Very Slow upstream on iChat AV 3.0.1 (v392)

I can initiate and receive iChat Video invitations. Once the connection is established, the incoming video is just fine (typically 300 kbps and 15 frames), but my upstream rate is VERY slow (64kbps at 1 frame per second.)
I have no idea why this is the case. Prior to upgrading to Tiger, I never had this problem. Also, over the weekend, I repaired permissions on my hard drive using Tech Tool Pro 4.
Does anyone have suggestions on how I can remedy this slow upstream problem? I am using Comcast cable broadband service, and can measure an inbound (downstream) rate of 2.7 mbps.
Thanks in advance.
Ben Day

Hi Benjamin,
Item 7 is the pointer.
The 1 fps second problem is caused by:
1) An Add-on for Panther called iCAR This created the ability to leave an Away message on the AIM server (for when you were really not there) and is incompatible with Tiger/iChat. The bits for it are normally in Application Support in a folder called SMBL
2) Apple Remote Desktop being selected and active in System Preferences > Sharing > Services tab
3) A backgound application called folding@home which also uses the internet (night explain the connection speed drop) This helps a University to trace protien molecules.
4) There are two reports of Lotus Notes being a problem
5) a Database called PostGreSQL that uses spare processor time. Unfortunately it has a higher priority than iChat. But it can be altered to use different timings. Do a search at the Topic level to find post on this.
This list is not known to be complete and there may be more listed in the Trouble Shoootng post Defcom linked you to.
Ralph

