Very slow infinity broadband

Hi there,
Firstly, I am advising a friend of mine as he is quite intimidated by computers, though I myself am no expert.
He has BT infinity broadband and has recently had a drop in speed to 0.29 mb/sec download, 0.69 mb/sec upload. Calling the helpline has only been an exercise in frustration. A tech visit found corrosion at the connections on the nearest telephone pole. Repairing this has cut down the background noise on the 'phone line but not improved the broadband speed.
I have tried a new filter (there is only one 'phone jack in the house), a new cable to the modem and connecting my own laptop directly to the hub with my own cat 5 cable. None of which has made any difference to the connection speed. The only thing I can see that is left is the hub itself but I have no way of testing this.
Calling the help desk only results in having to go through the same checks again and again.
My friend has become so frustrated he has now ordered infinity 2 in the hope that a new installation will solve his problems!
Is there something I have missed which is likely to help solve his problem?
Thanks in advance for any help you can give.

Tell him to cancel the Infinity 2 order. If there is an underlying fault with the line etc it will still be there with Infinity 2. All he will have is more expense for the same problem.
You say that the previous visit "cut down " the noise on the phone. There should be no noise at all. He probably still has a fault on the line and he should call BT and complain that the fault is still there.

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Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
200 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 200 Kbps
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Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
Upload Speed
895 Kbps
0 Kbps
1152 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 895 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1152 Kbps

check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Slow infinity broadband

I have had bt business infinity broadband for several weeks now. It has never been very fast but now it is even slower. My speedtest results vary from 2mb per sec to 6 mb per sec. I was hoping for nearer 20mb per sec or even the 76 mbps advertised! Any ideas what i can do to improve this?

You need to post in the Business forums, this one's for Residential.
http://business.forums.bt.com/t5/Broadband-and-internet/bd-p/Broadband
If you found this post helpful, please click on the star on the left
If not, I'll try again

Very Slow sky broadband unlimited

On the sky website it says we can expext speeds of up to 11mbps, but for my broadband (sky unlimited) the speed is very slow at 1.18mbps download speed 0.41 upload speed and 133ms pingWould upgrading to sky fibre solve the problem?

Urgent - VERY slow BT Broadband

Hello there,
I need your help
Over the past few weeks I've been getting very slow download speeds with BT Broadband Unlimited and was just wondering if someone could help! It is a big problem for me now as I am preparing for exams and need to watch some course tutorial videos posted by the uni. The speed is so slow that it gets impossible to watch any of those videos (or even Youtube videos for the matter) without constant buffering. Downloading large files has become a nightmare. (I currently get an horrendous 200kbps download rate when downloading large files. I used to get 2mbs when downloading those same files as of a few weeks ago).
The slow speed problem started a few weeks ago, but I never had time to investigate until now. My broadband was fast previously. A test done on speedtest.net a few months ago was showing a download speed of over 10-15Mbps (don't remember the exact figure). The test I just did indicates a download speed of only 1.68mbps with a terrible upload speed of 0.32mbps!
The guys at the BT call centre were unable to help! I didn't know what to do until I found this forum.
I ran a few tests by connecting my laptop directly to the hub (Home Hub 4) with an ethernet cable.
Here are the results I got:
BT Speed tester:
speed coming into house from Exchange: 1.94MB
Download speed 1.73
upload speed 0.33
Indicator says: "poor".
Test from speedtest.net:
ping 12ms
download speed 1.68mbps
upload speed 0.32mbps
ADSL Line settings:
Line state: Connected
Connection time: 7 days, 21:51:35
Downstream: 1.898 Mbps
Upstream: 379.9 Kbps
Home Hub 4 does not give access to the full settings. However, I was able to get the following additional data from the event log in "Advanced settings":
20:23:47, 20 Mar. ( 103.870000) ETHoA is up VPI: 0, VCI:35
20:23:45, 20 Mar. ( 102.410000) DSL noise margin: 6.00 dB upstream, 5.60 dB downstream
20:23:44, 20 Mar. ( 100.540000) DSL line rate: 379 Kbps upstream, 1944 Kbps downstream
There is no internal wire problem. I tested the connection from the test socket and got the same thing. So it is likely that the problem is coming from the Exchange itself (I live in London Bayswater).
Can anyone help?
Thank you very much
Alex

