Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Similar Messages

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

Then Restore your iPhone Firmware with iTunes on computer. See if better. If not, talk to Verizon and see if they know of the problem and if there is a fix. If not, then make Genius reservation and take iPhone to Apple for resolution under Warranty.

Very very slow upload speeds (25/25 service)

I've had FiOS with 25/25 service for some time now, but for the past month or so, the upload speeds have been painfully slow. I ran the Verizon speed test and ended up with sub-1.0 upload speeds, and that's if the upload test completes at all. It starts out reasonably , then seems to stall and eventually dies. As others have reported in earlier threads, other speed tests (Speakeasy and the Java-based Verizon test ,when I could find it) reported better speeds, but nothing close to 25 up (This seems to be common in other reports of slow speed I saw here.). Download speeds are fine, around 31 when I run it wired.
Before people tell me it's my PC, this occurs with my Android phone as well (it timed out trying to email a video), AND with my Sling Solo box (lets me watch TV remotely), which is where I originally noticed the problem - it starts out OK and then times out.
I had been going back and forth with the VerizonSupport person on Twitter and they weren't able to resolve it (they did reset the ONT at one point, I think - wasn't home so I cannot confirm). I called customer service last Thursday and they sent me a new router, but that did not fix the problem.
What's my next step here? What could be causing this? Could it be in the "line"? The ONT? Are there any tests I can run myself other than the speed test? And why do some speed tests run fine but the Verizon one does not?
I can post screen shots of the speed test later if necessary.
Solved!
Go to Solution.

So, after getting a new router and finding that did not fix my prob;lem, and being told that they ran a speed test to my ONT from their end and that it was good (so the problem was likely my wiring), my problem went away (back to 31/27 on 25/25 service). The week before I noticed that it had fixed itself, I stopped to talk to a Verizon repair guy who was on my street fixing someone else's service. The repair guy said that my neighbor claimed that his service was dropping, but the repair guy said he could not find anything and ended up replacing the ONT. He had no idea what my problem was but maybe after I left he figured something out related to the two problems and fixed it. Very strange, but I am very pleased that it's fixed. I had the Verizon Support guys on Twitter look up my neighbor's problem ticket to see if there was something in there to saw what they did, but all they saw was the ONT replacement.
I wish I could say what solved the problem since I know there are other people who have had this problem in the past. I hate it when problems "fix themselves".

Very Slow Upload Speeds on Infinity

I've been using Infinity for a couple of years now, in the last 2-3 months the upload speed has dropped from a consistant 4 - 6 mbps to an average of 0.3 - 0.5 mbps. The download has also dropped but not so much, we used to get a good 30mbs most of the time and now it's averaging 20 - 25mbps. I've phoned to see if there's a fault to be told it's an acceptable speed for Infinity and BT cannot and won't ever guarantee a 6 - 8mbs upload speed. Even though the engineer that installed it a couple of years ago wouldn't leave until he got the 6mbps upload speed and a 35mbs download speed.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow broadband speed and random disconnection...

I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop. Im in scotland, dundee in the DD2 post code area if that matters.
I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
Any help would be fantastic. I just want to be able to play my **bleep** xbox again
Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
DSL Connection
Link Information
Uptime:   0 days, 0:29:27
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 768
Data Transferred (Sent/Received) [MB/MB]:   19.28 / 20.58
Output Power (Up/Down) [dBm]:   12.5 / 13.5
Line Attenuation (Up/Down) [dB]:   27.5 / 47.0
SN Margin (Up/Down) [dB]:   23.0 / 13.5
Vendor ID (Local/Remote):   TMMB / IFTN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 1,216
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
Line Profile:   Interleaved
Aut inveniam viam aut faciam

Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
The speedtester on the other hand is working. Here are those results:
1. Best Effort Test: -provides background information.
Download Speed
409 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
307 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 307 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
Aut inveniam viam aut faciam

E1200 very slow upload speeds

We just got an e1200 v2 router to replace one that died, and upload speeds are very, very slow. I've tried alot of potential fixes already, without success. Some help would really be appreciated. Thank you very much! (Details below.)
Speeds: Download averages about 30mbs (different time of day, multiple different speed tests, etc...) while upload averages less than 0.3mbs. Upload is about 5mbs if I plug any computer directly into the cable modem. It's definitely the router slowing things down.
Router Configuration: Newest firmware (2.0.05), upnp disabled
Wireless: Network Mode = Mixed, WPA Personal, Channel 11 (tried 1 and 6 also)
Other Steps Taken: reset the router, modem, tried adjusting MTU (in increments) down to 1430

You’ve mentioned that upload speed are slow through the router but not if directly cabled. Did you mean to say the upload speed is ok if you are directly cabled to the router or through the modem? How about try disabling WMM under Applications & Gaming > QoS. Check then if there will be an improvement with the upload speed.

