Very SLOW movie downloads from iTunes Store

I posted this in a different thread, but saw it was already answered. Thought I would post a new thread.
Downloaded and installed 9.0.1. Still having EXTREMELY SLOW download speeds on any movie downloads. I am downloading "Troy" and at this time it will take 18,000 hours to download. Something definitely is not right.
Songs download at their normal speeds. Movies take literally forever.
So 9.0.1 did not correct the problem.

I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

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Again, extremely slow movie downloads from itunes store

I'm on broadstripe cable and I'm speed testing at about 5.6-6.0 for downloads.... internet pages load fine, etc. When renting a movie on itunes through appleTV I have to wait hours for the movie to download so i can watch it.
Any ideas? Thanks!

I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

Very slow video downloading from iTunes

I have a FIOS 75Mbit connection (and get can 75Mbit on my N-router and Macbook Pro's WIFI). But my new 1080p Apple TV is another matter. Two minute trailers take longer than 2 minutes to download. Half hour HD TV shows can take 90 minutes to download! And if I try to watch a movie I rented, Apple TV tells me it'll be ready to watch in "about 5 hours".
So my immediate reaction is ***. Any ideas why my wireless performance is so great with my MBP and so terrible with my AppleTV (just 10 feet away)

I stumbled across this thread looking for help with the same issue...slow to very slow movie downloads from iTunes.
Changing the DNS, both on my iMac as well as my Airport Extreme router helped.
I'm on Comcast and generally get around 33Mbps downloads via speedtest.net. Based on several Namebench tests Google's Public DNS (8.8.8.8) has always been on top and I've always configured my router and Macs using the top 3 Namebench recommendations with Google at #1 position. However while downloading movies from iTunes Activity Monitor showed very sharp "Data received/sec" rises and falls...anywhere from 4.40MB/sec to 100KB/sec or sometimes zero. Most of the time it would start off well, but trail off to very poor and sporatic speeds after about 30 seconds.
Per finaleMile's and other's recommendations elsewhere I removed Google Public DNS from the settings on my router and iMac and things improved with respect to stability. Although the "top speed" of about 4.40Mbps didn't improve, downloads did smooth out and remain between about 2.30Mbps to 4.10Mbps during the entire download. Not speedy but a marked improvement in stability and overall download time.
Thanks for the tip!
BTW, I've found that during regular web surfing, using Google's Public DNS is faster so I re-add it after downloading movies from iTunes. It's a bit of a PIA, but worth it. Wish there were a better option though.
FWIW I tend to download rented and purchased movies to iTunes on my iMac and then play them back via my Apple TV3 rather than "stream" them directly from iTunes. That way if there are external network problems they won't have a negative impact on our viewing experience.

ITunes 12.0.1 crashes at end of movie download from iTunes Store

I have a Mid-2011, 21.5" iMac running Yosemite v10.10.1. I upgraded from 4 to 8 GB of RAM about a year ago, but I don't think that's an issue with this problem.
I can no longer download movie or tv show purchases from the iTunes Store to iTunes v12.0.1 on my iMac. The download starts and lists in the Downloads pane in iTunes. However, once the download has completed and the Download progress bar message changes to "Processing..." iTunes crashes. When I start iTunes back up again, the downloaded movie is not present in my iTunes Movie library. However, if I navigate to the iTunes\Movies\ folder, I can see a folder for the movie and a file instance of the movie (in m4v format) for every attempted download. Something seems to be going wrong with iTunes ability to add the link to the movie file into my iTunes library.
I tried adding the movie folder and file manually to iTunes using the iTunes->File->Add to Library... menu option, but iTunes instantly crashes the moment I click the "Open" button in the Add to Library... dialog window.
I have several movie purchases and gifts that I'd like to add to my local iTunes library, but this error is blocking me from doing that. (Poop!)
Some weird things about my iTunes library on my iMac:
My iMac does not have a large enough built-in harddrive (only 500 GB) to store my iTunes library. In a prior version of iTunes, I located the library on an external 3 TB USB-3.0 harddrive. I'm wondering if there's a bug in iTunes 12.0.1 that occurs when adding content to the iTunes library when that content is located on an external harddrive, i.e. in a folder other than \User\{my username}\Music\iTunes Media\. Perhaps I need to change the iTunes folder structure on the external harddrive to mirror the new folder structure in my \User\{my username}\Music\ folder. I'm a little leery about doing this as I do not want to break all the links in my iTunes library to existing songs, movies, etc.
Thank you,
Isaac

