Very slow new broadband

Hi
I am a new customer to BT broadband and after setting up the HUB the first day or two it ran smooth. Now It is really slow and sometimes disconnects.
I have done the speed test and the results are below
Download Speed
24 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 24 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 780 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
2. Upstream Test: -provides background information.
Upload Speed
209 Kbps
0 Kbps 780 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 209 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 780 Kbps
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:41:29
Downstream 287 Kbps
Upstream 780 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 9.6 dB
Line attenuation (Down/Up) 51.8 dB / 28.0 dB
Output power (Down/Up) 7.1 dBm / 1.8 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 28 / 103547
CRC Errors (Down/Up) 1 / 62080
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 21763
Thanks for any help or advice

Hi David4674,
Thanks for the post and welcome to the forum.
After your broadband has been activated your line will go through a 10 day stabilisation period. Your connection speed can be expected to fluctuate within this stabilisation period. Have you noticed any improvement so far?
Looking at your speed results it seems your IP profile has hit rock bottom at 135. Do you sometimes notice that you temporarily lose connection? It is very important that you leave your hub on as much as possible especially within the training period.
Please drop us an update and let us know how your connection is performing now.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
200 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 200 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
Upload Speed
895 Kbps
0 Kbps
1152 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 895 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1152 Kbps

check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow sky broadband unlimited

On the sky website it says we can expext speeds of up to 11mbps, but for my broadband (sky unlimited) the speed is very slow at 1.18mbps download speed 0.41 upload speed and 133ms pingWould upgrading to sky fibre solve the problem?

Urgent - VERY slow BT Broadband

Hello there,
I need your help
Over the past few weeks I've been getting very slow download speeds with BT Broadband Unlimited and was just wondering if someone could help! It is a big problem for me now as I am preparing for exams and need to watch some course tutorial videos posted by the uni. The speed is so slow that it gets impossible to watch any of those videos (or even Youtube videos for the matter) without constant buffering. Downloading large files has become a nightmare. (I currently get an horrendous 200kbps download rate when downloading large files. I used to get 2mbs when downloading those same files as of a few weeks ago).
The slow speed problem started a few weeks ago, but I never had time to investigate until now. My broadband was fast previously. A test done on speedtest.net a few months ago was showing a download speed of over 10-15Mbps (don't remember the exact figure). The test I just did indicates a download speed of only 1.68mbps with a terrible upload speed of 0.32mbps!
The guys at the BT call centre were unable to help! I didn't know what to do until I found this forum.
I ran a few tests by connecting my laptop directly to the hub (Home Hub 4) with an ethernet cable.
Here are the results I got:
BT Speed tester:
speed coming into house from Exchange: 1.94MB
Download speed 1.73
upload speed 0.33
Indicator says: "poor".
Test from speedtest.net:
ping 12ms
download speed 1.68mbps
upload speed 0.32mbps
ADSL Line settings:
Line state: Connected
Connection time: 7 days, 21:51:35
Downstream: 1.898 Mbps
Upstream: 379.9 Kbps
Home Hub 4 does not give access to the full settings. However, I was able to get the following additional data from the event log in "Advanced settings":
20:23:47, 20 Mar. ( 103.870000) ETHoA is up VPI: 0, VCI:35
20:23:45, 20 Mar. ( 102.410000) DSL noise margin: 6.00 dB upstream, 5.60 dB downstream
20:23:44, 20 Mar. ( 100.540000) DSL line rate: 379 Kbps upstream, 1944 Kbps downstream
There is no internal wire problem. I tested the connection from the test socket and got the same thing. So it is likely that the problem is coming from the Exchange itself (I live in London Bayswater).
Can anyone help?
Thank you very much
Alex

Hello imjolly,
Thanks for your message.
Even if I reconnect to the test socket, it seems I would not be able to provide you with the same 2 lines from the logs I posted above because the upstream/downstream data seems to be taken only once every 10 days by the Home Hub 4 (at least what is shown by the event log). I did all tests indicated in my post above yesterday and as you can see in that log, the last upstream/downstream data dates from March 20th.
Here are the results from the BT wholesale page:
Telephone Number 0207... on Exchange BAYSWATER is served by Cabinet 50
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.5
20
19.9
30-Apr-14
FTTC Range B (Impacted)
80
70.2
20
17.9
30-Apr-14
WBC ADSL 2+
Up to 12.5
8.5 to 16.5
Available
WBC ADSL 2+ Annex M
Up to 12.5
Up to 1
8.5 to 16.5
Available
ADSL Max
Up to 6.5
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
30-Apr-14
Fibre Multicast
30-Apr-14
Copper Multicast
Available
Does that help?
Thank you very much
Alex

