Very slow or non-existent broadband in the evening...

Why is it that when you contact BT about a slow or non-existent BT broadband every evening, they doggedly maintain that testing the line and waiting seven days will solve the problem? My BT broadband works wonderfully well during the daytime but slows to a standstill in the evening, not really a line problem, rather a bit of exchange congestion I think, unless of course you believe in conspiracies.
What if BT are actually setting the lines that have the old white HomeHub and Internet phone to a lower priority than the Infinity lines, to boost the performance of the new connections and encourage, (force), the current HomeHub users to upgrade? I rather like having two telephone lines, and would rather not upgrade and lose the second line, but I feel that this is not what BT want.
So if I'm forced to upgrade and lose the Internet phone it's off to Sky, those Murdochs need all the help they can get.
Solved!
Go to Solution.

Hi evm001 & Ropy
I am really sorry that you have had problems getting this sorted out. I'll be happy to get involved and make sure we get your service fixed if you can give us one more chance?
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Re: Very slow or non-existent broadband in the eve...

I am having the same problem, every evening usually between 9 pm and 10 pm but at other time as well. Slower at other times in the evening as well.
I consider that the problem is serious enough that BT have not fullfilled their part of the contract.
Shoreham-by-Sea Exchange. Wired in Ethernet connection.

Are there any exchange problems. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT1338 My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds. Can you help me?

My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds before the screen changes. This has been happening the past 24 hours. Any ideas?

First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

Mac book pro is running very slow and won't connect to the Internet

Mac book pro is running very slow and won't connect to the Internet. Please help I'm rubbish with computers!

Mac book pro is running very slow and won't connect to the Internet. Please help I'm rubbish with computers!

I have iphone 4 with ios 7.0.3. but with ios 7.0.3 my phone is working very slow. please do something for all the iphone 4 user.

i have iphone 4 with ios 7.0.3. but with ios 7.0.3 my phone is working very slow. please do something for all the iphone 4 user.

Hi Tyler199869,
If you are having issues making or receiving calls after updating your iPhone, you may find the following article helpful:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Regards,
- Brenden

My Macbook Pro is very very slow with OFFICE.. when will the new office

come out? the one that is native to OSX... not using ROSSETTA or somehting?
Thanx!

I've never run into a word document or excel spreadsheet that didn't display properly in NeoOffice, and deal with dozens of office files each day. I suppose files with complex layouts may have issues, but I have yet to run into one. YMMV, I guess. In any case, it's native, quick, and free, so it doesn't hurt to try it out.
I've had really bad luck with Office on the Mac - buggy, slow, awkward non-mac-like interface, plus it installs junk all over your system (in typical MS fashion). Plus, it's fairly expensive. The next version of office shows some promise - the MS mac team supposedly did a serious overhaul on the interface and internals, but time will tell. The only thing I really miss is the AppleScript support - Office is very script-friendly.

My MacBook Pro air is working very slow... And occasionally the screen just has an envelope with a?

My MacBook Pro is moving very very slow and occasionally when the screen comes on it's an envelope with a? What do you all suggest

Your hard drive may be failing... which model MacBook Pro do you have (e.g., "15-inch Late 2011") and which version of OS X are you running?
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Very slow (almost none) 3D Acceleration with current Nvidia driver

Hi,
I'm having a problem on my Vostro 1400 with Nvidia M8400GS graphics card. The thing is that I don't have 3D acceleration to run compiz or 3D games (Urban Terror). Well, I can run GLXgears and start up Urban Terror, but the performance in UT is very slow (unplayable) even in the main menu - the sound is laggin etc). Even if I run Xcompmgr, the performance is very bad. I have had this issue almost a year now under Arch and I haven't found any solution to this problem.
Currently I'm running Nvidia driver from the extra repo version 169.12-4.
I also have enabled nvidia-xconfig --composite option to my xorg.conf file.
Here is my xorg.conf file:
# nvidia-xconfig: X configuration file generated by nvidia-xconfig
# nvidia-xconfig: version 1.0 (buildmeister@builder3) Thu Feb 14 18:20:37 PST 2008
Section "ServerLayout"
Identifier "X.org Configured"
Screen 0 "Screen0" 0 0
InputDevice "Mouse0" "CorePointer"
InputDevice "Keyboard0" "CoreKeyboard"
EndSection
Section "Files"
RgbPath "/usr/share/X11/rgb"
ModulePath "/usr/lib/xorg/modules"
FontPath "/usr/share/fonts/misc"
FontPath "/usr/share/fonts/100dpi:unscaled"
FontPath "/usr/share/fonts/75dpi:unscaled"
FontPath "/usr/share/fonts/TTF"
FontPath "/usr/share/fonts/Type1"
EndSection
Section "Module"
Load "dbe"
Load "record"
Load "extmod"
Load "xtrap"
Load "glx"
Load "freetype"
EndSection
Section "InputDevice"
Identifier "Keyboard0"
Driver "kbd"
Option "XkbRules" "xorg"
Option "XkbModel" "pc105"
Option "XkbLayout" "ee"
EndSection
Section "InputDevice"
Identifier "Mouse0"
Driver "mouse"
Option "Protocol" "auto"
Option "Device" "/dev/input/mice"
Option "ZAxisMapping" "4 5 6 7"
Option "Emulate3Buttons" "true"
EndSection
Section "Monitor"
Identifier "Monitor0"
VendorName "Monitor Vendor"
ModelName "Monitor Model"
EndSection
Section "Device"
Identifier "Card0"
Driver "nvidia"
VendorName "nVidia Corporation"
BoardName "GeForce 8400M GS"
Option "NoLogo"
EndSection
Section "Screen"
Identifier "Screen0"
Device "Card0"
Monitor "Monitor0"
SubSection "Display"
Viewport 0 0
EndSubSection
SubSection "Display"
Viewport 0 0
Depth 4
EndSubSection
SubSection "Display"
Viewport 0 0
Depth 8
EndSubSection
SubSection "Display"
Viewport 0 0
Depth 15
EndSubSection
SubSection "Display"
Viewport 0 0
Depth 16
EndSubSection
SubSection "Display"
Viewport 0 0
Depth 24
EndSubSection
EndSection
Section "Extensions"
Option "Composite" "Enable"
EndSection
If you have any idea or comment about my problem, please let me know.
Cheers,
Verner