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    1/17/15 7:56:06.396 AM com.apple.xpc.launchd[1]: (com.apple.window_proxies) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.396 AM com.apple.xpc.launchd[1]: (com.apple.inputswitcher.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.396 AM com.apple.xpc.launchd[1]: (com.apple.universalaccesscontrol.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.396 AM com.apple.xpc.launchd[1]: (com.apple.universalaccessd.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.396 AM com.apple.xpc.launchd[1]: (com.apple.UserEventAgent-Aqua) This service is defined to be constantly running and is inherently inefficient.
    1/17/15 7:56:06.487 AM com.apple.xpc.launchd[1]: (com.apple.usernoted) This service is defined to be constantly running and is inherently inefficient.
    1/17/15 7:56:06.487 AM com.apple.xpc.launchd[1]: (com.apple.VoiceOver.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.488 AM com.apple.xpc.launchd[1]: (com.apple.ZoomWindow.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:56:06.488 AM com.apple.xpc.launchd[1]: (org.openbsd.ssh-agent) The ServiceIPC key is no longer respected. Please remove it.
    1/17/15 7:56:06.488 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.user.501.100006.Aqua) Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.pluginkit.pkd.plist, error = 17: File exists
    1/17/15 7:56:06.488 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.user.501.100006.Aqua) Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.mbpluginhost.user.plist, error = 17: File exists
    1/17/15 7:56:09.953 AM lsregister[369]: LaunchServices: Begin database seeding
    1/17/15 7:56:09.954 AM lsregister[369]: LaunchServices: Completed database seeding
    1/17/15 7:56:11.822 AM UserEventAgent[366]: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin
    1/17/15 7:56:12.064 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.user.501.100006.Aqua) Could not import service from caller: caller = otherbsd.367, service = com.apple.photostream-agent, error = 119: Service is disabled
    1/17/15 7:56:12.064 AM otherbsd[367]: Could not submit LoginItem job com.apple.photostream-agent: 119: Service is disabled
    1/17/15 7:56:12.797 AM UserEventAgent[366]: user agent networkd: built Sep  9 2014 16:11:57
    1/17/15 7:56:13.843 AM UserEventAgent[366]: received an unknown event from daemon
    1/17/15 7:56:14.492 AM nsurlsessiond[373]: No directory for bundleID: com.apple.cloudd
    1/17/15 7:56:15.361 AM apsd[51]: Peer [pid=372] requested push wake but lacks APSPushWakeEntitlement
    1/17/15 7:56:17.800 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:56:17.833 AM secinitd[375]: UID[501]: cache loaded: /System/Library/Caches/com.apple.app-sandbox-cache.plist
    1/17/15 7:56:20.808 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:56:23.953 AM CalendarAgent[374]: Exception fetching ABCDContact in context <ABManagedObjectContext: 0x7fa46a629e50>: keypath birthdayComponents not found in entity <NSSQLEntity ABCDContact id=21>
    1/17/15 7:56:23.954 AM CalendarAgent[374]: Error fetching ABCDContact in context <ABManagedObjectContext: 0x7fa46a629e50>: (null) (null)
    1/17/15 7:57:44.128 AM apsd[51]: Attempt to set push wake topics without dark wake enabled: ()
    1/17/15 7:57:44.130 AM apsd[51]: Attempt to set push wake topics without dark wake enabled: ()
    1/17/15 7:57:44.132 AM apsd[51]: Attempt to set push wake topics without dark wake enabled: ()
    1/17/15 7:57:44.903 AM askpermissiond[382]: objc[382]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
    1/17/15 7:57:44.921 AM askpermissiond[382]: StoreTransport: Resetting APS Connection using environment name production
    1/17/15 7:57:45.283 AM fmfd[383]: Initialized sandbox
    1/17/15 7:57:45.555 AM com.apple.xpc.launchd[1]: (com.apple.lakitu) The JoinExistingSession key is only available to Application services.
    1/17/15 7:57:45.555 AM com.apple.xpc.launchd[1]: (com.apple.accounts.dom) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:57:45.633 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:57:46.198 AM com.apple.iCloudHelper[384]: objc[384]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
    1/17/15 7:57:46.252 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:57:46.532 AM apsd[51]: Peer [pid=383] requested push wake but lacks APSPushWakeEntitlement
    1/17/15 7:57:47.247 AM cloudd[385]: Could not create primary backing account
    1/17/15 7:57:56.509 AM identityservicesd[387]: [Warning] DeviceHeartbeat - Failed loading device heartbeat data from keychain -25300
    1/17/15 7:57:57.405 AM com.apple.xpc.launchd[1]: (com.apple.DataDetectorsDynamicData) The JoinExistingSession key is only available to Application services.
    1/17/15 7:57:57.411 AM com.apple.xpc.launchd[1]: (com.apple.FileSyncAgent.PHD.isRunning) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
    1/17/15 7:57:57.413 AM com.apple.xpc.launchd[1]: (com.apple.mbloginhelper.user) This key does not do anything: OnDemand
    1/17/15 7:57:57.413 AM com.apple.xpc.launchd[1]: (com.apple.mbpluginhost.user) This key does not do anything: OnDemand
    1/17/15 7:57:57.419 AM com.apple.xpc.launchd[1]: (com.apple.secd) This key does not do anything: OnDemand
    1/17/15 7:57:57.419 AM com.apple.xpc.launchd[1]: (com.apple.secd) The ServiceIPC key is no longer respected. Please remove it.
    1/17/15 7:57:57.420 AM com.apple.xpc.launchd[1]: (com.apple.speech.speechsynthesisd) This key does not do anything: OnDemand
    1/17/15 7:57:57.422 AM com.apple.xpc.launchd[1]: (com.apple.TrustEvaluationAgent) This key does not do anything: OnDemand
    1/17/15 7:57:58.448 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDRadeonX4000_AMDAccelDevice.
    1/17/15 7:57:58.448 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDRadeonX4000_AMDAccelSharedUserClient.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class AMDSIVideoContext.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class Gen6DVDContext.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelDevice.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelSharedUserClient.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextMain.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextMedia.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IGAccelVideoContextVEBox.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOBluetoothDeviceUserClient.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOHIDParamUserClient.
    1/17/15 7:57:58.449 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the IOKit user-client class IOSurfaceRootUserClient.
    1/17/15 7:57:58.450 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the mach service named com.apple.AirPlayXPCHelper.
    1/17/15 7:57:58.450 AM com.apple.audio.DriverHelper[391]: The plug-in named AirPlay.driver requires extending the sandbox for the mach service named com.apple.wirelessproxd.
    1/17/15 7:57:58.695 AM com.apple.xpc.launchd[1]: (com.apple.appkit.xpc.sandboxedServiceRunner) The JoinExistingSession key is only available to Application services.
    1/17/15 7:57:59.801 AM coreaudiod[390]: 2015-01-17 07:57:59.801136 AM [AirPlay] BTLE discovery removing all devices
    1/17/15 7:57:59.803 AM coreaudiod[390]: 2015-01-17 07:57:59.802622 AM [AirPlay] Resetting AWDL traffic registration.
    1/17/15 7:57:59.803 AM coreaudiod[390]: 2015-01-17 07:57:59.802933 AM [AirPlay] Deregister AirPlay traffic for AWDL at MAC 00:00:00:00:00:00 with target infra non critical PeerIndication=0 err=-3900
    1/17/15 7:57:59.981 AM com.apple.xpc.launchd[1]: (com.apple.imdmessageservices.IMDMessageServicesAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:57:59.984 AM com.apple.audio.DriverHelper[391]: The plug-in named BluetoothAudioPlugIn.driver requires extending the sandbox for the IOKit user-client class IOBluetoothDeviceUserClient.
    1/17/15 7:57:59.984 AM com.apple.audio.DriverHelper[391]: The plug-in named BluetoothAudioPlugIn.driver requires extending the sandbox for the mach service named com.apple.blued.
    1/17/15 7:57:59.984 AM com.apple.audio.DriverHelper[391]: The plug-in named BluetoothAudioPlugIn.driver requires extending the sandbox for the mach service named com.apple.bluetoothaudiod.
    1/17/15 7:58:00.144 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:00.336 AM discoveryd[50]: AwdlD2d AwdlD2dStartBrowsingForKey: '_airplay' Browsing service started
    1/17/15 7:58:00.336 AM discoveryd[50]: AwdlD2d AwdlD2dStartBrowsingForKey: '_raop' Browsing service started
    1/17/15 7:58:00.390 AM coreaudiod[390]: Logging disabled
    1/17/15 7:58:00.425 AM coreaudiod[390]: 2015-01-17 07:58:00.425163 AM [AirPlay] AirPlay: Performing audio format change for 4 (AP Out) to PCM/44100/16/2 for output and  for input
    1/17/15 7:58:00.425 AM coreaudiod[390]: 2015-01-17 07:58:00.425361 AM [AirPlay] AirPlay: Performing audio format change for 4 (AP Out) to PCM/44100/16/2 for output and  for input
    1/17/15 7:58:00.457 AM logind[66]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100010
    1/17/15 7:58:00.457 AM logind[66]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2
    1/17/15 7:58:00.457 AM IMDPersistenceAgent[394]: SACShieldWindowShowing:925: ERROR: NULL response
    1/17/15 7:58:00.854 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:01.140 AM bluetoothaudiod[395]: Logging disabled
    1/17/15 7:58:01.344 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: Configuring notification center for identifier: com.apple.iChat   topics: (
    1/17/15 7:58:01.447 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:    NC Disabled: NO
    1/17/15 7:58:01.453 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:   DND Enabled: NO
    1/17/15 7:58:01.453 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: Updating enabled: YES   (Topics: (
    1/17/15 7:58:01.473 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamPriority key is not available on this platform.
    1/17/15 7:58:01.473 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:01.474 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:01.509 AM CallHistorySyncHelper[381]: [Warning] Services all disappeared, removing all dependent devices
    1/17/15 7:58:01.509 AM callservicesd[389]: [Warning] Services all disappeared, removing all dependent devices
    1/17/15 7:58:01.534 AM com.apple.xpc.launchd[1]: (com.apple.auditd[398]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
