Very unhappy

Why did my service get suspended for 109 I was going to pay the 109 the 15th of this month I have a check I could put on file

If your bill was not paid on the date due, your service would be suspended unless you made payment arraignments before your due date.

Similar Messages

IPad Air says iPad is disabled connect to iTunes and STILL not able to use it. VERY UNHAPPY

After uploading IOS8 on 9-17-14 my iPad Air says "iPad is disabled, connect to iTunes.". I have followed all the suggestions from Apple and tried to erase my iPad, but I am VERY UNHAPPY as none of these have resolved the problem. Apple, please provide the support when you have new downloads...

Apple are not involved in tracking/locating stolen or lost devices. Have you reported it to the police ?
Did you have Find My iPad enabled in Settings > iCloud ? If you did and you had iOS 7 installed on it then it should be harder to remove from your account, and the police could try locating it via http://www.icloud.com

Selection of Deskphone - very unhappy description

Hi
Is it possible to change the view of the deskphone selection?
It's very unhappy when the enduser must know which type of phone he has. And we have a lot people with 2 working places with the same phone type. So it's always a luck to select the right one.
At the moment I have not a much better idea for that, but the name of the phone is better then the type I think. Maybe it would be possible to place a own description next to the phone name, for an easier selection.
please have a look on it
thx Phil

I see the both the phone model info and also the description, exactly as it is typed in callmanager. I am familiar with the behavior you describe (not being able to figure out which device is which) but I no longer have that issue with 9.0.4.
I'm not sure why you aren't seeing that info. I assume somewhere something is using AXL to obtain the description info, perhaps you could verify that service is running.

Much disappointed / Much angry / very very unhappy

I am very very unhappy / much angry / much disappointed to update iphone 4s from ios7.1.2 to ios 8/8.1.1 if apple not make possible to downgrade i will sell it .
i Was satisfy with ios 7.1.2 but suddenly my iphone updated on ios 8, its many times hang in a day having lots of troubles

Wow, that's sad. So, what's your technical question?
You do realize that updating your iOS is your choice, correct? No one from Apple required you to update your iOS.
Your phone didn't 'suddenly' update to iOS 8. You chose to allow the update to occur. You have to initiate the update manually. It doesn't update all on it's own.

TS1398 I did everything you are recommend to do and still cannot connect to the network. "Unable to join network" shows up even that is a university network working for other users - students and staff. I am very unhappy with my new iphone 5 :(

I did everything recommended on apple store support site and still cannot connect to the network with my new iphone 5 but my co-workers and students (I work for the university) can keep connectivity all the time. I am very unhappy with my new phone

Be patient, Apple is coming out with a update soon, its been reported that they have sent the update to the carriers to test, which means it will be soon. And is suppose to address this issue.

Non existence internet speed. Very unhappy as Virg...

Having moved over to BT internet in Sept I am very unhappy at the level of speed. some days it wont even go online ( I never had this problem with Virgin) I am sick of having to get up at 6am just to look at the internet knowing that it wont work later this is not what I signed up for , you say in the help section do the speed checker ? I have tried but the internet is so slow it gives up half way through !! Forget trying to go online after 7.30pm as it can take 1hr to load up the yahoo email page ?? yet I can get it on my mobile in 2 mins ................................... maybe you can add some suggestions if it isnt fast enough for your speed checker?

Hello ,
Can you please post your ADSL stats by following this direct link; http://192.168.1.254/ going to A-Z (top right hand of the page) then to ADSL Status and post the stats including Noise Margin, Line Attenuation, Connection Speed, Errors etc..
Also we need a speedtest just to have a look and make sure everything's okay? Use this link http://bit.ly/o8qqQ9 as it will also help you diagnose and give you a list of solutions afterwards to help you diagnose your problems if it thinks there is a problem. Could you please also copy and paste the results from the White/Black/Green pop out page including your IP profile, DSL Connection Rate and speed achieved during test.
Run a line test to determine if or not it is an external problem: http://bit.ly/tgwip
Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
Lastly for now, call 17070 and Press Option 2 for the Quiet Line test and where possible use a corded phone as DECT handsets can pick up electrical interference?
Regards Edd
Check your Line
BT Speedtester

New 2014 X1 Carbon owner very unhappy.