Hello imjolly,
Thanks for your message.
Even if I reconnect to the test socket, it seems I would not be able to provide you with the same 2 lines from the logs I posted above because the upstream/downstream data seems to be taken only once every 10 days by the Home Hub 4 (at least what is shown by the event log). I did all tests indicated in my post above yesterday and as you can see in that log, the last upstream/downstream data dates from March 20th.
Here are the results from the BT wholesale page:
Telephone Number 0207... on Exchange BAYSWATER is served by Cabinet 50
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.5
20
19.9
30-Apr-14
FTTC Range B (Impacted)
80
70.2
20
17.9
30-Apr-14
WBC ADSL 2+
Up to 12.5
8.5 to 16.5
Available
WBC ADSL 2+ Annex M
Up to 12.5
Up to 1
8.5 to 16.5
Available
ADSL Max
Up to 6.5
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
30-Apr-14
Fibre Multicast
30-Apr-14
Copper Multicast
Available
Does that help?
Thank you very much
Alex

VERY slow BT Broadband recently

Hey there,
Over the past few days ive been getting very slow download speeds and was just wondering if someone could help! My pc is clean from viruses etc, it has been working great up until a'few days ago so im assuming its something to do with the network.
Heres a speedtest:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6939 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 55.78:13.94:30.28 (SBE:NBEBE)
Now what i dont understand is that the connections seems stable, but its just extremely slow, below are the stats from my hub 2.0: Cheers for your help!
Connection Information
Line state
Connected
Connection time
0 days, 21:08:24
Downstream
6,939 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.7 dB / 11.2 dB
Line attenuation (Down/Up)
38.6 dB / 18.2 dB
Output power (Down/Up)
12.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30772 / 0
CRC Errors (Down/Up)
21937 / 0
HEC Errors (Down/Up)
228106 / 0
Error Seconds (Local/Remote)
22452 / 0
Solved!
Go to Solution.

Hmm, VP (Virtual Path) status is green so that wouldn't be causing any blocks or slowdowns. It may be down to contention but I doubt it. Is there any chance that you may have gone over your monthly allowance? If you are on option 3 and you do, you will be throttled to 1mbps. Judging by your throughput that isn't the case.
Contention is the only problem I can think of because you are not at 1mbps and your IP profile is sufficient for you to get nearly 20x what you got on the test. It may just be BT still migrating everyone over to the 21CN network. I'm sure it will clear up eventually.
Either way, it could be a problem down at the exchange or it could be the connection from the router to your computer.
Please could you try and do a speedtest here: http://www.speedtest.net/ out of peak times to see if it makes a difference and see if it isn't the contention or Java playing up?
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Very slow new broadband

Hi
I am a new customer to BT broadband and after setting up the HUB the first day or two it ran smooth. Now It is really slow and sometimes disconnects.
I have done the speed test and the results are below
Download Speed
24 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 24 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 780 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
2. Upstream Test: -provides background information.
Upload Speed
209 Kbps
0 Kbps 780 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 209 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 780 Kbps
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:41:29
Downstream 287 Kbps
Upstream 780 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 9.6 dB
Line attenuation (Down/Up) 51.8 dB / 28.0 dB
Output power (Down/Up) 7.1 dBm / 1.8 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 28 / 103547
CRC Errors (Down/Up) 1 / 62080
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 21763
Thanks for any help or advice

Hi David4674,
Thanks for the post and welcome to the forum.
After your broadband has been activated your line will go through a 10 day stabilisation period. Your connection speed can be expected to fluctuate within this stabilisation period. Have you noticed any improvement so far?
Looking at your speed results it seems your IP profile has hit rock bottom at 135. Do you sometimes notice that you temporarily lose connection? It is very important that you leave your hub on as much as possible especially within the training period.
Please drop us an update and let us know how your connection is performing now.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow infinity 2

Hi im hoping someone can advise
this is my second attempt at this as my original was hijacked
ive had Infinity 2 now for just over a year and where as i new it would never be super speeds as im over 600m from the cabinet(altough there are 2 within 50m) i was happy with 36mb down 7mb up.
this is untill the last couple of weeks when the speeds started dropping to 26mb down 2.5mb up with dropouts at least once a day.
i thought it might have been the old modem/router setup so i purchased a brand new HH5 but this appear to have made no diffrence (HH5 no seprate modem)
acording to BT when i joined i should get 31-37mb download to 6-8mb upload
my HH5 stats are as follows
1. Product name:
BT Home Hub
2. Serial number:
+068342+NQ40727518
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 29/08/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 22:20:58
6. Data rate:
2376 / 27399
7. Maximum data rate:
6371 / 43804
8. Noise margin:
15.5 / 10.6
9. Line attenuation:
0.0 / 23.4
10. Signal attenuation:
0.0 / 20.9
11. Data sent/received:
721.8 MB / 3.3 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
many thanks

the drops in conenction are resulting in higher noise margin of 10.6db whereas normal is 6db causing the DLM to drop your connection speed. this would correct itself given a stable connection but as your connection is not stable you are not making any progress.
try quiet line test dial 17070 option 2 should be quiet and best with corde phone if cordless dull hum normal
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow infinity