    1/17/15 7:58:01.537 AM pboard[396]: Attempt to unlink previous shared memory during startup returned an error.  Continuing...
    1/17/15 7:58:01.541 AM imagent[392]: [Warning] Services all disappeared, removing all dependent devices
    1/17/15 7:58:01.662 AM kellerct[401]: audit warning: allsoft
    1/17/15 7:58:01.663 AM kellerct[402]: audit warning: soft /var/audit
    1/17/15 7:58:01.731 AM kellerct[404]: audit warning: closefile /var/audit/20150117135558.20150117135801
    1/17/15 7:58:01.752 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:03.110 AM logind[66]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100017
    1/17/15 7:58:03.110 AM logind[66]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2
    1/17/15 7:58:03.111 AM IMRemoteURLConnectionAgent[397]: SACShieldWindowShowing:925: ERROR: NULL response
    1/17/15 7:58:03.346 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamPriority key is not available on this platform.
    1/17/15 7:58:03.346 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:03.347 AM com.apple.xpc.launchd[1]: (com.apple.imtranscoding.IMTranscoderAgent) The _DirtyJetsamPriority key is not available on this platform.
    1/17/15 7:58:03.347 AM com.apple.xpc.launchd[1]: (com.apple.imtranscoding.IMTranscoderAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:58:03.475 AM imagent[392]: [Warning] IMDAccount: incoming 'defaults' is not a dictionary, (null), (null)
    1/17/15 7:58:03.475 AM imagent[392]: [Warning] IMDAccount: incoming 'defaults' is not a dictionary, (null), (null)
    1/17/15 7:58:03.924 AM callservicesd[389]: Failed to get the bundle id
    1/17/15 7:58:33.479 AM com.apple.xpc.launchd[1]: (com.apple.auditd[408]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
    1/17/15 7:58:33.493 AM kellerct[412]: audit warning: soft /var/audit
    1/17/15 7:58:33.493 AM kellerct[413]: audit warning: allsoft
    1/17/15 7:58:33.494 AM kellerct[414]: audit warning: closefile /var/audit/20150117135801.20150117135833
    1/17/15 7:59:03.103 AM kellerct[419]: audit warning: soft /var/audit
    1/17/15 7:59:03.103 AM kellerct[420]: audit warning: closefile /var/audit/20150117135833.20150117135903
    1/17/15 7:59:03.105 AM kellerct[421]: audit warning: allsoft
    1/17/15 7:59:03.177 AM com.apple.xpc.launchd[1]: (com.apple.imdmessageservices.IMDMessageServicesAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:59:03.177 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:59:36.026 AM com.apple.xpc.launchd[1]: (com.apple.auditd[430]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd
    1/17/15 7:59:36.036 AM kellerct[434]: audit warning: allsoft
    1/17/15 7:59:36.036 AM kellerct[433]: audit warning: soft /var/audit
    1/17/15 7:59:36.056 AM kellerct[436]: audit warning: closefile /var/audit/20150117135903.20150117135936
    1/17/15 7:59:36.657 AM WindowServer[119]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'. Run with arg = -login
    1/17/15 7:59:39.235 AM WindowServer[119]: CGXSetDisplayColorProfileAndTransfer: Display 0x04271ac0: Unit 0; ColorProfile { 532686347 }; TransferTable (256, 3)
    1/17/15 7:59:40.686 AM com.apple.AmbientDisplayAgent[162]: AmbientDisplayAgent started
    1/17/15 7:59:52.327 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 7:59:52.763 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "SystemUIServer" after 1.75 seconds (server forcibly re-enabled them after 1.32 seconds)
    1/17/15 7:59:54.344 AM sharingd[449]: 07:59:54.277 : Starting Up...
    1/17/15 7:59:54.350 AM sharingd[449]: 07:59:54.349 : Device Capabilities (Handoff:NO, Instant Hotspot:NO, AirDrop:NO, Legacy AirDrop:NO, Remote Disc:NO)
    1/17/15 7:59:58.399 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 7:59:58.799 AM sharingd[449]: [Warning] Services all disappeared, removing all dependent devices
    1/17/15 7:59:59.943 AM iconservicesagent[452]: iconservicesagent launched.
    1/17/15 8:00:00.665 AM Spotlight[442]: spot: agent checkin
    1/17/15 8:00:00.971 AM Spotlight[442]: connectionToService 0x6080001185d0
    1/17/15 8:00:01.215 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:00:01.754 AM iconservicesagent[452]: Starting service with cache path: /var/folders/kp/bghl35295gq0lksv9z_tj65w0000gn/C/com.apple.iconservices
    1/17/15 8:00:01.927 AM Finder[437]: assertion failed: 14B25: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89
    1/17/15 8:00:02.172 AM SystemUIServer[429]: Cannot find executable for CFBundle 0x7f8e21515e20 </System/Library/CoreServices/Menu Extras/Clock.menu> (not loaded)
    1/17/15 8:00:02.490 AM sharingd[449]: 08:00:02.489 : No delegate parameters from account, account exists = NO
    1/17/15 8:00:02.490 AM sharingd[449]: 08:00:02.490 : Tethering: Identifier needs fixing
    1/17/15 8:00:02.493 AM sharingd[449]: 08:00:02.492 : No delegate parameters from account, account exists = NO
    1/17/15 8:00:02.497 AM sharingd[449]: 08:00:02.496 : No delegate parameters from account, account exists = NO
    1/17/15 8:00:02.802 AM SystemUIServer[429]: Cannot find executable for CFBundle 0x7f8e215168c0 </System/Library/CoreServices/Menu Extras/Volume.menu> (not loaded)
    1/17/15 8:00:04.460 AM com.apple.metadata.SpotlightNetHelper[453]: CGSConnectionByID: 0 is not a valid connection ID.
    1/17/15 8:00:04.460 AM com.apple.metadata.SpotlightNetHelper[453]: Invalid Connection ID 0
    1/17/15 8:00:07.583 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:00:07.000 AM kernel[0]: Sandbox: Finder(437) System Policy: deny file-write-unlink /Users/kellerct/Library/Saved Application State/com.apple.finder.savedState/restorecount.plist
    1/17/15 8:00:11.064 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "SystemUIServer" after 4.48 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:00:12.019 AM Spotlight[442]: applications query - started
    1/17/15 8:00:13.397 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:00:13.408 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 2.09 seconds (server forcibly re-enabled them after 2.07 seconds)
    1/17/15 8:00:13.434 AM com.apple.SecurityServer[54]: Session 100022 created
    1/17/15 8:00:15.198 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:00:17.444 AM com.apple.xpc.launchd[1]: (com.apple.quicklook[460]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
    1/17/15 8:00:18.400 AM storeaccountd[458]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff821d2d7e0> connection from pid 453 with interface <AccountServiceInterface: 0x7ff821d2f000> (PID 453)
    1/17/15 8:00:19.767 AM Finder[437]: CoreDockSetTrashFull returned error -4956
    1/17/15 8:00:33.161 AM com.apple.xpc.launchd[1]: (com.apple.PhotoApps.AVCHDConverter) Unknown key for dictionary: EnvironmentVarialbles
    1/17/15 8:00:33.162 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:00:33.511 AM WindowServer[119]: CGXGetConnectionProperty: Invalid connection 38503
    1/17/15 8:00:36.958 AM Spotlight[442]: applications query - finished in 25 seconds
    1/17/15 8:00:45.091 AM iconservicesd[37]: Failed to move temp file /Library/Caches/com.apple.iconservices.store/56B5168D-6EE1-1078-094C-DF302C9E25 2E.isdata.tmp to /Library/Caches/com.apple.iconservices.store/56B5168D-6EE1-1078-094C-DF302C9E25 2E.isdata with error: Error Domain=NSCocoaErrorDomain Code=516 "“56B5168D-6EE1-1078-094C-DF302C9E252E.isdata.tmp” couldn’t be moved to “com.apple.iconservices.store” because an item with the same name already exists." UserInfo=0x7faec0c1ce50 {NSSourceFilePathErrorKey=/Library/Caches/com.apple.iconservices.store/56B5168D -6EE1-1078-094C-DF302C9E252E.isdata.tmp, NSUserStringVariant=(
        Move
    ), NSDestinationFilePath=/Library/Caches/com.apple.iconservices.store/56B5168D-6EE 1-1078-094C-DF302C9E252E.isdata, NSFilePath=/Library/Caches/com.apple.iconservices.store/56B5168D-6EE1-1078-094C -DF302C9E252E.isdata.tmp, NSUnderlyingError=0x7faec0c20620 "The operation couldn’t be completed. File exists"}
    1/17/15 8:00:45.202 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[489]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
    1/17/15 8:00:46.662 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:47.005 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:47.203 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:47.303 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:47.418 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:47.420 AM ReportCrash[489]: Attempt to read info_array in pid 486 failed, address was 8fea0edc
    1/17/15 8:00:48.868 AM com.apple.xpc.launchd[1]: (com.ibm.Notes.helper.57684[484]) Service exited with abnormal code: 133
    1/17/15 8:00:48.870 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:00:50.893 AM WiFiAgent[478]: [NO client logger] <Sep  9 2014 16:12:26> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...
    1/17/15 8:00:50.894 AM WiFiAgent[478]: [NO client logger] <Sep  9 2014 16:12:26> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiAgent
    1/17/15 8:00:52.993 AM storeaccountd[458]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff821d1b380> connection from pid 425 with interface <AccountServiceInterface: 0x7ff821d21870> (PID 425)
    1/17/15 8:00:56.590 AM Keychain Circle Notification[468]: Posted at launch: (
    1/17/15 8:00:59.357 AM ReportCrash[489]: Saved crash report for mpreload[486] version ??? to /Users/kellerct/Library/Logs/DiagnosticReports/mpreload_2015-01-17-080057_chris -kellers-imac-2.crash
    1/17/15 8:01:00.381 AM storeaccountd[458]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff821d26660> connection from pid 471 with interface <AccountServiceInterface: 0x7ff821d26a90> (PID 471)
    1/17/15 8:01:02.464 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:01:08.936 AM CloudKeychainProxy[493]:  __45-[UbiqitousKVSProxy doEnsurePeerRegistration]_block_invoke <UB---e-C---> ensurePeerRegistration called, success ((null))
    1/17/15 8:01:09.116 AM Keychain Circle Notification[468]: rawStatus -1, #applicants 0, #peers 0, err=Error Domain=com.apple.security.sos.error Code=2 "The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Remote error : The operation couldn‚Äôt be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call))" UserInfo=0x7fe810c50330 {NSDescription=Remote error : The operation couldn‚Äôt be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)}
    1/17/15 8:01:09.457 AM Keychain Circle Notification[468]: Checking validity of 0 notes
    1/17/15 8:01:09.459 AM Keychain Circle Notification[468]: writeToStorage plist={
        applcationDate = "0000-12-30 00:00:00 +0000";
        lastCircleStatus = "-1";