I received my new X1 model (i7 Haswell Touchscreen) a couple days ago and here are my thoughts
- BAD keyboard. I just don't know what Lenovo was thinking! The feeling of the buttons is ok, but I'm constantly having to look down at it. The Home, End, Delete, Backspace placements aren't intuitive and have caused many errors.
- Adaptive Keys are nonsensical!!! I thought we were going to be able to program them? They're constantly changing and flickering.. just a huge annoyance. If you have browswers, MS programs, PS, and other programs open at the same time it's a nightmare! And the LCD strip is a bit cheap looking too.
- Screen: The images lack sharpness and text is blurry at times! Brightness and Color replication are decent, but both could be much better. There's some edge light bleed as well which you'll notice on black screens and 16:9 content. My wife has a Mac and her screen is just so much better. The X1 screen is also pretty reflective for what it claims to be "non-reflective".
- Trackpad.. it has decent feedback & gliding, but I'm missing the buttons a lot more than I thought I would when I first saw the design. I wouldn't say I hate it, but I don't much enjoy it either.
- Gesture Controls: these are pretty silly and limited. There's also too much lag. They're mildly fun to play around with once, but I would never use them again.
Conclusion:
I have owned 5 different ThinkPads over time and have been very loyal to IBM & ThinkPad over the years, but I simply can not recommend the new X1 to anyone for serious business purposes. There's too many interface areas that hamper your production. I'm very disappointed with this release by Lenovo.
Of course if you're more of a casual media user, then the X1 wouldn't be for you. The X1 line is supposed to cater to business users, but Lenovo has actually hurt that experience here.
The build is the only thing I'm relatively satisfied with - it's pretty solid and nice to the touch. And I've always preferred a 14" screen size. But these two things aren't nearly enough for this i7 machine and its price. Bottom line, there's too many functionality issues that I can't get over. It's just not an enjoyable user experience.
If Lenovo would've just made this with the X1 Gen 1's keyboard and touchpad, I would've liked it so much more. Unfortunately, the Gen 1's screen was so horrible that I ruled it out a long a time ago.

What astonishes me the most about the new X1 Carbon keyboard is the removal of the Insert key.
I'm looking at the programs I have running right now and use every day, and all of the following have important keyboard shortcuts that use the Insert key, either by itself or combined with other keys:
IntelliJ IDEA
Komodo IDE
Visual Studio 2013
SmartGit/Hg
SecureCRT
Microsoft Excel
Take Command
Beyond Compare
pgAdmin III
Paintshop Pro X6
I guess ThinkPad users aren't expected to use programs like these any more.

Very unhappy with new podcast app...how can I get podcasts back into normal music app or possibly go back to iOS5?

Just "upgraded" to iOS 6.0.1. Thanks to the new "Podcast App" I can no longer keep my podcasts combined with my music. I don't want access to search new podcasts, but seems like I'm forced to have access to this section of the iTunes store as it comes with the podcast app, even when the iTunes store is turned off in the Restrictions section under General Settings. I can probably tell iTunes that my podcasts are really "music" by using the "get info" option in iTunes, but then it won't let me listen to it at double-speed, which is the only way I listen to podcasts. I'm very frustrated. Is there anyway around this or a way to "downgrade"?
If any Apple folks are listening please give us the option of how to listen to our podcasts. It's pointless to have to download one more app when it worked great the way it was. What is the point of separating them??????

"in which case it will" force install the app ... So Yes iTunes will force install the app as I said. My gripe is with Apple yet again forcing a change onto their customers. I use iTunes for sync, so no matter how many times I delete the crappy app it will be forced back on me at the next sync. Most apps have a "remove" option in iTunes but not podcasts. Again, there is no way to stop that I can see. If you know a way to stop this iTunes behavior please document it here. Thanks at least for these forums for aggrieved Apple customers having a chance to find solutions to these issues.