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Force 1080p Movie Downloads from iTunes Store

Hi everyone, my first post here.
I know that you can change preferences for HD movies between 720 and 1080p in iTunes settings, and mine is set to 1080p. When I am about to download a movie I can see on the movie page that it says "Available in 720p and 1080p, downloading 1080p", and then it displays the size in GB of the 1080p file.
HOWEVER, my concern is that when attempting to download a movie in 1080p with a device with a sub-1080p resolution (which includes every macbook except the Retina I believe) iTunes will automatically decide for you that the movie is larger than your screen and so it will download the 720p version. I have verified this by checking the resolution of the finished download, and also the size of the movie is ~1-2 GB (depends on the movie) smaller than the labeled 1080p size on iTunes store.
I borrowed a 1080p monitor and tried again, and I was able to get a full 1080 download. I am positive that my settings are right, and that the movie in question is available in both resolutions. (I have tested this with many movies actually).
So, yes it's true that my MBA screen resolution cannot handle 1080p movies, but my iPad can and so can my Apple TV so I don't think this arbitraty restriction is warranted. Anyone know of a way around this? I will not be buying movies from the iTunes store anymore if they are forced to 720p instead of 1080p resolution because of my Macbook Air. You pay the same amount of money for either resolution but one is significantly better and I am not able to download it (not trying to discuss whether 1080 is actually better than 720, with my TV setup it is).
Worth mentioning: The above issues have been with RENTED movies only, I have not tried downloading a full length movie because I'm not about to spend $15 instead of $4 just to have this issue again.
Try this yourselves!!! Many of you have probably had this same problem for ages but not even realized it. This should make you angry! Would also be interested if the problem persists for purchased movies, if anyone has tested this.

Same issue. I've been buying TV shows and movies on iTunes for a long time and copying them to my iPhone to watch on my TV. A few days ago, I tried to move a rented movie to my iPhone the same way I always did, click the "move" button next to the movie under the movies tab for the iPhone in iTunes when iPhone was connected and then click "apply". It would do a quick sync without copying anything.
I thought I had a bum file, so I e-mailed Apple support and they reset the purchase so that I could redownload, which I'm doing now.
But my recently downloaded episodes of Lost will also not copy to my iPhone. AND they will not even play on my iMac. When I try to play them, it shows only a grey screen with a progress bar. TV shows and movies purchased and downloaded weeks or months ago still play fine.
No changes have been made to my system. After the rented movie didn't play and copy, I did a update check and downloaded and installed the latest versions of iTunes and the iPhone firmware. That didn't fix it. I have the newest versions of the Quicktime and iTunes. The computer is authorized for these purchases. The iPhone is authorized.
I've looked at similar threads and have not found a solution. I'm stumped. If anyone has a solution let me know.

Movie Downloads from iTunes Store won't play on my Mac or iPhone

Have just downloaded my Star Trek digital copy from the iTunes store; it is sitting on my Mac's hard drive as a .m4v file of nearly 2Gb; seems OK. However, if I click on 'play' in iTunes it shows a progress bar playing in iTunes & in the separate movie window I get a blank screen & no sound. I then sync'ed it with my iPhone & when I go into the iPod on the iPhone & play the movie I get the error "This movie could not be played". I have some podcasts on the Mac & iPhone & they work OK on both platforms.
Now I understood that the .m4v format was alright to play on both my Mac & on the iPhone but it's not working for me...anyone encountered this before / got any ideas pls?
Appreciate any help thx...Brooke.

Same issue. I've been buying TV shows and movies on iTunes for a long time and copying them to my iPhone to watch on my TV. A few days ago, I tried to move a rented movie to my iPhone the same way I always did, click the "move" button next to the movie under the movies tab for the iPhone in iTunes when iPhone was connected and then click "apply". It would do a quick sync without copying anything.
I thought I had a bum file, so I e-mailed Apple support and they reset the purchase so that I could redownload, which I'm doing now.
But my recently downloaded episodes of Lost will also not copy to my iPhone. AND they will not even play on my iMac. When I try to play them, it shows only a grey screen with a progress bar. TV shows and movies purchased and downloaded weeks or months ago still play fine.
No changes have been made to my system. After the rented movie didn't play and copy, I did a update check and downloaded and installed the latest versions of iTunes and the iPhone firmware. That didn't fix it. I have the newest versions of the Quicktime and iTunes. The computer is authorized for these purchases. The iPhone is authorized.
I've looked at similar threads and have not found a solution. I'm stumped. If anyone has a solution let me know.