        lastWritten = "2015-01-17 14:01:09 +0000";
        pendingApplicationReminder = "4001-01-01 00:00:00 +0000";
        pendingApplicationReminderInterval = 172800;
    1/17/15 8:01:11.225 AM NotificationCenter[471]: Layout still needs update after calling -[NSView layout].  NSView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it.  Both are programming errors in Cocoa Autolayout.  The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.
    1/17/15 8:01:13.128 AM Fitbit Connect Menubar Helper[490]: <FBMessenger: 0x6080000a4440>: Another data is still sending. Placing send request into queue.
    1/17/15 8:01:22.339 AM Pages[485]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
    Call location:
    1/17/15 8:01:22.707 AM Pages[485]: 0   CarbonCore                          0x906087e7 ___Gestalt_SystemVersion_block_invoke + 135
    1/17/15 8:01:22.707 AM Pages[485]: 1   libdispatch.dylib                   0x9ac890b5 dispatch_once_f + 251
    1/17/15 8:01:22.707 AM Pages[485]: 2   libdispatch.dylib                   0x9ac8a0d8 dispatch_once + 31
    1/17/15 8:01:22.707 AM Pages[485]: 3   CarbonCore                          0x9059afb8 _Gestalt_SystemVersion + 1050
    1/17/15 8:01:22.707 AM Pages[485]: 4   CarbonCore                          0x9059ab69 Gestalt + 150
    1/17/15 8:01:22.707 AM Pages[485]: 5   SFUtility                           0x00c7af7d GetSystemVersion + 29
    1/17/15 8:01:22.707 AM Pages[485]: 6   Pages                               0x00002ede main + 62
    1/17/15 8:01:35.736 AM AppleIDAuthAgent[473]: AppleIdAuth URL: https://identity.apple.com/dsservices/dsxmlrpc
    1/17/15 8:01:37.085 AM storeassetd[501]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb75141bd40> connection from pid 498 with interface <AssetServiceInterface: 0x7fb751410710> (PID 498)
    1/17/15 8:01:39.000 AM kernel[0]: BUG in process suhelperd[176]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
    1/17/15 8:01:44.660 AM storeassetd[501]: addOperation <UpdateOperation: 0x7fb751521c00>{name = '(null)'}
    1/17/15 8:01:52.676 AM locationd[177]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework
    1/17/15 8:01:53.484 AM pkd[450]: FCIsAppAllowedToLaunchExt [343] -- *** _FCMIGAppCanLaunch timed out. Returning false.
    1/17/15 8:01:54.977 AM locationd[177]: could not get apple languages array, assuming english
    1/17/15 8:01:58.753 AM storeaccountd[458]: ADI: {
        "Cache-Control" = "no-transform, max-age=5783";
        Connection = "keep-alive";
        "Content-Encoding" = gzip;
        "Content-Length" = 21198;
        "Content-Type" = "text/xml; charset=UTF-8";
        Date = "Sat, 17 Jan 2015 14:01:58 GMT";
        "Last-Modified" = "Sat, 17 Jan 2015 09:59:41 GMT";
        Server = "ATS/4.1.0";
        "Strict-Transport-Security" = "max-age=31536000";
        Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";
        "X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13/https/itspod=71?ix=5";
        "X-Apple-Partner" = "origin.0";
        "apple-timing-app" = "52 ms";
        "x-apple-aka-ttl" = "Generated Sat Jan 17 01:59:41 PST 2015, Expires Sat Jan 17 07:39:41 PST 2015, TTL 20400s";
        "x-apple-application-instance" = 36907;
        "x-apple-application-site" = ST11;
        "x-apple-jingle-correlation-key" = 7NX7P35WOS6TXF5G23YINVLGHI;
        "x-apple-max-age" = 14400;
        "x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";
        "x-apple-request-store-front" = "143441-1,13";
        "x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";
        "x-webobjects-loadaverage" = 0;
    1/17/15 8:02:08.230 AM locationd[177]: could not get apple languages array, assuming english
    1/17/15 8:02:20.274 AM storeaccountd[458]: ADI: {
        "Access-Control-Allow-Origin" = "*";
        "Cache-Control" = "private, max-age=60";
        Connection = "keep-alive";
        "Content-Length" = 2;
        "Content-Type" = "application/json; charset=UTF-8";
        Date = "Sat, 17 Jan 2015 14:02:20 GMT";
        Expires = "Sat, 17 Jan 2015 14:03:20 GMT";
        "Strict-Transport-Security" = "max-age=31536000";
        Vary = "X-Apple-Store-Front,X-Dsid,Cookie";
        "access-control-allow-credentials" = true;
        "apple-timing-app" = "0 ms";
        "x-apple-application-instance" = 10558;
        "x-apple-application-site" = NWK;
        "x-apple-jingle-correlation-key" = 3JUEEVPJFUPYEO3XLZVQSHT6KU;
        "x-webobjects-loadaverage" = 2;
    1/17/15 8:02:22.337 AM com.apple.backupd[223]: Network destination already mounted at: /Volumes/TimeMachine
    1/17/15 8:02:33.697 AM storeaccountd[458]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff821c5e730> connection from pid 501 with interface <AccountServiceInterface: 0x7ff821c4c530> (PID 501)
    1/17/15 8:02:38.681 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:02:40.187 AM com.apple.xpc.launchd[1]: (com.apple.StreamingUnzipService) The _DirtyJetsamPriority key is not available on this platform.
    1/17/15 8:02:40.187 AM com.apple.xpc.launchd[1]: (com.apple.StreamingUnzipService) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:02:41.433 AM storedownloadd[508]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe40d080e0> connection from pid 501 with interface <DownloadServiceInterface: 0x7ffe40d09c10> (PID 501)
    1/17/15 8:02:42.951 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 5.27 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:02:44.324 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:02:47.184 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:02:49.649 AM com.apple.xpc.launchd[1]: (com.apple.quicklook[515]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
    1/17/15 8:02:49.896 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "iPhoto" after 3.71 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:02:50.915 AM com.apple.backupd[223]: Disk image already attached: /Volumes/TimeMachine/Chris Keller’s iMac.sparsebundle, DIHLDiskImageAttach returned: 35
    1/17/15 8:02:52.477 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 9.15 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:02:55.119 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:02:55.626 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.51 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:02:56.051 AM WindowServer[119]: Display 0x4271ac0 captured by conn 0x830f
    1/17/15 8:02:57.685 AM com.apple.backupd[223]: Disk image /Volumes/TimeMachine/Chris Keller’s iMac.sparsebundle mounted at: /Volumes/Time Machine Backups
    1/17/15 8:03:05.600 AM findNames[514]: dispatch_semaphore_wait() time out: -[IMKUserDictionary reloadWithCompletionHandler:]
    1/17/15 8:03:09.145 AM apsd[51]: Peer [pid=372] requested push wake but lacks APSPushWakeEntitlement
    1/17/15 8:03:09.147 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f8023435240 {name = _NSDoNotDisturbEnabledNotification}
    1/17/15 8:03:12.864 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:    NC Disabled: NO
    1/17/15 8:03:13.765 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:   DND Enabled: YES
    1/17/15 8:03:13.765 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: Updating enabled: NO   (Topics: (null))
    1/17/15 8:03:15.085 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:03:26.274 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:03:32.237 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:03:33.955 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:03:35.114 AM com.apple.xpc.launchd[1]: (com.apple.quicklook.satellite.56EAB7C9-0C8F-4B87-9812-6B4934BB8288[522]) Service exited due to signal: Killed: 9
    1/17/15 8:03:47.274 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:03:48.221 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.95 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:03:48.558 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:03:58.043 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    1/17/15 8:04:02.423 AM QuickLookSatellite[528]: Failed to obtain sandbox extension for path=/Users/kellerct/Library/Caches/com.apple.quicklook.satellite. Errno:1
    1/17/15 8:04:03.355 AM QuickLookSatellite[528]: Failed to obtain sandbox extension for path=/Users/kellerct/Library/Caches/com.apple.quicklook.satellite. Errno:1
    1/17/15 8:04:14.086 AM com.apple.xpc.launchd[1]: (com.apple.quicklook.satellite.56EAB7C9-0C8F-4B87-9812-6B4934BB8288[528]) Service exited due to signal: Killed: 9
    1/17/15 8:04:19.644 AM WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Dropbox" for over 1.00 seconds. Server has re-enabled them.
    1/17/15 8:04:21.323 AM WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Dropbox" after 2.68 seconds (server forcibly re-enabled them after 1.00 seconds)
    1/17/15 8:04:39.152 AM apsd[51]: Peer [pid=372] requested push wake but lacks APSPushWakeEntitlement
    1/17/15 8:04:39.152 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: notification observer: com.apple.iChat   notification: __CFNotification 0x7f8023594a30 {name = _NSDoNotDisturbDisabledNotification}
    1/17/15 8:04:40.740 AM WindowServer[119]: Display 0x4271ac0 released by conn 0x830f
    1/17/15 8:04:40.902 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:    NC Disabled: NO
    1/17/15 8:04:40.909 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>:   DND Enabled: NO
    1/17/15 8:04:40.909 AM identityservicesd[387]: <IMMacNotificationCenterManager: 0x7f802358b260>: Updating enabled: YES   (Topics: (
    1/17/15 8:04:46.000 AM kernel[0]: fsevents: watcher dbfseventsd (pid: 542) - Using /dev/fsevents directly is unsupported.  Migrate to FSEventsFramework
    1/17/15 8:04:55.896 AM pkd[450]: UNINSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(1.7) 40AFE2D2-8557-4B8B-9844-3A767C1434E1 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
    1/17/15 8:04:55.925 AM pkd[450]: INSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(1.7) <__NSConcreteUUID 0x7fde10ca7cb0> 6301D176-51BE-49D5-98E7-67E1B12813C1 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
    1/17/15 8:04:59.601 AM CoreServicesUIAgent[457]: unexpected message <OS_xpc_error: <error: 0x7fff78ae9c60> { count = 1, contents =
      "XPCErrorDescription" => <string: 0x7fff78ae9f70> { length = 18, contents = "Connection invalid" }
    }>
    1/17/15 8:04:59.688 AM com.apple.xpc.launchd[1]: (com.apple.quicklook.satellite.D7A66065-B379-44F2-9D2E-2AC374FAEFAF[536]) Service exited due to signal: Killed: 9
    Thanks again for your help.