Very slow new Satellite L40

I'd be grateful for any help you guys can give me.
I have a new-ish Satellite L40 (bought last autumn). It's a dead basic machine -- Intel Celeron / 1.60GHz / 1015 RAM -- running Vista Home Premium. It was bought just to do word processing work + some very light internet use. The problem is that it runs very slowly (including taking forever to get going when I first turn it on).
I've virus tested it to death. I regularly run spyware detection / elimination programmes. I've cut the number of start-up programmes right back. All the results say I've got a clam machine. But still it's as slow as hell. And when I say slow, I can just about make a cup of coffee in the time it takes to access the net.
I've contacted Toshiba technical support, and the best they could suggest was that I reformat the hard disk, which is pretty drastic. If anyone out there has a better suggestion, I'd love to hear it. Right now, I'm rather regretting my initial purchase.
Thanks a lot -- Max
Message was edited by: ADMIN

> I've contacted Toshiba technical support, and the best they could suggest was that I reformat the hard disk, which is pretty drastic. If anyone out there has a better suggestion, I'd love to hear it. Right now, I'm rather regretting my initial purchase.
To be honest this drastic solution is not a bad proposal.
But what do you mean exactly with slow machine???
How long do you need for a booting?
Fact is that many applications are preinstalled on this notebook and this could be a main reason for a long booting. But fact is that many of these applications are necessary to run all the notebook features.
Furthermore a antivirus program which is running in the background and could affect the booting time. Long time ago I have used the Norton Antivirus and this software was a reason why my notebook was very slow... I changed it and now I'm use the freeware software like Antivir. It's much better...

VERY slow BT Broadband recently

Hey there,
Over the past few days ive been getting very slow download speeds and was just wondering if someone could help! My pc is clean from viruses etc, it has been working great up until a'few days ago so im assuming its something to do with the network.
Heres a speedtest:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6939 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 55.78:13.94:30.28 (SBE:NBEBE)
Now what i dont understand is that the connections seems stable, but its just extremely slow, below are the stats from my hub 2.0: Cheers for your help!
Connection Information
Line state
Connected
Connection time
0 days, 21:08:24
Downstream
6,939 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.7 dB / 11.2 dB
Line attenuation (Down/Up)
38.6 dB / 18.2 dB
Output power (Down/Up)
12.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30772 / 0
CRC Errors (Down/Up)
21937 / 0
HEC Errors (Down/Up)
228106 / 0
Error Seconds (Local/Remote)
22452 / 0
Solved!
Go to Solution.

Hmm, VP (Virtual Path) status is green so that wouldn't be causing any blocks or slowdowns. It may be down to contention but I doubt it. Is there any chance that you may have gone over your monthly allowance? If you are on option 3 and you do, you will be throttled to 1mbps. Judging by your throughput that isn't the case.
Contention is the only problem I can think of because you are not at 1mbps and your IP profile is sufficient for you to get nearly 20x what you got on the test. It may just be BT still migrating everyone over to the 21CN network. I'm sure it will clear up eventually.
Either way, it could be a problem down at the exchange or it could be the connection from the router to your computer.
Please could you try and do a speedtest here: http://www.speedtest.net/ out of peak times to see if it makes a difference and see if it isn't the contention or Java playing up?
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Very slow new T510i, need advice.

Hi All, I have a new T510i, which I have been using for about a month.
Its a i5 M 430 @ 2.27GHz with 2.00 GB of installed RAM
I'm running Windows 7 Professional 32 Bit with Zone Alarm Anti virus.
My previous laptop was a Dell Latitude which was 5 years old. The motherboard developed a fault, hence the new Thinkpad.
I use the computer for Microsoft Outlook 2003 and for AutoCAD Architecture 2010.
The computer is unbelievably slow and I do not know why.
With just Outlook running, in the Task Manager it shows
114 processes
less than 15% CPU Usage
70% + Physical Memory
If I open AutoCAD then I'm up at 80-90% Physical Memory.
When opening two AutoCAD drawings I have seen acad.exe running at 900,000 K Memory (Private Working Set)
My old Dell ran Outlook 2003 and AutoCAD 2008 without too many problems.
What should I do? Will sticking another 2 GB of RAM solve all my problems
I have to live with this computer for 3+ years, so things are not looking good.
Side issue, the in built microphones next to the screen packed up less than a week after receiving the Thinkpad.
Thanks in advance.

