Very slow to open web pages

Why does it take ages to open web pages? It can take up to 10 seconds and sometimes it takes so long that it times-out and asks me to reload. Reloading does not make it any quicker. It is not just one web page, it happens on most pages that I try to open. Once the page is open the screen updates very quickly (as you would expect). I am using BT Infinity-1 and the new Hub 5. It is slow using both IE-11 and Google Chrome. I have run all the various virus checks and PC 'clean-up' utilities.
I'm not sure if it's a problem with my PC or a network or a configuration problem.
Any ideas welcome.
Ta, Lou

Hi, Thanks for that.
For some reason I cannot capture screenshots. It won't let me cut/paste to the clipboard. Maybe I need a utility to take a screenshot or maybe those BT pages are protected?
However I ran the speedtester and adslchecker and the results are within stated limits.
I then downloaded and ran the BT Help package. On the PC Health check it reported some problems with cache so I elected to fix those. I was using Google Chrome at the time but it seemed to switch me to IE during the troubleshooting.
I have now rebooted and it seems much better. Perhaps it was simply a cache problem. If that is the case I don't know how the cache problem occured or why my various utiliites like Ccleaner and System Mechanic didn't report those problems.
I'll use my PC for a few days and see if the webpage opening delays have been fixed, or I'll report back here.
Again thanks.

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