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
    Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed.  We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT.  We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine.  But we were still getting very slow speeds and the connection kept dropping.  So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
    When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
    This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer.  We have a BT Home Hub 4 so we have not got all the stats that previous HH had available. 
    Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
    Please see below for the information that I have been able to get:
    Home hub stats:
    17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
    17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
    Internet Connection Configuration
    Connection Information
    Connection time:
    4 days, 22:01:39
    Data Transmitted/Received:
    221.4 MB / 2.3 GB
    Bt Wholesale Broadband test:
    Download Speed: 0.02
    Upload speed: 0.34
    Ping latency: 0.00
    Further diagnostics:
    Master socket is
    I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
    Speedtest.net results:
    Ping: 463ms
    Download:0.13mbps
    Upload: 0.28mbps
    As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
    Any help would be greatly appreciated.
    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    To enable the community to help you please see the advice below:
    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
    1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
    All the below performed in TEST Socket:
    2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
    If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
    3) please post adsl line statistics 
    4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
     Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
     If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
    for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
     cheers
    I'm no expert, so please correct me if I'm wrong

  • Very slow broadband.

    Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
    Thanks in advance
    Aston
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    534 Kbps
    0 Kbps
    1000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 534 Kbps
     For your connection, the acceptable range of speeds is 400-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
     IP Profile for your line is - 613 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    679 Kbps
    0 Kbps
    888 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 679 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 888 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Solved!
    Go to Solution.

