Very slow speeds suddenly

I have the 3mbps plan, and since about a week ago the download speed has dropped to around .25-.35 mbps consistantly.  Upload seems normal.  Very late at night around 2 AM the speed seems to bump back up, but only around .7 to 1 mbps.  I've disabled wireless on my router and that does not make a difference.  My router is the Westell 327w.
This is not the first time I've had speed issues, and it's starting to get tiresome.  The last time there were horribly poor speeds for about a week and then the entire area had an outage for a day, then it came back up and everything was fine and speeds were back to normal.  Obviously was an issue on Verizon's end.  I suspect this is the same, but of course customer service doesn't want to entertain that possibility.  I'm about on the end of my rope and ready to find a new ISP if this isn't resolved quickly.

It would be that big box. You can technically mess with the Coax, Ethernet and Telephone connections within the ONT, as those are considered customer servicable. What you should never, ever touch would be the Fiber line. Disconnecting that or damaging that can really cause some issues. Fiber is both a pain to clean and splice properly if something happens to the clean connection.
Your BBU should be located inside if the ONT is outdoors, as the BBUs are not weatherproofed like the ONTs are. You should be able to shut it down and power it up without heading outside. The only reason you'd need to go outside is to check on the ONT's status lights to see if it has power and if the network connection is there, which we're saving for other troubleshooting steps for other times.
========
The first to bring me 1Gbps Fiber for $30/m wins!

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    Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

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    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • New Contract -- Very Slow Speeds--900kbps

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    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 00:11:43
    Downstream
    5,248 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.6 dB / 28.0 dB
    Line attenuation (Down/Up)
    34.6 dB / 19.5 dB
    Output power (Down/Up)
    8.2 dBm / 2.0 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    1 / 1
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    1 / 1
    Solved!
    Go to Solution.

    mrbren wrote:
    Download  Speed
    890 Kbps
    0 Kbps
    1000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 890 Kbps
     For your connection, the acceptable range of speeds is 200-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :5248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 1000 Kbps
    Thanks
    From your posted bt test
    If any post helps tick the star box on the left
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