Hi Lead_org,
Thanks for your help.
Thinkpad has
Graphics Processor / Vendor Intel HD Graphics Dynamic Video Memory Technology 5.0, which I think is onboard?
The AutoCAD I generally do is 2D, not very complex. I'm a Structural Engineer!!
Just is case this is relevant, when accessing the office network, the computer takes quite a few moments thinking what folders and files are available on the server.
Changing the thinkpad to the W500 is not an option as the Lenovo reseller is unlikely to refund me the cost of this one
Kind regards

Very slow infinity broadband

Hi there,
Firstly, I am advising a friend of mine as he is quite intimidated by computers, though I myself am no expert.
He has BT infinity broadband and has recently had a drop in speed to 0.29 mb/sec download, 0.69 mb/sec upload. Calling the helpline has only been an exercise in frustration. A tech visit found corrosion at the connections on the nearest telephone pole. Repairing this has cut down the background noise on the 'phone line but not improved the broadband speed.
I have tried a new filter (there is only one 'phone jack in the house), a new cable to the modem and connecting my own laptop directly to the hub with my own cat 5 cable. None of which has made any difference to the connection speed. The only thing I can see that is left is the hub itself but I have no way of testing this.
Calling the help desk only results in having to go through the same checks again and again.
My friend has become so frustrated he has now ordered infinity 2 in the hope that a new installation will solve his problems!
Is there something I have missed which is likely to help solve his problem?
Thanks in advance for any help you can give.

Tell him to cancel the Infinity 2 order. If there is an underlying fault with the line etc it will still be there with Infinity 2. All he will have is more expense for the same problem.
You say that the previous visit "cut down " the noise on the phone. There should be no noise at all. He probably still has a fault on the line and he should call BT and complain that the fault is still there.

Very Slow New Mac Pro

I just got my first Mac Pro. I upgraded to Yosemite. It took nearly 5 hours to download. I thought it would have been and internet problem. But then I noticed that almost everything is slow, I am cutting the cord with PC but I expect a difference!
Opening an app takes several seconds. I have seen my friends Macs and they have almost instant opening of apps and all. It seems awfully slow to me.
Also I noticed that RAM is constantly on 3.98 or so, and many times there is only a few MB available. Who is using all the mem?
Thanks for any advice.
JC

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Super slow / inconsistent broadband

Ok - i've been having very slow/inconsistent broadband for several weeks now and I am on my third call to BT tech support which hasn't yielded anything.
I have a HH2 which was wired into my 1 and only telephone socket - with some extension cabling - then ethernet connected to my TV and wirelessly connected to 2 laptops (never both on at once) and a couple of smartphones.
Ability to use internet through any device took a dive a few weeks ago - and hasn't worked consistently since.
Since my first call to BT I have put it into my phone socket via the test socket, used inSSIDer3 to try shifting to a quieter wireless channel, and replaced my ethernet cable - all with no sustainable improvement. BT have also sent a replacement HH2 - which has made no discernable difference. In fact performance had actually improved briefly before the replacement HH turned up - but then took another dive - so I thought I may as well switch to the 'new' one i'd been sent...
Some days it is OK - yesterday my wife watched a full episode of 'The Apprentice' using the laptop on wifi with no problems. Today it is crawling whilst connected direct to the HH with an ethernet cable...
I have run http://speedtest.btwholesale.com/ repeatedly over the last few weeks. Typical results when it isn't working are like the test i've just run:
Download speed 0.32
Upload speed 0.35
Ping latency 33.25
The 'further diagnostics' option on the speedtest NEVER works - it just seems to time out/crash
ASDL stats currently say this (I have no idea what any of it means though)
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:59
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.3 dB / 30.0 dB
Line attenuation (Down/Up)
12.0 dB / 8.5 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
14944 / 0
CRC Errors (Down/Up)
414 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
86

Some detail I forgot - i have the NTE5 socket and, since calling BT tech support have got the HH plugged direct into the test socket, via my ASDL filter, with no improvement.
I have done quiet line test - my only telephone is a wireless one - and it can be fairly crackly - so I do hear some squeaks and crackles when doing the quiet line test - but have no idea if this is my phone or the line.
Broadband WAS repeatedly disconnecting (i.e. the B was going red then orange then back to blue) but as I don't sit looking at the HH all day I have no idea how often it is happening...
After my third call to BT i have an engineer due to come out on Monday with the ominous "if we can't find a fault it'll cost you £100" ringing in my ears...