A 6 hour installation that should have only taken 30minutes!! Very unhappy customer!!

I am very upset about a recent purchase I made at your store. I bought a fridge (an open box item) and it was going to be delivered on Friday, March 28. The delivery guy (Jake) came at about 10:30 and hauled away our old fridge and brought in the new fridge BUT then the trouble began. Jake said that the hose part we bought won’t fit the waterline and we need an adapter (looks like the size of a nut or washer – just a little part) I asked him if he had this part on the truck and he said he doesn’t carry parts on the truck and told me I need to go to town (I live 30 miles out of town!) and go to the store and get the part – I was a little confused because he was supposed to be installing the fridge. I didn’t know much about the fridge so I said ok, what would I need to tell them and he said tell them you need an adapter that is 3/4” to a 1/2”. So he kinked my waterhose and put a bucket underneath it but it still dripped a little bit so I hurried to town (it is about 11:30 now) to Best Buy to get the adapter and the guy in the appliance area didn’t know what I was talking about so they called Jake and he told the Best Buy employee what I needed and the employee said they don’t carry that part….. so I went to Lowes and they didn’t know what I needed because it didn’t make sense to them that I would need a 3/4” to a 1/2” adapter. I then went to Menards and talked to the appliance department and then they didn’t know so I was sent to the plumbing department and the lady was very nice there but she also didn’t think it made sense that I needed a 3/4” to a 1/2” adapter because waterlines are usually 1/4”. So I called up Best Buy while still at Menards and they had Jake (the delivery /installer) talk to the lady at Menards and explain to her what I needed so he told her the same thing – I needed a 3/4” to a 1/2” adapter. She said that the only thing they would have is 2 options a 3/4” to 1/2” adapter or 1/2” to 1/2” adapter (they both looked like the size that would fit a garden hose!! I didn’t think that was right but that is what Jake from Best Buy – the delivery /installer guy told the lady at Menards. So I bought those 2 parts and raced back home because now it was 1:30pm in the afternoon after running around for 2 hours looking for an adapter that Jake said I needed. I got home and was immediately livid!! The two parts were what I thought TOO BIG! Both ends were only 1/4”! So I called Best Buy again and talked to Mike (I didn’t get a last name) he was very nice and tried to be helpful . I explained what happened from the beginning (around 10:45am till now 1:30pm) and told him this is outrageous I am missing a whole day of work because of this when I could have been to work by 11:30am if Jake did this correctly. I told him I can text him photos of everything 1) The end of the water line 2) the end of the fridge 3) both ends held up together 4) each end by a tape measure to show it was only 1/4”. He said that would be very helpful so he game me his number and I texted the photos to him and I got a call 2 minutes late and he said “umm… I am so sorry for the inconvenience but all you need is an adapter for a female end to a make end and they have those parts on their trucks”, I asked if he was being serious because it was around 2:30pm now and I still don’t have my fridge installed! Mike said he would call Jake and tell him to get to our house and put the waterline on with the part from his truck. Mike called back after talking to Jake and he said that Jake was in Crookston, MN for a delivery but would come right back to our house as soon as he was done. Jake got to our house around 3:30pm and came in and I showed him the parts that I bought that HE told the lady at Menards I needed. He said he didn’t know what to do. I told him I talked to Mike at Best Buy and he said you have the part on your truck. He said he would go look. He came back in (sure enough) with the part!!! He connected the waterline to the fridge and it was done (Literally 10 minutes) and left around 4:15pm. I am so disgusted with the incompetence of your delivery guy/installer, for something that should have taken a total of 1/2 hour or less. My fridge should have been delivered and installed and I should have been on my way to work by 11:00am to 11:30am. Instead I spend a whole day running around and make numerous phone calls that were NOT NECESSARY. Then I tried to call the store and explain about what happened but Nichole – said she was the Home Sales Manager, said there was nothing the store could do and didn’t even acknowledge the incompetence of the installer and she didn’t even attempt to resolve this issue. I have make attempts to get this matter resolved but have not received ANY responses, I am hoping someone will respond to this message?!?
Solved!
Go to Solution.