Fast download but (very) slow upload speed

I know that typically upload speeds are slower than download from most ISP in the US, but I have been doing tests the past few weeks on 3 different Mac's (and iPhone/iPad) and while my download speed is good (between 20 and 30 mbps, my upload speed never really gets past 1mpbs (.95 is about average).
Are there any settings on my Airport Express settings that I can change or look at? I'm running the latest Lion on two pretty new machines and Snow Leopard on an older iMac that we have, all with very simiar results.
Thanks.

One area to try is to change the default (Automatic) setting for the Ethernet WAN Port in the AirPort Utility.
I would suggest trying 1000 Mbps/Full Duplex, and then, 100 Mbps/Full Duplex to see which gives you better results.

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

Have recently moved back to BT from Talk Talk. Average speeds with talktalk were: 2800kbps down and around 400kbps up. This is what I am getting now!!!!!
Line state
Connected
Connection time
0 days, 0:34:10
Downstream
1,472 Kbps
Upstream
64 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 5.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 15
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
1
These speeds, coupled with a ping time of around 300ms has made my broadband worse than useless!!! The Kids are driving me mad as Xbox live and Call of Duty online is just a mere pipe dream the way it is at the moment
Never thought I would say this, but why did I leave talktalk????
What can I do???? Nothing has changed with my internal wiring and all I have done is change the talktalk router for the home hub.

Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

WRT310Nv2 very slow upload speeds

So I bought this new router, and am getting the same download speeds as my old one ... which is about 30 mbps thing is on my old lynksys router which was only wired .. I would get 1.6 mbps upload speeds.
Now on my new router I am hooked up through a wired connection and still get the same 30 mbps download speed .. but my upload is only at .34 to .41 mbps .. cant figure out whats causing this. It has to be the router cause I tested the old one and the same thing again .. 1.6 on the up ... then put back in this one and back to .34 to .41 ... anyone have any suggestions ?

From how I understand the situation, your old router provides you 30Mbps download and 1.6Mbps while WRT310Nv2 is giving you the same download but 034Mbps-0.41Mbps upload only. Definitely it's the configuration on the router that needs to be checked.
Try to play around with MTU settings on WRT310Nv2. You could try lowering it down at least less than 1495. As much as possible, try to mirror the settings you have on the old router.

Very slow upload speeds

Is anyone else having a problem with upload speeds? I'm on the 15/5 plan, and my downloads are fine (over 14), but my uploads are at less below 2. This hasn't always been the case, but I started running a backup to an offsite server yesterday and the uploads are crawling along.
Verizon's speed test as well as speedtest.net giving the same answer, so it's not the servers on the other end of my backup that are the problem, and I've tested it on all 3 of our computers over both wireless and wired connections with the same results.
I used to get almost the full 5 upload speed. At this rate, the backup will take 3 weeks of 24/7 uploads. Anyone know what gives?

jpbarr, you can send me a private message w/ all your info & I will take a look on our end for you. Thanks Brett
Brett
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Very slow upload speed

Hi would like to know how I can get better upload speed on infinity. Current Download 21680 upload 550kbts/s
This has ever since I got infinity installed. Earlier on this year I got bt to check the line the answer from the engineer was that a section of the line is old aluminium cable, will bt replace this to copper or will they just let it be as this must be given more than myself poor upload speeds what if any thing can I do about this.
Was thinking of moving provider but as this would still run on the SHORT portion of aluminium cable I would have the same problem. Or would another provider request bt upgrade this section of cable.

This is the info from router it is not the home hub
HomeCloud
Logged in | FRITZ!Box | FRITZ!NAS | MyFRITZ! |
Overview
Internet
Online Monitor
Account Information
Filters
Permit Access
MyFRITZ!
DSL Information
Telephony
Home Network
WLAN
DECT
System
DSL Information
Overview
DSL
Spectrum
Statistics
Line Settings
Feedback
Negotiated connection properties
Receive Direction Send Direction
Max. DSLAM throughput kbit/s 25000 800
Min. DSLAM throughput kbit/s 12496 128
Attainable data rate kbit/s 21680 570
Current throughput kbit/s 21608 552
Seamless rate adaptation off off
Latency fast fast
Impulse Noise Protection 0 0
G.inp off off
Signal-to-noise ratio dB 7 6
Bitswap on off
Line attenuation dB 26 5
Profile 17a
G.Vector off off
Carrier record A43 A43
Error counter
Seconds With Not Remediable Errors (CRC)
Errors (ES) Many
Errors (SES) per
Minute Last
15 Minutes
FRITZ!Box 193 0 0.4 4
Central exchange 9 0 0.01 0
Refresh Help
View: Advanced | Contents | Manual | avm.de