@ OP
You might wanna try tuning your xorg setup a bit as is described on the wiki http://wiki.archlinux.org/index.php/Beg … Fxorg.conf , and just under the section on xorg there is a bit of more info on the nvidia or ati specific stuff.
Is there a reason you are not specifying the default depth portion?
eg:
Section "Screen"
Identifier "Screen0"
Device "Card0"
Monitor "Monitor0"
DefaultDepth 24
Or the modes portion?
eg:
SubSection "Display"
Viewport 0 0
Depth 24
Modes "1024x768" "800x600" "640x480"
There's also more detailed info on the wiki about xorg http://wiki.archlinux.org/index.php/Xorg and nividia http://wiki.archlinux.org/index.php/NVIDIA
Although, some of those nvidia specific options can lower your fps, I tried some of them and then removed them as they killed my opengl performance in 3d games, only "Option" I added and kept was the NoLogo one.
Hope something there helps, always has for me
wiki wiki wiki wiki wiki wiki wiki wiki wiki wiki mushroom mushroom
Last edited by RabidWolf (2008-06-20 21:23:38)

Very slow response, stopping for seconds in the middle of typing an email

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For me, I think the "Skype Click to Call 5.11.0.9874" addon was causing the slow response. Once I disabled this addon Firefox was responding normally.

Macbook pro 2010...cursor is acting crazy jumping everywhere and responding very slow...thought it was the track pad but I plugged in a mouse and it still does the same thing...is this a virus?..and can someone please help?...

My Macbook pro is acting Crazy....the Cursor just keeps on jumping everywhere and not responding when I use the trackpad....Even when it does respond it is very slow...I thought it was the trackpad acting up but realized it wasnt when i plugged in a mouse and it still did the same thing...this happened one other time and shortly after my computer froze...I had to restart for it to work but restarting dosent help this time...can someone please help?...Is this a Virus?

It is not a virus. See my Mac Virus Guide*.
As to what it might be, that's hard to say. You should try some basic troubleshooting... Repair the hard drive with disk utility. Boot in safe mode and see if it happens then, log in to a different user account and see if it happens there, reboot from another system and see if it happens.
Apparently some people have had this kind of problem caused by swelling batteries that push on the underside of the trackpad and cause all kinds of strange problems. Is your machine's underside deformed at all?
* Disclaimer: links to my pages may give me compensation, and should not be taken as endorsement of my services by Apple.

My internet is working very slow with my macbook pro, but the network is fine because my macbook air is working perfect?

My internet on my macbook pro is working very slow, but the network appears to be fine. My mac book air internet is working perfectly. Any thoughts?

Safari 6
1. Restart the router. Restart the computer.
2. Safari > Preference > Advanced
    Checkmark the box for "Show Develop menu in menu bar".
    Develop menu will appear in the Safari menu bar.
    Click Develop and select "Empty Caches" from the dropdown.
3. Option click the "Go" menu in the Finder menu bar.
    Select "Library" and then "Caches".
    Right click "com.apple.Safari" and select "Move to Trash"
    Relaunch Safari.
4. Reset Safari.
    Click Safari in the menu bar.
    From the drop down select "Reset Safari".
    Uncheck the box next to " Remove saved names and passwords".
    Click "Reset".
5. Safari > Preferences > Extensions
     Turn those off, if any.