Hello magicmel,
I’m positive you were excited to receive your new refrigerator, and expected the installation to go smoothly. Our installers should be knowledgeable in their field, and able to troubleshoot issues such as you described. It’s truly regrettable that Jake may not have known which part you needed, and sent you on a trip across town to look for a part that was unnecessary.
After running from store to store only to find that the part needed for your refrigerator was in the installer’s truck, I can imagine how frustrated you would be, as I would be infuriated if I were in your shoes. While I’m glad to hear that Mike was able to get things resolved with just a few pictures, I apologize for any inconvenience this may have caused you.
I was able to locate your service order and refrigerator purchase, and I am sending you further information in regards to this experience via a private message. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Long Time Customer Very Unhappy With Latest Service

First off, I've purchased at least $15k-$20K worth of my electronics at Best Buy over the last 10 years...5 flat screens, a Bose sound system, washer and dryer, a Samsung refrigerator....all without problems...until my most recent purchase. I can honestly say it has been the worst experience I've had in retail ever.
I purchased a Frigidaire FGHS2655PF5A on Feburary 13th, and it arrived quickly on the 16th. It didn't take long for the frost to build up and the internal fan to grind so loudly that it overpowered the tv sound in the next room so I called customer service on March 8th (the problems started earlier but I had other issues going on that took my time). Little did I know that Best Buy's return policy is 2 weeks. That seems really short for a $1,300.00 purchase. So I'm 6 days past a very short window to begin with and they offer to send out someone from Geek Squad to take a look at it. Personally, it sounded bad enough they should have just taken it back but I was given the "no exceptions" line several times, so I accedped the Geek Squad help.
The gentlman that came out was incredibly nice and professional, but he couldn't fix the problem. Apparently the first person I spoke with on the phone wasn't listening to the problem and sent a completely unrelated part, so the repair man ordered the right one and came back the next week to install it. Unfortunately it didn't work, and I still have crazy grinding and frost.
I called the repairman and he in turn called back at the office to have someone call me to schedule a new appointment. I had a voicemail from someone who said to call back to Geek Squad, and that he had an open ticket for me to schedule more help.
I called in tonight (April 14th)at 7:50 PM PST and got an incredibly unhelpful individual who said "Oh I see the ticket but I can't fulfill it. We were never supposed to even help you the first time" I responded "Well you kind of didn't, hence the reason I'm calling back, but are you telling me you won't send someone out to fix this broken refrigerator?" He said he would check with his manager and put me on hold. Five minutes later he said his manager denied the request. I asked to speak with the manager and he told me "It will be a long time, she's busy and I think she just left the floor" I asked him for his ID number or last name for reference and he said "I can't give you that information" Then I asked him for his supervisor's name "I can't tell you that either". I told him I'd wait for her to be available. 10 minutes later he came back and said "She's still busy, do you want to wait?" I said "Absolutely". 10 minutes later, he came back and said "I've been instructed to schedule someone to come out but I'm not doing it under my name so I don't get in trouble. My manager said that she was going to take too long and didn't want you to wait so I could submit the order"
So here's the situation I'm in. Long time customer, horrible experience that hasn't been indicative of all of my experiences, but this one was terrible. In the past I've had nothing but great things to say about Best Buy, but given the incredible frequency of how obnoxiously loud my refrigerator is, I have a story that I will tell everybody that comes into my house and asks "what the heck is that noise?".

Hello Jmcc084,
Welcome to the forum. In our household of 5 (sometimes 6 when my son is home from college), I could not see myself being without a fully functioning refrigerator. Also, the grinding noise sounds dreadful. I can completely understand your frustration, and I'm very sorry to hear how many troubles you've encountered to get it repaired.
Using the e-mail you registered on the forum, I was able to locate the service orders for your refrigerator, and I will be reaching out to the appropriate team to gather more information. I will be following up with you as soon as I have more details. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Very unhappy with iPhone 5. Please help.