    Quiet line test ok, do have other wall sockets,but dont use them.
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    16 days, 0:48:32
    Downstream
    698 Kbps
    Upstream
    888 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleave
    Noise margin (Down/Up)
    30.6 dB / 7.3 dB
    Line attenuation (Down/Up)
    39.0 dB / 21.6 dB
    Output power (Down/Up)
    17.0 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 1861
    CRC Errors (Down/Up)
    150 / 2147480001
    HEC Errors (Down/Up)
    56 / 104870
    Error Seconds (Local)
    535

  • VERY SLOW RAID0 speeds, please help!

    file:///Users/new/Desktop/screenie.png
    please see attachment -- getting very slow read write speeds on raid0 strip set. how to fix?
    used various benchmarks including xbench, blackmagic disk speed test & trim enabler.
    i cant upload pipctures for some reason, regardless its 30mbps write and 120 mbps read -- on two 128gb micron c300 real ssds at sata 3 speeds...on a RAID set. turrible.

    1. Best Effort Test:  -provides background information.
    Donald  Speed
    0.08 Mbps
    0 Mbps
    0.25 Mbps
    Max Achievable Speed
     Donald speedachieved during the test was - 0.08 Mbps
     For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.14 Mbps
    Down : 00.7
    Up :0.04
    Ping : 82.25
    Also here's hub Details again
    Hub Firmware Information
    Current firmware:
    Version 4.7.5.1.83.8.94.1.11 (Type A)
    Last updated:
    23/04/13
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:12:25
    Downstream:
    6.25 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    11.7 dB / 27.0 dB
    Line attenuation (Down/Up):
    9.3 dB / 5.0 dB
    Output power (Down/Up):
    13.9 dBm / 12.3 dBm
    FEC Events (Down/Up):
    17 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
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  • 2.4GHZ clients very slow speeds with AP3600

    5508 WLC (7.5.102)
    AP36021
    We currently have a test WiFi SSID setup that uses basic mac filtering on our WLC's
    WLAN is configured with WPA and WPA2 L2 Security with WPA Policy and WPA2 Encryption.
    For some reason we seem to be getting very slow speeds on clients with 2.4GHZ
    for example speedtest.net I get 70mg upload and 65mg download on 5GHZ devices and about 1-3mg download and 1mg upload for 2.4GZ devices!
    AP36021 are dual band with 4 channels (2 x 2.4Ghz and 2 x 5Ghz)
    fyi - There are no dropped packets on the client stats via Prime mgmt that use 2.4GHZ
    Any ideas here?

