Very slow iTunes Music Store performance

Since upgrading to the latest version of iTunes, whenever I try to access the Music Store I see the progress bar with the "accessing music store" message for 5-10 minutes. It eventually loads but then then trying to navigate within the store is just as slow. The other interesting thing is that content on Apple.com that's related to iTunes Music Store (like banner ads, promo content, etc.) is not loading either or might load after 2 or 3 minutes. And it's not a bandwidth thing. I have fiber optic service. Any ideas?

Must have been an ITMS server problem at Apple. Everything is smokin' now.

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ITunes Music Store VERY slow

With the rest of my internet connections working at full speed, I find that the iTunes Music Store has virtually become unresponsive. Minutes go buy waiting for every last click to finish. How can I improve this? It takes 3-4 minutes at least to go from one item to the next in the iTunes Music Store. Browsing is impossible at such speed. Everything else on my Mac is just fine. Using 9.1.
Help!

I think mine is my Internet provider - Optimum Online.
Did a speed check last night and was getting 2Mb/sec.
This morning I'm at 13.
I guess Friday night at 10:00 is Optimum throttle down time.
Just coincidence that I noticed this issue when I moved to an external HD... but I did see an answer somewhere saying that could be a problem. shrug

Slow Connection with iTunes Music Store

Hello. I just got to college with a 1.83 Intel Core Duo Macbook Pro that I've had for a couple of months so I am familiar with it. My Broadband Ethernet connection is fine except for the iTunes music store, which is incredibly slow. It takes about 5 minutes to connect to every link within the store, and finve minutes for the initial connection. I have tried all of the troubleshooting suggestions, un-installed iTunes, re-installed iTunes, emailed and telephoned apple care, and this is my last effort. I do not have a firewall, but still the Music store is incredibly slow. Does anyone have any suggestions or am I just screwed?

Download speed has improved a lot compared to last week. Yesterday I downloaded several albums and it took just a few minutes. I must say it was faster than importing from a CD. That said I must say that there may be some issue with your internet connection. Maybe the ISP is blocking the downloads. Check with your ISP first.

Slow response from iTunes Music Store

This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
Apple, what's the solution?

You're not alone. Since Saturday I seem to be experiencing two problems;
1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
"There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
After repeated retries I eventually get the track downloaded but it's painful.
Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

I can't get into the itunes music store - can anyone help?

When I try to get to the itunes music store, I get the following error message:
itunes could not connect to the music store. The network connection timed out. Make sure your network settings are correct and your network connection is active. Then try again.
I don't understand what this means, and I don't know how to do what it is telling me to fix it. I'd appreciate any advice anyone can offer. Please be very specific, because I don't have lots of computer knowledge.

Were you connecting regulary up until a week ago? I have noticed that I have gotten a lot of those messages tonight. May the iTune site is very busy? (a lot of iTunes cards given out today)
I closed iTunes and then re-opened and it helped. My connections have been intermittent at best tonight.

Problem in connecting to iTunes/Music Store PLEASE HELP!!!!!

I can't connect to the itnues music store and get the following error message when I try:
itunes could not connect to the Music Store. The network connection was reset. Make sure your network connection is active and try again.
If anyone could give me advice on what to do I would be very grateful!!!! Oh, you might have to explain things in very simple terms. My IT knowledge is pretty basic.
Thanks
Stew

Hi stewart,
I assume you can connect to the internet otherwise, through your browser, email client, etc?
If so, check this post:
Can't connect to the iTunes Music Store
If not, investigate your internet connection.
maz

How do i make purchase at foreign non-american itunes music stores???

i wanted to purchase a song from the german itunes music store, so i headed over there, and was told that my account was only valid for purchase in the american itunes store, but if i click the ok tab, then it will transfer over my account info, so i can start buying german songs.
anyway, that's what i did, and at the very moment that i saw a balance on the top right corner of itunes, an error message came up and kicked me back to the american store:
itunes could not connect to the music store. an unknown error occurred (-3237). make sure your network connection is active and try again.
i tried again and again. the same result happened all three times, which led me to the the conclusion that i can try again and again and the same result will happen over and over. i cannot help but wonder if this is some sorta unspoken mechanism to help keep the dollars at home, instead of having the greens shipped overseas.
can someone in the know help with my problem please? any help will be truly appreciated. thank you.
some Acer Pentium 4 Windows XP

To expand a little on what Not so techinical said, to buy from another country's store will require a credit card & billing address in that country. A gift card from that country also requires a billing address in the country. These are requirements of the record companies.

ITunes Music Store Search ERROR?.

Everytime i search for an artist in the search window of iTunes music store i get this error; ???
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I've tried the program repair & running QT stand alone 7.1 & nothing?
Has anyone out there run into this problem?
Thanks!
I'm running version 5.0 & never had a problem until 6/3...
Also, the "power search" does the same thing...

There has been very heavy traffic on the store due to the release of iTunes plus. The error should go away once traffic dies down.

Cannot access ITUNES music store

similar problem as others: recent download of ITUNES, first no audio now no access to Music Store-- broken chain symbols after long delay. All other sites work well. Has anyone with windows XP been successful since yesterday? If so, how? And how did you get ahold of someone at Apple?

