VERY slow Internet speeds

During about the past week my internet speeds have been VERY slow, sometimes loading a 1 minute youtube video has taken upto 5 minutes, and i also have been disconnecting off the internet very frequently. We have had bt internet for about 3 years and this has never happened before. We have a BT home hub and all our computers connect to the internet wirelessly. I have spoken to a friend and he said he had the same problem this week, he said he phoned up and got sent a new hub. I am not sure if this is the problem but all advice is appreciated. Thanks in advance.  I live in dundee (Scotland) if its any help.

Geoff,
I think Angus has either a Home Hub 1.0 or 1.5 as the front screen when you access the router settings page show "My Broadband Connection" and lists the speed and all the other pieces of information on this screen. Would I be right Angus?
In terms of the slow speed issue you are facing. Please can you post the information on the Home hub screen under "My Broadband Connection" so we can see the results.
Also, the general troubleshooting steps for slow speed would involved moving the Home Hub, if not already there, to the Master/Test socket.
Pleas see the following link for information on how to do this:
http://bt.custhelp.com/app/answers/detail/a_id/13892/c/346,4740,4740
You may also want to run a speed test, as Geoff suggested ecm200 did, via http://speedtester.bt.com, as the results from this test can be used by technical support to raise a fault.
I know that some people think that because they have been connected to the same socket for a certain period of time, and the connection/speed has never changed, that the socket must be Ok, but if this socket is an extension socket, the internal wiring may have degraded over time and this is the cause of the poor speed. This is why technical support always ask to go to the Master/Test socket, to prove that the fault is on the BT Network.
I reckon, at worst, you will get an engineer to visit, who will either fix the fault, or recommend that the Hub is replaced. However, the troubleshooting steps will have to be completed before you get to this stage.
Cheers
      Conz81
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Cheers
Conz81

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