Hello,
I really hope someone can help me because I am very upset with my new iPhone 5. I had an iPhone 4 for quite a while and it worked great, no issues, ever. I got my iPhone 5 yesterday and have wanted to throw it out a window ever since.
It was fine until I tried to sync it to iTunes (yesterday evening).
I had to download the latest version of iTunes, so I went ahead and did that yesterday before syncing. I also downloaded the latest iPhone software update so it should be all up to date.
The last time I synced my iPhone 4 (yesterday morning), I had no problems. No photos were loaded on it and only a handful of apps I use every day (My Fitness Pal, Pedometer Pro + GPS, Facebook and Pixlr-o-matic) and a handful of songs that I purchased from the phone. This has been how every sync I’ve done with the 4 has been for months. That last sync with the 4 worked fine, no issues.
Got the new phone and the guy at the AT&T store activated it and downloaded the latest software update etc. for me. Said it was good to go. It looked okay, all my contacts were there etc. Obviously none of my apps were there but I just went to the app store and my purchased section and grabbed these 4 apps in particular.
I thought it was really cool that all the photos in my photo stream on my iPad were there too. I found this feature to be great.
Got it home and synced to my computer and ran into the following issues (and I don't know why this computer auto-formatted this so they all say 1 and I'm too aggravated right now to manually fix it ):
Text messages I received and sent in 2011 showing up in my messages section. Why??
Even though the last time I synced my iPhone 4 I had no photos, this sync suddenly wanted to sync 6000+ photos to my phone. I unchecked all the folders in iTunes--- but before it would let me do that, it made me sync all of these photos first. I then had to sync it again to get rid of them all. Currently, there are no photos on the phone which is good HOWEVER, it also got rid of the Photo Stream that had been there which I wanted there. I did not check or uncheck anything for that, it just disappeared. Why?
Apps I haven’t used in a year synced to the phone despite not being checked off. I had to manually delete them from the phone. I really only use 4 apps regularly and these have been the only 4 apps on my old phone for months. Why did the sync revert back to stuff I haven’t had on my phone for like a year?
Pedometer Pro + GPS… all my data (3 months worth) is gone. It took 3 tries to get it to sync the app itself but I had to start it over from scratch. This could be an app issue but I can’t find any support anywhere for it to find out. I’ve never had this issue with my old phone, despite syncing to iTunes frequently. The data always synced.
Pixlr-o-matic…again, this could be an app issue but all my in-app purchases (a lot of $$ worth) are gone and it expects me to buy them again. Never lost them during software updates or syncs on the old phone. I found support for this app and no one seems to be able to answer the question.
It also randomly selected a background photo to use that I haven’t had on my old phone for like a year.
My wifi at home no longer works. Even when I enter my password. It worked when I first got the phone home and went in and put the password in for my wifi network at home. But as soon as I synced it, the wifi stopped working and now it won’t even take the password.
Same thing with my email. They set it up for me in the store and it worked but now, after the sync, it doesn’t.
I’m frustrated and baffled (and missing my old phone). I don’t even know if I’m describing this correctly. I’ve spent the entire night searching for answers and can’t find any. At this point, I think I might just return the 5 and have them reactivate the 4. Unfortunately, this phone was a gift and I cannot feasibly get to the store where my dad and I picked it up yesterday for at least two weeks as my dad (and the store) are about 2 hours away.
Before I make the 2 hour trip to return it, is there ANYTHING I can do to fix these problems?

https://discussions.apple.com/docs/DOC-3763

VERY UNHAPPY with multiple issues concerning my account.

I have been a Verizon customer for about 3 years now, and I was out of contract after my first two years, and when my iPhone started having issues last month, I took the plunge and purchased another phone, a Galaxy s5, last month, and went back in contract. I am unhappy with MANY things right now:
~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
~Guess what? SHE didn't send me the form, either.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
If you are adding all of this up, here is what I am currently out:
~$50 rebate because two people promised to give me something and didn't, and it ran out.
~$27 for a phone charger I said I didn't want, but was thrown in on the sly with my phone box/phone case/accessories last month with my phone purchase
~Insurance I said I didn't want (I did get this rectified)
~Approximately $324 in company discounts over the past year, and $50 company discount on my phone that I just purchased last month.
This is at least $451 of charges that I have paid for, but shouldn't have...and I get no apologies...just the run around from customer service reps and reasons why they can't help/won't help me. The only person who has been helpful was the phone rep who removed the insurance I didn't want from my account.