Thought you all should see this!!!!!!
Dear Brett,
Thank you for contacting the iTunes Music Store.
I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
I encourage you to consult the following article for more information:
iTunes: Does not open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
http://docs.info.apple.com/article.html?artnum=93976
Sincerely,
AaRon
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
Thank you for your assistance.
1. Cable
2. RCN
3. No error message Itunes freezes
4. Sure you can change it.
-----Original Message-----
From: iTunes Music Store [mailto:[email protected]]
Sent: Friday, February 24, 2006 9:05 PM
To: [email protected]
Subject: RE: Connect; Follow-up: 14142049
Dear Brett,
I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please try these solutions:
http://www.info.apple.com/kbnum/n300870
I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
2. The name of your Internet Service Provider.
3. The error message iTunes displayed (if any) when you tried to connect.
4. Your approval to reset your password.
Sincerely,
Ben

Conecting to iTunes Music Store

I am unable to purchase music from the iTunes Music Store. I am able to preview the music but when I attempt to purchase a song, I am prompted to log in. When I put in my user name and password, it appears to be logging in then gives the following error message: "iTunes could not connect to the Music Store. An unknown error occurred (-9812). Make sure your network connection is active and try again.
I have sought the support of my ISP (verizon) and they assure me that the connection is active and I have been able to access other websites. I have also contacted the manufacturer of my router (Linksys) thinking that perhaps I needed to open a port as per the suggestion on your online help files; that did not work either. I have also tried as suggested on another post to power down my PC, router and modem, wait 30 second then reconnect/restart the modem, router and then PC but that did not work either.
Someone please help!!! I am at my wits end. I received an iPod for xmas and have not been able to download a song yet. At this point I am very tempted to return the iPod and wash my hands of everything Apple/Mac.

Does this help?
http://discussions.apple.com/thread.jspa?messageID=819594&#819594

IPod Shuffle not connecting to iTunes Music Store

Hi... I know this has probably been explained loads of times, but could someone please tell me how I need to change my security and firewall settings so that I can connect to the iTunes music store? Please let me know, thanks very much.
Windows XP

i have exact same prob.... it has worked fine for about 5
months but has now decided to just stop.
i connect it and nothing happens at all???
no lights nothing but the shuffle still plays songs untill
the battery runs out....btw, i cant even charge it coz it does it does not connect AT ALL.

Podcast/iTunes Music Store Download/Subscription Counter?

Hi Guys,
Does anyone know of an easy method to keep track of how many people have downloaded your podcast through the iTunes Music Store? Or how many people are subscribed to it through iTunes?
This info would be very handy. Our podcast has made it into the top 20 at one stage (Anime Snack Time!), so the Music Store must keep a running tally, but is there any easy way for me to find out the number of times it's been downloaded?
Is there a widget that exists, that does this?
Anyone got any ideas!
Thanks!
BC

Yes, I recommend making a folder on your web server and putting your sound or video file there. Then you can look at your website stats (webtrends ect.) and look for the stats on "directories". This will give you your stats.
I hope this helps.
-W

ITunes Music Store Canada account creation issues

Hello everyone! I'm hoping someone could help me out with my problems.
I'm trying to setup an iTunes Music Store (Canada) account for my brother. I already have an account of my own and never had any problem with it. However, this time, I can't complete the account creation process. I get to the point where I enter the credit card information and address. I fill in every box, including the Province one: it's a drop-down menu and I select Quebec from it. When I click the Submit (I think it's Submit... it might be Next... I can't remember) button in the lower right corner, instead of going to the next step in the creation process, the page reloads and it tells me that I DID NOT fill in the Province box. There's a big arrow in a red circle pointing to the box. So, I reenter every information INCLUDING the Province field, reclick on the button and, lo and behold! I get the same message: You did not specify the Province (I'm paraphrasing).
I have contacted Apple using their support form, but I got an absolutely useless reply. I think the person didn't read my message because he referred me to a beginner's tutorial on how to setup an account. I clearly explained the situation though, so I was disappointed.
Did anyone ever encounter something similar? What do you suggest I do? Should I recontact Apple and re-explain the situation? Should I re-install iTunes? Will it affect the music libraries on my computer if I re-install it?
For the record, I'm using a new 20" iMac with iTunes 7.0.2 and OS X 10.4.8.
Thank you very much for any help you can provide me.
~Marc

Your Dad should also check any credit/debit cards associated with his apple account... just incase anyone has been charging things to his account without him knowing.

How do I redeem a gift card in iTunes music store, without upgrading iTunes

I am trying to use a gift card in the iTunes music store, and am given prompts to upgrade to the newest version of iTunes. I do not want to upgrade, and have found no option to use gift card without the upgrade. Suggestions?

Sell the gift card to someone who IS willing to upgrade?

New Episodes of my Podcast are not showing up in the iTunes Music Store?

this isn't really an "itunes for mac" question, but since i do my production on a mac, i'll ask it here!
i produce and record a weekly podcast (about 2 hours each week) which has been listed in the iTMS since it started (last february)
this last week we recorded episode 31 and uploaded it to my .mac account, and all went well... the new episode is downloading to anyone who already has subscribed to the rss feed (homepage.mac.com/airplayradio/podcast.xml), but it hasn't shown up in the iTunes Music Store... the software i use to upload the shows generates an automatic ping, and i've done a manual ping a couple of times a day since wednesday, but nothing...
any ideas? absolutely -nothing- (software/hardware/etc.) has changed since i uploaded episode 30 a week ago, and that showed up within an hour...
many thanks for any advice!
cheers
robin
PowerMac G5 Quad Mac OS X (10.4.8)

well, i never got a reply directly to my question, but i was directed by email to post my problem within itunes... go to the podcast page of my podcast and then select "report a concern"... i always thought this was to report offensive podcasts, but if you click on that button you'll see a pull down list with a bunch of problems... i selected "difficulty downloading" and then explained the problem completely... as i said, i never heard back from anyone, but about 4 days later my podcast episode showed up... and this past wednesday we uploaded the latest episode and it showed up in the iTMS almost immediately... go figure?!
if anyone's interested, the podcast name is Schnauzer Logic and its comedy and talk and music and pop culture (i used to be the host of a morning show)... good for a giggle once a week for a couple of hours.
cheers!
robin

Very slow iTunes Music Store performance

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