After latest upgrade, iPOD sync VERY SLOW ??

after latest iTunes upgrade, my iPOD classic sync is very slow - new podcasts (5) took over 6 hrs to sync ??
anyone having these issues ?? thx

f you change your Sync password, you might see this error message on your other devices "Sync encountered an error while connecting: Incorrect name or password." error appears in the bottom error bar. You can update your password on your device by completing the following steps:
* Click the '''menu button''' and choose '''Options'''.
* Select the '''Sync''' panel.
* Click ''''''Sign in'''''' and enter your password in the sign in page.
* Click '''Sign in''' to sign back in to Sync.

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Very very slow broadband , someone please help

Hi have come here as a last resort , i have been a bt internet/broadband user for over 10 years have had broadband for a long time , we often in our house have me playing games online on the pc , the kids have the xbox 360 and the mrs will have the ipad all hooked up at the same time with no problems ,
then friday the broadband dropped and we had a orange flashing light ,
it came back on about 5 mins later and ever since it is very very slow , i have tryed resteing and rebooting the router , it connects to the internet just fine but everything is running ar a snails pace , tryed calling them which is a nightmare trying to explaine to a call center guy , they told me to hang up for a line test and they would call me back and havnt bothered
i have done the line test online it it comes back as ok , we have noticed some nose on the phone line from today
can anyone please give me some advice?
here is btspeed check results:
FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
80 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 80 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
http://speedtest.net/result/1379380863.png

have phoned them 4 times now (2 times on 151) and they ensure me they have tested the line and i have no fault , they set up remote asstent and the guy did a soft restart of my hub which seemed to work , he then tryed to get me a better d/l speed but it whet back to a poor one again , so he again did a soft restart and i now get this:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:40:50
Downstream
352 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
11.4 dB / 21.0 dB
Line attenuation (Down/Up)
21.4 dB / 12.0 dB
Output power (Down/Up)
1.0 dBm / 1.5 dBm
the downstream and upstream numbers are both better but it has made no differnace, every page i go to takes ages to load (if they load at all) and the ipad wont load at all , this is now getting silly i have wasted around 6 hrs of my time tonight trying to fix this and now just feel like canceling and ordering from eleswhere as i know the messing i will have to go through in the morning to explaine this from the start to a new call center worker all over again
i was led to belive that bt staff would help me if i posted here hence why i did so but even this is looking like a total waste of my time , (no dissrepect to you imjolly for your help)

When using the camera downloader in Adobe Bridge CS6 with Nikon D5200 we are unable to see previews of the photos and it is very slow to download. The issue occurs under a the users rights, but not under admin level. This is a new issue

When using the camera downloader in Adobe Bridge CS6 with Nikon D5200 we are unable to see previews of the photos and it is very slow to download. The issue occurs under a the users rights, but not under admin level. This is a new issue.

Hi Jdentremont,
Lync client gets user photos by first querying the Address Book Web Query (ABWQ) service on the server, which is exposed through the Distribution List Expansion web service. The client receives
the image file and then copies it to the user's cache to avoid downloading the image each time it needs to be displayed. The attribute values returned from the query are also stored in the cached Address Book Service entry for the user. The Address Book Service
deletes all cached images every 24 hours, which means that it can take up to 24 hours for new user images to be updated in the cache on the server.
To troubleshoot your problem, please follow the steps below:
1. Navigate to
“X:\share\1-WebServices-1\ABfiles\000000000\000000000” folder. (ABS file share)
You should see some photo files in this folder as the following screenshot.
2. Delete all the files in this folder.
3. On test PC, delete local cache files.
%userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\[email protected]
4. Sign-in Lync with the test account.
5. Go back to the ABS file share, check if there is any Photo file in the folder.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Internet very slow after changing my previous airport extreme to my new 2T TC

Hi,
I just got a new 2T time capsule to replace my Airpot Extreme that worked fine. After installing it I chose to import a previous wifi network to the new TC and my internet became very slow. I read a few online documents sugesting that the internet slows down when backing up large data, but I dont think it is backing up (I did a force quit on systems preferences that "froze" with the cursor becoming a spinning ball) and after that tryed to restart my mac pro, but it has been recovering space from file vault for 2 hours. I am trying to access the internet from my mac air, but the speed is 10% of what I usually get.
Any suggestions? Starting to regret getting the TC, I had high expectations about it.
Thanks
Rubens

Thanks William.
I got help from Apple by phone and aparrently after importing the old airport extreme configurations, my time capsule ended with wrong "Radio channel selection" and after changing the 2.4Ghz to 9 and the 5Hhz to 157 the internet connection is back to normal. thanks

Very slow new broadband

Similar Messages

Maybe you are looking for