Can`t see hd MPEG 4 movies downloaded from iTunes store., Can`t see hd MPEG 4 movies downloaded from iTunes store.

iMac 27" late 2012. In iTunes there is sound, but just a still picture, like a chess board. Quick Time will neither play. Same still picture. Last version of Mountain Lion.
Tried VLC. Same issue, almost, but with no sound.
Any thoughts of solution?
Take care

I installed Paralells with Windows 7 in virtual machine. Inside Mountain Lion. 512MB video memory, 2 CPU`s. Installed iTunes for Windows. Pressed the iTunes button, then a movie, then the play trial button, then guess what? It played HD Video just fine, inside Mountain Lion in Windows 7.
Is this normal I still wan`t to be able to watch video in the iTunes running inside Mountain Lion from time to time. Any idea of solution?
Since there is no broken hardware and it works in Windows 7, there is something Mountain Lion don`t have that Windows have to be able to play video.Something software related, like a video codec or something. I guess.
Take care

HT3209 HD movie download from iTune Store

I am purchasing HD movie to my Macbook Pro and I got a message saying that my device can't play HD. iTune preference already set to 1080p, anyone knows what's the issue here?

I relaunched iTune and the problem was solved...should have thought of that.

How do i move music from iphone to pc - not all downloaded from itunes store?

how do i move music from iphone to pc - not all downloaded from itunes store?

iTunes includes an option to transfer content that was purchased from the iTunes Store from an iPod or iPhone, but this is for content that was purchased from the iTunes Store only.
With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.
This is one of the reasons why maintaining a backup of all your important data (including your iTunes library) stored on an external drive used for backup purposes only, or on other media such as CD or DVD is so important.

Cant play movies downloaded from Itunes

I have 2 issues.1. I can't play movies downloaded from Itunes. It says that format is not supported. What can I do?2. I bought the WDTV three weeks ago. ABC Iview no longer supports WD products as of July 1. Not happy. Can anyone help?

Page 88 in the User Manual Note: The media player does not support playback of protected premium content such as movies or music from the iTunes® Store, Cinema Now, Movielink ®, Amazon Unbox™, and Vongo® http://www.wdc.com/wdproducts/library/UM/ENG/4779-705123.pdf You're correct about iView ... (I guess WD can't take the blame for that one) http://iview.abc.net.au/support/announcements oh well, i can still watch it on my PC, Chromecast, PS3 and Tablet and Phone

Movie rental from itunes store on iphone 5

Is it possible to download a movie rental from itunes store on iphone 5 and sync it to a first generation ipad to watch, is it possible to download a movie rental from itunes store on iphone 5 and sync it toa first generation ipad to watch

No. Once downloaded to an iOS device it cannot be transferred to another iOS device or computer, & can only be watched on that iOS device.

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I checked with SanDisk's own online support and they indicate that they have notified Apple of the issue.
According to SanDisk, the problem lies with Apple not having the iOS 8 version of the Safari browser having DRM decoding enabled that the Media Drive relies upon to decode and play iTunes DRM titles. Non DRM encoded videos will play in the browser.
DRM audio is not effected as this is handled by the native iOS music app.
As of the date of this post SanDisk have not been given a timeframe by Apple for this issue to be resolved.
I hope that Apple resolves this issue quickly as I have a large collection of DRM video titles on a 128Mb memory card installed in the Media Drive that I am unable to view.

Volume too low on download from itunes store how to fix

My download from itunes store won't play on my ipad at a decent volume. How do I fix it?
Actually, I suspect the download itself is too low and fuzzy. How do I reload?

If you are having a problem with a song you downloaded from iTunes, you can report it to an iTunes worker and they will redownload the song for you for free. Go to the song you bought and find where it says "report a problem". Click on that, and you can explain your problem to an iTunes worker.

HT1349 I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store. It was all there yesterday and I haven't altered anything, as far as I know!

I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store. It was all there yesterday and I haven't altered anything, as far as I know! I hope it's something quite simple?
Apologies, but none of the communities listed seems to fit this question - so I'm taking pot luck!

For music that you've purchased from Apple that are on your iPhone you should be able to copy to your computer's iTunes via File > Transfer Purchases. Also if you are in the US then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519
For your own music that you've copied, then if you haven't got a backup on, for example, external drives or CDs/DVDs then you could see if any of the utilities mentioned in this old post still exist and work

HT1491 Don't remember the answers to security questions to download from iTunes Store?

Don't remember the answers to security questions to download from iTunes Store?

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
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Very SLOW movie downloads from iTunes Store

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