Very slow Word file import on RoboHelp HTML 8

Hello,
I am currently using RoboHelp HTML 8.0.2 on Vista 64-bit and when I import Word files (both .doc and .docx) it takes a really long time to complete (10-15 minutes for a 200pg/50topic/10MB Word file). Is this normal? At the end of the process it says "Updating Word file..." on the progress bar, and hangs up here for ~10 minutes. What exactly happens during this stage?
The Word file has a bunch of pictures and equations in it, was made using Word 2007, and is a pretty normal file otherwise.
Let me know if you guys need more information.
Andy

That is a pretty big document but it does still seem quite a time. You don't say what happens if you import smaller docs into a test project. Is the doc local?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Hi,
Take a look at this and see if it helps:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
also
Office 2010 components, such as Word 2010?
At this time, I suggest trying to start Excel in safe mode. Then, open the Excel file or create a new Excel file, and save the file to the network again.
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2.        Press and hold the CTRL key, and then click the Microsoft Excel.
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Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
Check if there are any add-ins, clear the checkbox to disable them.
Close the Office program and restart it.
Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.
====
Is the performance also slow when you trying to save the Excel file to other network path?
At this time, we can also try to test this issue in the clean boot mode.
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