~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
Any problems with an iPhone must be addressed to Apple. Verizon can't touch your iPhone for service.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
Before you left the store you signed a receipt for the sale. Why didn't you read it?
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
I agree it's inconveinient, but I can't see a way around it. You certainly should call and inform the store of the error and that when you can you will return the charger and expect credit.
~Guess what? SHE didn't send me the form, either.
Rebates can be printed online.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
Also would have been fixed if your read your receipt. Can also be removed from your account online with no need to call customer service.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
Rebates are based on purchase date.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
They are not responsible for you not taking the discount and they never discount phones, only service.
One customer to another, you have no basis for these complaints. I do applaud you for buying your phone outright. That way you also can keep your line discount. ( or have you requested the line discount? It isn't automatic )

Long time customer and am VERY unhappy with Verizon.

At the end of June, my contract for 2 of our phones was up. I called in to lower my plan to something more affordable. I had been on the 1400 minute plan with grandfathered in Unlimited Data for over 4 years and my bill was about $239.00/month. I have was told at that time that our three no-contract phones could get Unlimited Talk/Tex and 4G data plan for $145.00. So I agreed to that and hung up. One week later, we went to a local Verizon store and upgraded 2 of our phones. The salesperson NEVER told us we were giving up the discount per line since we were going back on contract. He never told me we were not actually ON a 4G plan, but apparently a 10G. I received my bill, and it was MORE than I used to pay. I called Verizon on the last 2 or 3 days of July, and was told I wasn't on the plan I asked for and that there was no such thing as a plan for $145 for 3 phones. I told her I would not pay for 10G when I didn't need it, I had ordered a 4G plan. She said she would investigate and call me back that Friday (Aug 1). She did NOT call. I called today (Aug 4) and talked to someone (Wallace) 40 minutes explaining the situation, and we got cut off. He did not call back so I called again and finally got Amber - she fixed my plan the best she could down to about $178 per month.
I would have NEVER given up my unlimited data plan if I had known all this would happen, and I would have NEVER got new phones and went on contract. Now I am STUCK with a 2-year contract or pay $340 PER PHONE to terminate because it is over 14 days.
This is SO WRONG. It is THEFT and DISHONESTY. I was told one thing, given another, then no disclosure of what would happen if I went on contract, and then I find there is no such thing as $145 for the 3 phones.
Verizon needs to FIX THIS! I would LIKE to cancel my contract for good. But I would have to pay $340 per line and this is WRONG when they are the ones that messed up. I do plan on reporting this whole incident to the Better Business Bureau today, although I don't know if it will do any good. NO ONE would let me speak to a Supervisor!!!!
I am LIVID and I deserve to be treated better. Always paid my bill on time and have been a good customer.

There seems to be a lot of confusion here.
First of all, with your 3 NO CONTRACT smartphones you CAN get 10 GB of data on More Everything for $145. 10 GB of data = $100. Add in the line access fees for 3 smartphones at $40 each for $120. That is a total of $220. Subtract the line access fee discount of $25/line for being out of contract $220 - $75 = $145, so you very well could have been on a 10 GB More Everything plan for $145. You must sign up manually for this discount in your MyVerizon account, though. I don't think it takes effect automatically. Simply sign into your My Verizon account and under change features, add the discount.
When you upgraded your phone AT A DISCOUNT, you are no longer out of contract as you must sign a new contract and therefore LOSE ELIGIBILITY for the line access fee discount. Your bill will go up by the $75 discount you were receiving an no longer qualify to receive. This is not something that Verizon must tell you or even should tell you. They are only required to tell you that you are signing a 2 year contract for each upgrade. It is up to you to realize that you will not get a "no contract discount" if you are under contract. That just seems common sense.
There are a couple of thing you can do. It sounds as if you did not manually add the discount for the "no contract line access fee". Since you only upgraded 2 of your lines, you can STILL get that discount on your "no contract" line as long as it is a smartphone on that line. The discount will be $25 if you stay with the 10 GB data allowance. Your bill then should be $195 + tax/fees.
Another option would be to lower your data allowance down to the 4 GB data plan you "thought" you were getting. In that case your line access fee discount for the no contract line will drop to $10, but your data plan will only be $70 instead of $100 for the 10 GB allowance. In this instance, your bill should be $180 + tax/fees.
Of course if you receive any discounts through your employer, that will come off the data allowance charge.