Having only having infinity for only two weeks I'm not impressed! Started off great then for the last week speeds have been dire! Phoned support, they changed the wireless setting, I've reset the hub to no avail! Please sort BT or I'm going back to talktalk

Is it Infinity 1 or Infinity 2.
Was it a self install or installed by an engineer.
Does your slow speeds happen only on wireless or does it happen on a wired connection.
Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
As you will probably have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow Infinity on XP PC

I have recently had BT Infinity installed - My connection speeds through wifi on my Windows 7 laptop are fine as was my wired router connection to my XP PC, but the wired connection has suddenly slowed down to less that 1Mb/s. I have tried a different ethernet cable and different router sockets with no improvements. Any ideas?

Download and run TCPOptimiser, set your speed on the slider, tick modify all network adapters, select optimal then hit the OK button and reboot PC.
It's a well know problem with XP.

Very slow Infinity speeds

Hi. New non geeky member in desperation. Signed up for Bt infinity base package in Nov 2013 and was quite pleased it. I hadnt checked my speed lately although had the impression it was getting slower.So been checking over the last few days at different times and download speed has been averaging out at about 4.8 Mbps. sent BT email and had a call from help centre last night to advise trying www.speedtest.wholesale.com which I have done at various times today. I checked on both my Desktop and Laptop using cable with wireless turned off and resuults were all about the same:-
4.92 Download
Max achievable 5.03
Accepable range 20Mbps-5.03Mbps
0.74 Upload
Upstream rate profile is 10
My computers are both up to recommended specs. I am using a BT homehub 5, about 1 Km from the BT exchange and 50 metres from the green cabinet.
Having said I am no geek I would appreciate some help I could understand please.

Hi Ebrey
Welcome to the forum.
I can have this investigated for you send us an email using the Contact the Mods link in my profile and we can take it from there.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Super slow / inconsistent broadband

Ok - i've been having very slow/inconsistent broadband for several weeks now and I am on my third call to BT tech support which hasn't yielded anything.
I have a HH2 which was wired into my 1 and only telephone socket - with some extension cabling - then ethernet connected to my TV and wirelessly connected to 2 laptops (never both on at once) and a couple of smartphones.
Ability to use internet through any device took a dive a few weeks ago - and hasn't worked consistently since.
Since my first call to BT I have put it into my phone socket via the test socket, used inSSIDer3 to try shifting to a quieter wireless channel, and replaced my ethernet cable - all with no sustainable improvement. BT have also sent a replacement HH2 - which has made no discernable difference. In fact performance had actually improved briefly before the replacement HH turned up - but then took another dive - so I thought I may as well switch to the 'new' one i'd been sent...
Some days it is OK - yesterday my wife watched a full episode of 'The Apprentice' using the laptop on wifi with no problems. Today it is crawling whilst connected direct to the HH with an ethernet cable...
I have run http://speedtest.btwholesale.com/ repeatedly over the last few weeks. Typical results when it isn't working are like the test i've just run:
Download speed 0.32
Upload speed 0.35
Ping latency 33.25
The 'further diagnostics' option on the speedtest NEVER works - it just seems to time out/crash
ASDL stats currently say this (I have no idea what any of it means though)
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:59
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.3 dB / 30.0 dB
Line attenuation (Down/Up)
12.0 dB / 8.5 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
14944 / 0
CRC Errors (Down/Up)
414 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
86

Some detail I forgot - i have the NTE5 socket and, since calling BT tech support have got the HH plugged direct into the test socket, via my ASDL filter, with no improvement.
I have done quiet line test - my only telephone is a wireless one - and it can be fairly crackly - so I do hear some squeaks and crackles when doing the quiet line test - but have no idea if this is my phone or the line.
Broadband WAS repeatedly disconnecting (i.e. the B was going red then orange then back to blue) but as I don't sit looking at the HH all day I have no idea how often it is happening...
After my third call to BT i have an engineer due to come out on Monday with the ominous "if we can't find a fault it'll cost you £100" ringing in my ears...

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Very Slow Broadband speed again

Can some-one on the forum help .. yet again my speed has dropped from almost 16mb to 2.5mb...this is since Christmas and infinity to this area ( which cant have).. i live about 600 yards in cable length from the Exchange...( BT employee ex engineer.. so know how the cables run). this speed is ridiculous.. My BT Home worker Broadband which is capped at 8mb always achieves 6-7mb so why is my other broadband so bad. Its not the PC and i have stripped down all the extensions and just had the router coming di9rectly off of the first point in my house and it is still very slow....

Hi you have a very high noise margin 31.4db normally due to disconnections once you have maintained 3 days stable connection get the the forum mods to reset your noise margin this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow infinity broadband

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