I have been trying to burn a movie in iDVD and it has been VERY slow. Never had problems in the past. HELP!

Hi there, I have been trying to burn a movie I created in iDVD. When in the "creating your DVD" it is VERY slow saying it will take over 6 hours to burn the movie. I have never had this problem before. It also won't let me minimize the screen, I just get the beeping noise that something is wrong, but no pop up window telling me what to do. Does that make sense? Also the black & orange burn wheel is spinning VERY slowly and will often just stop. Any help would be much appreciated. Thank you!

Hi
When iDVD goes slow to ridiculously slow - it usually depends on - low free space on Start-up hard disk
• I set for a minimum of 25Gb free space
• 10Gb might work but slow
• 5Gb - slow and un-stable - DVD usually doesn't play
• <1Gb - iDVD might not even start and even so Mac OS runs into problems.
Else
Not knowing the origin to Your problem - General approach when in trouble is as follows.
• Delete iDVD pref file - *or rather start a new user/account* - log into this and re-try
iDVD pref file resides.
Mac Hard Disk (start-up HD)/Users/"Your account"/Library/Preferences
and is named.
*com.apple.iDVD.plist*
While iDVD is NOT RUNNING - move this file out to desk-top.
Now restart iDVD.
• Free space on internal (start-up) hard disk if it is less than 10Gb should rather have 25Gb
• Hard disk is untidy. Repair Permissions, Repair Hard disk (Apple’s Disk Utilities application)
• Program miss-match. iDVD 5.0.2, Mac OS X.4.11 AND QuickTime 7.5.5 - is OK - DON’T work under Leopard
• Program miss-match. iDVD 6.0.4, Mac OS X.4.11 AND QuickTime 7.5.5 - is OK (might work under Leopard)
• Program miss-match. iDVD’08 v. 7.0.1, Mac OS X.4.11 AND QuickTime 7.5.5 - is OK will work under Leopard)
• Program miss-match. iDVD’09 v. 7.0.4, Mac OS X.5.8 AND QuickTime 7.6.4 - is OK (does work under Leopard)
• iDVD (08) v7 Locate theme folder. Move out iDVD1, iDVD 2 and eventually iDVD4 folders to desktop - re-try
Macintosh HD/Library/Application Support/iDVD/Themes/ zzzzzzzzzz
or
Macintosh HD/Users/Your log-in//Library/Application Support/iDVD/Installed Themes/ zzzzzzzzzz
• Try a Cleaning CD/DVD that cleans the laser lens on the DVD burner/player
iDVD 6.0.4 and iDVD 7.0.1 are compatible with Mac OS X 10.5 Leopard
Last resort. from Craig. Solved the problem!! Finally!!
I deleted every iDVD application and folder from my boot drive,
emptied the trash and then installed iDVD 08 using the customize option
and I am up and running.
If You do a re-install be sure to get rid of all iDVD old parts AND then EMPTY the Trash-basket !
iDVD updated ?
Apple Codec updated ?
Start a New Clean project - or delete project assets
No of Colors - must be set to millions
EdinSF writes that, The 10.6.3 update with an Open GL fix seems to have taken care of the problem.
Yours Bengt W

Hi , after the update my macbook has become very slow , is anyone else also facing the same issue????

After update my macbook takes lot of time to start and shut down , its kind of annoying and suddenly it also changed the system date n time .

Try:
Mac Mini (Core i5)is very slow, not very responsive.
BTW, this is the Mac Pro desktop forum

Cisco AnyConnect Secure Mobility client software has VERY slow file transfers from system on the VPN, about 1/10 of non-VPN.

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I've found that copying a file from a system on the VPN runs at about 1/10 the speed of getting a file from a system that is NOT on the VPN.

first poster -
"Downloads from random internet sites are 5-10 times faster than anything from a server on the VPN."
Your corporate network may just have too little bandwidth, your taking a poor internet route between carriers (ISP's are often maxed out believe it or not), there is a speed an duplex problem or you have a bad MTU. test all of them. your pc's MTU should be 1300. MAX on all interfaces. use the setmtu.exe tool.
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I have a Verizon IPhone 4 with IOS 5.0.1 and I'm having trouble connecting to an open network called linksys that says I'm connected with the wifi icon in the menu bar but it's a slow to non existing connection? Anyone in similar situation?

My other questions were anyone in a similar situation? Should I get wifi in my home? What is the best provider in Chicago?

Since the network obviously doesn't belong to you, we're not going to be able to suggest much you can do to fix it. As for getting wifi in your home, do you not already have Internet access? Wireless routers are cheap if you already have wired Internet. If you don't, the "best" provider may not be a relevant question. You probably have 2, maybe 3 choices. Your cable company, your phone company and probably one other choice that is actually running piggyback on either the cable or phone company. If you're in a high rise, the building may have their own service you can buy into.

Very slow or non-existent broadband in the evening...

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