Very slow speed at weekends and evening

I know broadband speeds might dip a bit during peak times but my connection goes from 5-6 meg during the week day to 0.25-1.00 in the evening and at weekends. This weekend has been particularly bad. Any ways of getting this solved without going through the call centre route? 

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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    Solved!
    Go to Solution.

    After getting the mods involved and a fault being raised the fault still hasn't been fixed even through it states on the BT website report and track faults that it has been fixed.  An engineer hasn't been out to fix it so I am confused as to what BT have done to attempt to fix my broadband problem
    Seriously what do I have to do to get this fixed.  It is unacceptable that I'm am paying for a service I'm not getting.
    How is this posted screen from BT Speedtest accetpable for BT Infinity Option 2 with speeds stated as 60mb down and 20mbs up as reported by the enginner who fitted it.
    Your advise will be greatfully helped as I have tried every option now and stil no fix.

  • Very Slow Speed & BT seem unable to fix

    Hi All,
    First time post and would very much welcome anyone’s view on my problem.
    Apologies if it’s a bit long!
    The problem: Very slow download speed, going as low as 50kbs. Prior to this issue my download speed was around 4.5Mb but since this issue started it has reduced to around 1Mb first thing in the morning which decreases as the day goes on.
    The results of a previous BT speedtest were Download Speed 190Kb / DSL connection rate 6.62 Mb (Downstream) / 448Kb (Upstream) IP Profile for line 5Mb
    (All tests were carried out using a single Windows 7 desktop pc with a wired connection to a home hub 2)
    6 Feb – Contacted BT to advise of speed problem and was informed that they would need to run a test which would take 48 hours.
    8 Feb – Contacted BT to be advised it could be a problem with the home hub or network not passing signal. Further line test carried out and was told that it is not a fault within my property. They would pass problem to Network Faults Dept so they could reconfigure the line and they would call me 9 Feb.
    9 Feb – BT Called and following a search on this site I mentioned that the noise margin seemed high (13.3dB/26.0dB)  He said it should be 6dB and put in a request for it to be lowered and was told the speed should increase by 11 Feb. (Noise margin was under 6dB by the next day)
    10 Feb – BT (Level 2 Help) called to advise the broadband connection is in the stabilisation phase.
    11 Feb – Called BT to advise no change in speed. They run test and now say fault is inside the house and an engineer would be required. Oh and it would be a chargeable visit. I queried this as the advisor I spoke to 8 Feb said it was not a problem inside the house but his response was that it was originally a network fault, which was fixed, but now it is a problem inside the house. Sounds Fishy!
    Call was transferred to the department that arrange engineers and to cut a long story short it was agreed that it would not be chargeable visit.
    13 Feb – BT called to advise an engineer visit 14 Feb
    14 Feb – Openreach engineer tested wiring and all was OK. Just to be double sure he replaced the master socket to a 2 port type (hub in top port and telephone in bottom) and was told this type does not require a DSL filter. He also changed the Home Hub 2 to a Home Hub 3 and after still no improvement he concluded BT were throttling my broadband. I’m not sure if he reset my profile but said it should start to improve over the next couple of days.
    16 Feb – Still no improvement so I called BT again. They wanted to test the line again and it apparently came back with a network fault and it would take another 48 hours. I then asked to speak to a Manager who reviewed my problem history and transferred me to someone in the Network Department. She did a bit of tinkering and the speed went from 200kb to 400kb, then another bit of tinkering and it went to 550kb. At last, i thought, we were making slow progress but since this call, the speed has decreased again to 130kb. She said that I have to wait another 4 days for it to possibly improve and will call me 21 Feb. They keep telling me I have to wait 48 hours here, 3 days there but unfortunately I now have little faith that there will be any improvements in 4 days time. Is this acceptable or am I being too impatient.
    This is the latest ADSL line status:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    2 days, 05:23:05
    Downstream:
    6.469 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    5.6 dB / 23.0 dB
    Line attenuation (Down/Up):
    40.5 dB / 23.5 dB
    Output power (Down/Up):
    20.2 dBm / 12.4 dBm
    FEC Events (Down/Up):
    0 / 2
    CRC Events (Down/Up):
    2423 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    9705 / 2
    Error Seconds (Local/Remote):
    1920 / 3

    Cable connection to Hub
    1. Best Effort Test: -provides background information.
    Download  Speed
    127 Kbps
    0 Kbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 127 Kbps
     For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :6.62 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 5 Mbps
    This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
    If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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