Very suspect usage readings from BT

Question

We have just moved to BT from Orange we were with orange for ten years and never once went over our 10gb limit.
After four days using bt we have an email saying we are close to our limit after 6 days we are over our limit. After trying to phone them the very unhelpful people in India basically said if thats what it says then you need to upgrade.
Really how can they honestly say we have used that much in a week when we never used that in a month over a ten year period, to make matters worse the charge with orange a month was free because we had two mobile phones on contract, but the connection was very poor.
We moved to BT because we wanted a good constant connection (it has improved) but now we are being given this dubious reading and we are expected to believe it.
I am hoping I can leave bt as we have only been with them a week and hopefully never make this mistake again after googling this problem there was many many other people on this forum with the same complaint.
My advice stick with who your with because however bad it is it will ten times worse with BT.
http://community.bt.com/t5/Other-BB-Queries/BT-Bro​adband-Usage-monitor-LIES/td-p/318463

Answer 1

sholland888 wrote:
We have just moved to BT from Orange we were with orange for ten years and never once went over our 10gb limit.
After four days using bt we have an email saying we are close to our limit after 6 days we are over our limit. After trying to phone them the very unhelpful people in India basically said if thats what it says then you need to upgrade.
Really how can they honestly say we have used that much in a week when we never used that in a month over a ten year period, to make matters worse the charge with orange a month was free because we had two mobile phones on contract, but the connection was very poor.
We moved to BT because we wanted a good constant connection (it has improved) but now we are being given this dubious reading and we are expected to believe it.
I am hoping I can leave bt as we have only been with them a week and hopefully never make this mistake again after googling this problem there was many many other people on this forum with the same complaint.
My advice stick with who your with because however bad it is it will ten times worse with BT.
http://community.bt.com/t5/Other-BB-Queries/BT-Bro​adband-Usage-monitor-LIES/td-p/318463
Hi. Welcome to the forums.
Have you checked the online usage monitor to see what it's currently showing ? See my shortcuts (link below) options 14d-14j to access the meter.
Can you give an indication of your usage, e.g. smartphone, games consoles, tv streaming, catch-up tv, skype video chat etc.
Sometimes various ISPs have non inclusive times which need to be taken into consideration when comparing.
However - there are enough people complaining about high usage after initially joining to indicate that something is wrong somewhere.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures