Very slow internet connection in the late evening.

Broadband works fine all evening until approx. 10pm. This has been happening for the last week the broadband has run very very slowly. I tried to run a test last night but connection was so bad it timed out. by 11 pm the connection drops completely. 
This has been going on since we had to have a new junction box as we had phone and internet issues since 2012 and finally it was agreed that a more permanant fix should be put in place. First few times we just put it down to the new line as while digging the trench somebody put a spade through our exististing line and left with no phone or broadband for 24 hours.
Is there something happening at the exchange to make this happen every night as in the morning and early evenings it is fine. I cant test the line or the speed as the pages just wont load

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
check your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
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