    Foreign Primary WLC (let me know if you need the Anchor controller ouput as well)
    We have 3 ports configured  as 0/12 trunked
    interface GigabitEthernet0/12
    description + WLC ****
    switchport access vlan 999
    switchport trunk encapsulation dot1q
    switchport trunk native vlan 999
    switchport trunk allowed vlan 10,30,40
    switchport mode trunk
    switchport nonegotiate
    load-interval 30
    no cdp enable
    channel-group 3 mode on
    spanning-tree portfast
    end
    Building configuration...
    Current configuration : 330 bytes
    interface Port-channel3
    description + WLC ****
    switchport access vlan 999
    switchport trunk encapsulation dot1q
    switchport trunk native vlan 999
    switchport trunk allowed vlan 10,30,40
    switchport mode trunk
    switchport nonegotiate
    logging event trunk-status
    logging event bundle-status
    load-interval 30
    end
    AP switch port config
    Building configuration...
    Current configuration : 617 bytes
    interface GigabitEthernet4/32
    description AP36021
    switchport
    switchport access vlan 30
    switchport mode access
    switchport voice vlan 20
    load-interval 30
    speed auto 10 100
    wrr-queue bandwidth 5 90 5
    wrr-queue queue-limit 5 80 5
    wrr-queue random-detect min-threshold 2 70 100 100 100 100 100 100 100
    wrr-queue random-detect min-threshold 3 70 100 100 100 100 100 100 100
    wrr-queue random-detect max-threshold 2 100 100 100 100 100 100 100 100
    wrr-queue cos-map 2 1 0 1 2 4
    wrr-queue cos-map 3 1 3 6 7
    no snmp trap link-status
    mls qos trust cos
    no mdix auto
    spanning-tree portfast
    end
    show wlan 4
    WLAN Identifier.................................. 4
    Profile Name..................................... WLKPV
    Network Name (SSID).............................. WLKPV
    Status........................................... Enabled
    MAC Filtering.................................... Enabled
    Broadcast SSID................................... Enabled
    AAA Policy Override.............................. Disabled
    Network Admission Control
    Client Profiling Status
        Radius Profiling ............................ Disabled
         DHCP ....................................... Disabled
         HTTP ....................................... Disabled
        Local Profiling ............................. Disabled
         DHCP ....................................... Disabled
         HTTP ....................................... Disabled
      Radius-NAC State............................... Disabled
      SNMP-NAC State................................. Disabled
      Quarantine VLAN................................ 0
    Maximum number of Associated Clients............. 0
    Maximum number of Clients per AP Radio........... 200
    --More-- or (q)uit
    Number of Active Clients......................... 21
    Exclusionlist Timeout............................ 60 seconds
    Session Timeout.................................. 7200 seconds
    User Idle Timeout................................ Disabled
    Sleep Client..................................... disable
    Sleep Client Timeout............................. 12 hours
    User Idle Threshold.............................. 0 Bytes
    NAS-identifier................................... hellotest
    CHD per WLAN..................................... Enabled
    Webauth DHCP exclusion........................... Disabled
    Interface........................................ new-byod
    Multicast Interface.............................. Not Configured
    WLAN IPv4 ACL.................................... unconfigured
    WLAN IPv6 ACL.................................... unconfigured
    WLAN Layer2 ACL.................................. unconfigured
    mDNS Status...................................... Enabled
    mDNS Profile Name................................ default-mdns-profile
    DHCP Server...................................... Default
    DHCP Address Assignment Required................. Disabled
    Static IP client tunneling....................... Disabled
    PMIPv6 Mobility Type............................. none
        PMIPv6 MAG Profile........................... Unconfigured
        PMIPv6 Default Realm......................... Unconfigured
    --More-- or (q)uit
        PMIPv6 NAI Type.............................. Hexadecimal
    Quality of Service............................... Silver
    Per-SSID Rate Limits............................. Upstream      Downstream
    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
    Per-Client Rate Limits........................... Upstream      Downstream
    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
    Scan Defer Priority.............................. 4,5,6
    Scan Defer Time.................................. 100 milliseconds
    WMM.............................................. Allowed
    WMM UAPSD Compliant Client Support............... Disabled
    Media Stream Multicast-direct.................... Disabled
    CCX - AironetIe Support.......................... Enabled
    CCX - Gratuitous ProbeResponse (GPR)............. Disabled
    CCX - Diagnostics Channel Capability............. Disabled
    Dot11-Phone Mode (7920).......................... Disabled
    Wired Protocol................................... None
    Passive Client Feature........................... Disabled
    --More-- or (q)uit
    Peer-to-Peer Blocking Action..................... Disabled
    Radio Policy..................................... All
    DTIM period for 802.11a radio.................... 1
    DTIM period for 802.11b radio.................... 1
    Radius Servers
       Authentication................................ Global Servers
       Accounting.................................... Global Servers
          Interim Update............................. Disabled
          Framed IPv6 Acct AVP ...................... Prefix
       Dynamic Interface............................. Disabled
       Dynamic Interface Priority.................... wlan
    Local EAP Authentication......................... Disabled
    Security
       802.11 Authentication:........................ Open System
       FT Support.................................... Disabled
       Static WEP Keys............................... Disabled
       802.1X........................................ Disabled
       Wi-Fi Protected Access (WPA/WPA2)............. Enabled
          WPA (SSN IE)............................... Disabled
          WPA2 (RSN IE).............................. Enabled
             TKIP Cipher............................. Disabled
             AES Cipher.............................. Enabled
    --More-- or (q)uit
          Auth Key Management
             802.1x.................................. Disabled
             PSK..................................... Enabled
             CCKM.................................... Disabled
             FT-1X(802.11r).......................... Disabled
             FT-PSK(802.11r)......................... Disabled
             PMF-1X(802.11w)......................... Disabled
             PMF-PSK(802.11w)........................ Disabled
          FT Reassociation Timeout................... 20
          FT Over-The-DS mode........................ Enabled
          GTK Randomization.......................... Disabled
          SKC Cache Support.......................... Disabled
          CCKM TSF Tolerance......................... 1000
       WAPI.......................................... Disabled
       Wi-Fi Direct policy configured................ Disabled
       EAP-Passthrough............................... Disabled
       CKIP ......................................... Disabled
       Web Based Authentication...................... Disabled
       Web-Passthrough............................... Disabled
       Conditional Web Redirect...................... Disabled
       Splash-Page Web Redirect...................... Disabled
       Auto Anchor................................... Enabled
       FlexConnect Local Switching................... Disabled
    --More-- or (q)uit
       flexconnect Central Dhcp Flag................. Disabled
       flexconnect nat-pat Flag...................... Disabled
       flexconnect Dns Override Flag................. Disabled
       flexconnect PPPoE pass-through................ Disabled
       flexconnect local-switching IP-source-guar.... Disabled
       FlexConnect Vlan based Central Switching ..... Disabled
       FlexConnect Local Authentication.............. Disabled
       FlexConnect Learn IP Address.................. Enabled
       Client MFP.................................... Optional
       PMF........................................... Disabled
       PMF Association Comeback Time................. 1
       PMF SA Query RetryTimeout..................... 200
       Tkip MIC Countermeasure Hold-down Timer....... 60
    AVC Visibilty.................................... Disabled
    AVC Profile Name................................. None
    Flow Monitor Name................................ None
    Split Tunnel (Printers).......................... Disabled
    Call Snooping.................................... Disabled
    Roamed Call Re-Anchor Policy..................... Disabled
    SIP CAC Fail Send-486-Busy Policy................ Enabled
    SIP CAC Fail Send Dis-Association Policy......... Disabled
    KTS based CAC Policy............................. Disabled
    Assisted Roaming Prediction Optimization......... Disabled
    --More-- or (q)uit
    802.11k Neighbor List............................ Disabled
    802.11k Neighbor List Dual Band.................. Disabled
    Band Select...................................... Disabled
    Load Balancing................................... Disabled
    Multicast Buffer................................. Disabled
    Mobility Anchor List
    WLAN ID     IP Address            Status
    4           10.x.x.x          Up
    4           10.x.x.x         Up
    802.11u........................................ Disabled
    MSAP Services.................................. Disabled

  • Internet speeds very slow.

    Found web browsing very slow this morning. Checked my World of Warcraft account and that was also running slow.
    Did a speed test and got these results.
    Download  Speed
    0.42 Mbps
    0 Mbps
    4 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.42 Mbps
     For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
     IP Profile for your line is - 2.79 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    0.02 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Checked the service status and there is no problems in my area
    Any help please.