[locked] VERY UNHAPPY with Adobe Customer Service

I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience. Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option. So I called the Technical Support line. Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up. There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times. Even offering a call-back would be great. So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT. He told me to come to the forums!!! Are you kidding me?! I have to go to a discussion thread to find out if anyone has any suggestions for what my problem might be?! THIS IS RIDICULOUS. I don't even know if this is the right place to complain but there doesn't seem to be any other place to express my disgust with your customer service. Everything on this site is for a specific product or Adobe.com. YOU NEED TO RETHINK YOUR CUSTOMER SERVICE PRACTICES, ADOBE. You have one extremely disgruntled customer, who still doesn't have Adobe Acrobat Professional on her computer.

Welcome to the world of Adobe.
Here is a link to the forum you seek.
http://forums.adobe.com/community/acrobat/acrobat_windows
I hope they can help you out as Adobe CS is clueless.

I am very unhappy with Verizon's service

I'm so unhappy with Verizon. They offered to me "add a new line on verizon edge and get 100$ bill credit on you bill" and i got confirmed by two reps online that i could get it, i just had to go into the store and after a complete waste of an hour of my time, they turned me away. I'm constantly losing service, their customer service reps are rude and disrespectful. They always forward me to other reps who then forward me to other people. I am about to switch to Sprint or AT&T, because it's getting to be too much of a hassle. They add on misc charges on my bill.
It's sad that Verizon used to actually be number One, now they're just as poor and rude as T-Mobile.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

I am a VERY unhappy customer

I am sooo tired of your very nice service people telling me "Sorry there is nothing I can do." PUKE. If you are going to send out a text saying that a line is eligible for a special early (only 3 weeks) upgrade, then MAKE it eligible!!! don't hem-haw it with hidden limitations that change daily. only at the Verizon store, only online, only in the second Tuesday if you stand on your head for 6.5 minutes wearing your jammies on Main St.
Especially when you are scamming a 16 yr old girl and making me "the meanest Mom ever!" Whether or not I stay with Verizon is yet to be determined although I just upgraded my own line 2 weeks ago after being sucked back in. SIGH. I should have ran fast then.
We only have four lines. We have only been customers for over 20 years.
Who makes these policies and why do you even have supervisors who get on the line to apologize yet again?!? is letting me save $120 on a phone one time really that hard of a thing to keep me a Verizon customer? When I spend $3000+ annually? When you TEXTED me, hey free early upgrade?!? It was your move...unfortunately you checkmated us both.
Empower your service people. Please your customers. make the world a little happier place. It really wouldn't take much.
Eileen
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

I read these posts over and over and in each case its a variation of a bait & switch or an offer that is a teaser.
Not knowing what state your in most states have laws to protect consumers against these types of scams from providers. In NY the offer has to be clearly spelled out, the conditions have to be spelled out and the offers expiration date if one exists. however sending as a text is not really proof you can use. if sent in an email you could have printed it out with full headers of the email and just walked into the verizon corporate store and not a reseller.
unfortunately a text just won't work. if they have scammed you I would file with your consumer affairs or consumer frauds & protection bureau under the Attorney Generals Office. or simply switch providers citing fraud in order to get out of your contract in court, not arbitration.
Good Luck

Very unhappy

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