that proves to be correct.
If anyone has any more technical ideas why a normal ISP connection would be slow wheras a SSL tunnel direct to the states is faster I would be very interested to know and may help a lot of other people out who are outside the US and access the store.

Hi spike_japan,
Thanks for the info! However, I've been trying to find a software that does this for Mac comps, but i cant find one. Also, they only work when you want to surf the web anonymously.
Can you enlighten me on how you bypassed your isp to connect straight to the anonymizer servers in the USA? I'm also using the iTunes store and for the past 2 weeks, i've been getting really slow downloads. I've been downloading a tv episode for over a week one - not one season, one episode. It says 80 hours remaining. So please help me out.
I'm sure many peope are having this problem too. Thanks in advance.
Ben

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Very Slow Download Speed

Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
Any help much appreciated!
-Ollie
Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
therefore your downloads are progressing at about 64% of maximum. That sounds about right - you won't get maximum throughput for every download - it will vary based on server location, network load and more.

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
Thank you.

TS3795 very slow downloads.....

I'm getting very slow download speeds from my brand new iMac i7 27inch. where my pc is really fast on the same network. Makes no difference if I'm on wifi or ethernet... any advice?

If you're using Google DNS, Open DNS, or similar free DNS services, this may be what is affecting you. Try puting in a static DNS setting such as the following:
12.127.16.67
209.244.0.3 - 209.244.0.4
4.2.2.1 - 4.2.2.6
For Mac users (Lion):
System Preferences > Network
Now make sure your appropriate connection you are utilizing whether it be your WiFi, Ethernet or otherwise is highlighted and currently active, then click "Advanced..."
Click the DNS tab, and then click the "+" icon under DNS servers to add in one or more of the above static DNS IPv4 settings.
Click "OK" and make sure to hit "Apply".
Windows users:
Follow these instructions to add in static DNS IP settings:
http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings
My apologies, I don't have a Windows machine in front of my to walk you through the steps quickly.
Hope this helps everyone, it worked for me! Went from 80 KB/s to 5 MB/s
Please like this post if it fixed your issues!

E1200 router: very slow download speeds, ok uploady got

I recently set up a new E1200 router to replace my old one. We are having problems with very slow download speeds (often <0.10 Mbps) even while the upload speeds are OK (8-10 Mbps). Our previous download speed over wifi was 10-15 Mbps.
When I first set it up, the download speed was very poor on the initial computer. After fooling around, it was fine. I don't know what I did that made it speed up. However, my wife's computer has had very poor download speeds. After rebooting my computer, the download speed has also dropped bak to <0.10. I was able to stream Hulu on my Wii just fine an hour ago.
What could the problem be?

So we could have this isolated, check how much speed you’re getting straight to the modem so we’ll have some point of comparison that from your internet provider. If through the router, you have struggles with not getting an acceptable value for download speed especially if it only happens with the wireless connection, you can try these: change the wireless channel and the wireless security on the router. If on the router, you have the channel set to auto by default change it to (3,6,9,11), just have to play around with it. Moreover, for the wireless security, select WPA2 Personal. If that doesn’t make any difference, update the firmware of the router, reset and have it reconfigured.

Why i have very very slow downloading speed on wifi on iphone5

While on wifi I am experiencing very slow downloading speed on iPhone 5. My iPhone 5 is a brand new phone, I have to wait for hours to complete a running download of about 40mb or so. Please help me and tell me if there is any solution to that. On the same wifi network I have the new iPad and iPhone 4 and iPhone 4S, all are working perfectly getting perfect speed while downloading but I can't on iPhone 5.

What you did was fine. Leopard is a little different to 10.4.11, but:
Repairing permissions is an important part of regular maintenance, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

MacBook Pro: Very slow download

Hi, I'm experiencing very slow download speed with Macbook pro recently. Tried download the same file using a Window notebook worked fine. please help.
I was downloading a spreadsheet from Hotmail: Download speed on Mac: 700b/s; Download speed on Window Notebook: 2Mb/s.

That's insane.
Are you sure you don't mean 30Mbps?
Anyway, have you downloaded a test file hosted via ftp by your ISP?

Very slow downloads and frequent timeouts

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