Very unstable speed

Question

I bought the BT option 3 and the internet was active on the 17/8 i waited the 10 day settling period for the speed to sort itself out, which it did, but since the 1/9 at around 10pm my speed goes haywire. I use speedtest.net and during, the say, 10 sec test my speed goes up and down like crazy, 1 sec it 2mb then next sec it 4mb then next sec its 1mb and so on. I have phoned but i have been told that there is nothing wrong as the internet works fine during the day and only plays up around 10pm. They did some tests also showing nothin wrong. The trouble is that bt vision wont work unless it has a constant 2mb so thats 2 items of BT that i cant use past 10pm.
My computer is conected using ethernet cable, the Hub is not restarted alot, theres no noise on the line and i have no idea what is going on. I have had problems with other internets before but never had this.
Has this happened to anyone else? and does anyone have an idea what might be causing it and a fix for it?
Many Thanks

Answer 1

HUB ADSL Details today -
Connection Information
Line state
Connected
Connection time
6 days, 22:01:39
Downstream
8,024 Kbps
Upstream
1,144 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.9 dB / 5.9 dB
Line attenuation (Down/Up)
33.0 dB / 11.9 dB
Output power (Down/Up)
13.3 dBm / 1.7 dBm
and well after over a hour of doin speedtester it finally completed and these are todays results
Test 1
Download speedachieved during the test was - 42 Kbps
 For your connection, the acceptable range of speedsis 1000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8024 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
 IP Profile for your line is - 5400 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 33.44:25.08:41.47 (SBE:NBEBE)
Test 2 - Assured RateTest
Download speed achieved during the test was - 11 Kbps
 For your connection, the acceptable range of speeds is 1536-1600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 1600 Kbps
Its getting abit stupid now been going on for well over a week. i have tried phoned tech support but still they saying their is no fault.
I have no virus's through many tests. Just to make sure i reinstalled windows and still the problem persists. Deleted cookies/history and everything else.
I just donno what to do anymore
And thanks for your help so far IMJOLLY