    It is a wired Connection
    Help
    My broadband connection
    Your broadband line is connected.
    Broadband connection details:
    Downstream
    3,167 Kbps
    Upstream
    34 Kbps
    Connection time
    0 days, 2:13:38
    Data transmitted
    9.31 MB
    Data received
    34.88 MB
    Broadband user name
    [email protected]
    My telephones
    Current settings for the telephones and handsets connected to your BT Home Hub.
    Calls to:
    Will ring:
    Status:
    My landline
    None of the Hub Phones
    There is no Broadband Talk account associated with your Home Hub.
    To activate your Broadband Talk account click here
    To view or change settings click here
    My home network
    Devices connected to your BT Home Hub.
    Wireless:
    android-19f677c5fe397e11
    Wireless:
    BenHarrison-HP
    Wireless:
    Wii
    Ethernet:
    Marcus-PC
    USB:
    No devices detected
    BTSpeedtester Beta (taken from http://speedtest.btcentralplus.com/beta/)
    Download Speed 0.63
    Upload Speed 0
    Ping149.63

  • Very slow download speed! help

    My download speed has been very slow tonight for some reason. I should be getting near 20mb mark but only get just over a meg dunno why.
      DEFORE
     http://speedtest.net/result/1912333461.png
    NOW
    http://www.speedtest.net/result/1930302659.png
    Here is my router settings 
    Line state:
    Connected
    Connection time:
    0 days, 00:23:07
    Downstream:
    22.04 Mbps
    Upstream:
    1.247 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    4.0 dB / 7.4 dB
    Line attenuation (Down/Up):
    7.4 dB / 5.7 dB
    Output power (Down/Up):
    19.8 dBm / 12.4 dBm
    FEC Events (Down/Up):
    5 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0

    Hi just been on my excharge on one of the link and its got a ?- broadband what does that mean?
     - 0845 Dial
     - "Connect" Dial
     - Broadband
     - Internet Connectivity
     - Email
     - Web Space & FTP
     - USENET
     - Services
     - Portal
     - Other
     - CGI Services
     - Broadband Phone
     - Home Phone
     - Network Capacity (ADSL/20CN)
     - Network Capacity (ADSL2+/21CN)
     RSS Feed
     Email Updates

  • Very slow broadband for 2 months

    Hi,
    Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
    Do i need to post any more info? Thanks a lot...any help will be much appreciated!
    Ste
    ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    0 days, 15:07:24
    Downstream
    575 Kbps
    Upstream
    828 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    33.3 dB / 8.6 dB
    Line attenuation (Down/Up)
    29.0 dB / 14.8 dB
    Output power (Down/Up)
    20.8 dBm / 12.4 dBm
    Loss of Framing (Local)
    7
    Loss of Signal (Local)
    2
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    748 / 247
    CRC Errors (Down/Up)
    294 / 2147480000
    HEC Errors (Down/Up)
    nil / 1002
    Error Seconds (Local)
    2
    <script type="text/javascript"></script>
    Hide Details

    With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
    However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
    Below is a copy of my stats, as an example.
    ADSL line status
    Connection Information
    Line state
    Connected <script type="text/javascript"></script>
    Connection time
    5 days, 04:11:55
    Downstream
    8,173 Kbps
    Upstream
    1,057 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.0 dB / 5.7 dB
    Line attenuation (Down/Up)
    44.6 dB / 22.4 dB
    Output power (Down/Up)
    12.4 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    42072 / 0
    CRC Errors (Down/Up)
    8262 / 0
    HEC Errors (Down/Up)
    278529 / 0
    Error Seconds (Local/Remote)
    735 / 0
    Hide Details

  • Very slow internet again

    Internet is very very slow, I know my location is quite far away from the exchange but this is just silly.
    Just ran a speed test:
    Download speed achieved during the test was - 41 Kbps
     For your connection, the acceptable range of speeds is 100-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :1280 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Upload speed achieved during the test was - 357 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 448 Kbps
    I have tried the obvious, resetting the router, checking the connections, checking for problems in my area and changing the filers but nothing seems to help.
    The master socket is Openreach NTE5
    Any help would be good
    Thanks
    Solved!
    Go to Solution.

    Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub all you can do is wait while the exchange equipment restores your profile
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very Slow.......... connection for last week

    Hi, ive been having very very slow speeds for the last 7-10 days speedtests showing anywhere between 200 kbps - 600 kbps which is obviously very bad, when i first move to this address about 2.5 months ago i was getting average of 5.5 mb which is a big diference. i have phoned bt who did test etc & got me to plug directly into master socket which didnt change anything, without going into all the problems ive had since moving i wonder if anyone who knows what there talking about tell me wether these stats from my home hub (black one) shed any light on the problem, also to point out i notice my phone line is a bit crackly when im using it
    ps im still directly connected to test socket with nothing else connected except my bt vision into the hub which when i disconnected didnt make any difference either so i have ruled that out. also just for information the connection usually drops 3-4 times of an evening & speedtester.bt.com showed my ip profile is 500 kbps or 1500 kbps on diferent days
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:22:29
    Downstream
    2,368 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    13.6 dB / 19.0 dB
    Line attenuation (Down/Up)
    34.0 dB / 20.0 dB
    Output power (Down/Up)
    19.8 dBm / 12.2 dBm
    Loss of Framing (Local)
    35
    Loss of Signal (Local)
    5
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    4

    rather than try and explain it would be easier for you to read about at your leisure
    http://www.jarviser.co.uk/jarviser/homehubindex.html
    http://www.kitz.co.uk/adsl/IPprofile.htm
    http://www.kitz.co.uk/adsl/max_speed_calc.php
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very slow Internet 0.12 Mbps

    Hi my Internet has got very slow after running the BT Wholesale Broadband Performance Test I am only getting 0.12 Mbps, I have had trouble in the past with a congested exchange but when it was sorted was getting between 6 and 7 Mbps any help would be gratefully appreciated. 

    Broadband Line Status 
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    Trellis On
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    Statistics
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    64 Kbps
    Noise Margin
    28.1 dB
    1.0 dB
    Line Attenuation
    13.0 dB
    8.0 dB
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    12.2 dBm
    K (number of bytes in DMT frame)
    7
    3
    R (number of check bytes in RS code word)
    8
    8
    S (RS code word size in DMT frame)
    8
    8
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    4
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    265734 
    265732 
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    RS Words
    2258746 
    2258722 
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