Very slow broadband speed and many disconnections

Here is my speed tes result
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
66 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 66 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Here is my hub
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
192 kbs
160 kbs
Max Rate:
192 kbs
164 kbs
Noise Margin:
15.0 dB
7.0 dB
Attenuation:
58.5 dB
31.5 dB
Output Power:
14.5 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
192 kbs
Attenuation @ 300kHz:
58.5 dB
Uncanceled Echo:
-10.4 dB
Ok
VCXO Frequency Offset:
19.3 ppm
Ok
Final Receive Gain:
30.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

I have now this in my hub but the speed is the same slow DSL Details
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2208 kbs
448 kbs
Max Rate:
2208 kbs
736 kbs
Noise Margin:
15.0 dB
16.0 dB
Attenuation:
57.6 dB
31.5 dB
Output Power:
18.4 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2208 kbs
Attenuation @ 300kHz:
57.6 dB
Uncanceled Echo:
7.9 dB
Suspicious - check phone filters and alarm
VCXO Frequency Offset:
19.0 ppm
Ok
Final Receive Gain:
32.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

I recently downloaded and installed OS X Mavericks 10.9 on my MacbookAir3,2 and have slower operating speed, especially very slow upload of e-mail attachments. Anyone got a fix, or advice on self-diagnosing the underlying problem?

I recently downloaded and installed OS X Mavericks 10.9 on my MacbookAir3,2 and now seem to have slower operating speed, especially very slow upload of e-mail attachments. Anyone got a fix, or advice on self-diagnosing the underlying problem?

Try my Mac Performance Guide.
If that doesn't help, post back here with the results of all the things you tried to do as part of that guide.

Very slow upload, high packet discards - Pittsburgh

I´ve had Verizon DSL in a Pittsburgh suburb for about 8 years without problems until a few days ago.
My plan is 3 Mbps down/768Kbps up and my modem is a Westell 2200. I used to measure
speed consistently at about 2.8 Mbps down and 700 Kbps up. Sites used to load within seconds.
The first symptom of my current trouble is that I am unable to send email with a 300 KB attachment
via Yahoo. Some sites take forever to load. Speed measurements on dslreports and speedtest.net now usually give the expected download speed but sometimes give extremely high ping times and upload speed measurements always HANG / never finish or get aborted.
I called Verizon support and they suggested connecting the computer directly to the modem
with an Ethernet cable. I did that but it doesn´t help.
Modem statistics show the expected speeds with SNR ratio 20 dB down and 12 dB up. Ethernet and WAN packet errors and discards are none EXCEPT the WAN interface has a very large number of OUT PACKET DISCARDS (more than half of out packets sent).
High WAN out packet discards explain slow upload speeds, but what could be the cause?
It seems that the WAN line is OK given the SNR ratios, no errors or discards in and no errors out.
The problems is specifically high WAN out discards.
How can I get Verizon to verify the port and congestion on their side? That would seem a likely
cause, right?
Solved!
Go to Solution.

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Step two: Can you provide the Transceiver Statistics from your modem?
Which means..
Visit http://192.168.1.1/ for me and do the following:
a) If you see a Blue and White Westell page, mouse over [b]Troubleshooting[/b], go to [b]DSL[/b], and choose [b]Transceiver Statistics[/b]. Copy and paste the information on that page.
b) If using the Red and Black Firmware: Go to [b]System Monitoring > Advanced Monitors > Transceiver Statistics[/b]. Copy and paste the information on that page.
c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
d) If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/[b]Serial Number[/b].
By [b]Serial Number[/b], I don't mean type in the words [b]Serial Number[/b]. I mean find and type in the serial number found on the bottom of this router.
joe12 wrote:
I´ve had Verizon DSL in a Pittsburgh suburb for about 8 years without problems until a few days ago.
My plan is 3 Mbps down/768Kbps up and my modem is a Westell 2200. I used to measure
speed consistently at about 2.8 Mbps down and 700 Kbps up. Sites used to load within seconds.
The first symptom of my current trouble is that I am unable to send email with a 300 KB attachment
via Yahoo. Some sites take forever to load. Speed measurements on dslreports and speedtest.net now usually give the expected download speed but sometimes give extremely high ping times and upload speed measurements always HANG / never finish or get aborted.
I called Verizon support and they suggested connecting the computer directly to the modem
with an Ethernet cable. I did that but it doesn´t help.
Modem statistics show the expected speeds with SNR ratio 20 dB down and 12 dB up. Ethernet and WAN packet errors and discards are none EXCEPT the WAN interface has a very large number of OUT PACKET DISCARDS (more than half of out packets sent).
High WAN out packet discards explain slow upload speeds, but what could be the cause?
It seems that the WAN line is OK given the SNR ratios, no errors or discards in and no errors out.
The problems is specifically high WAN out discards.
How can I get Verizon to verify the port and congestion on their side? That would seem a likely
cause, right?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Very slow upload speeds and packet loss

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