Very upset at online number policy

This new policy of automatically billing you and renewing your online number is ridiculous. I never agreed to this. Supposedly, you can opt-out by cancelling your number. This is a bum deal because I don't want to cancel before I have to. But anyway, I was going to do it so I don't run any risk of being charged for renewal. Worse yet, when I went to the "settings" link where you can allegedly cancel the Skype number, the link is broken!
All I can say is that if Skype charges me for the automatic renewal, I will definitely contest it with my credit card company.
This is a bad business practice all around.

Agree!! Online-number is included in Skype, since several years

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Hello ive been trying to get this matter token care of for the past 24 hrs and still no help im getting very upset now I paid 100 plus $$ to have this program that isn't even working I would like to speak to someone about on the phone I got a 1800 number

hello ive been trying to get this matter token care of for the past 24 hrs and still no help im getting very upset now I paid 100 plus $$ to have this program that isn't even working I would like to speak to someone about on the phone I got a 1800 number for tech but everytime I call it hangs up and says to chat........ ive been doing that all day yesterday its kinda getting old telling the same thing over n over again so I would like some real live help a number I can call or someone can call me 402 802 1211 everytime I try to do something on this it ask for my serial num I put it in and it says invalid number and when I do my pics it has trail across them

Hi,
I'm sorry to hear that you are having problems but this is a user to user forum and only occasionally visited by Adobe staff. Depending on your version of Photoshop elements, you may be able to get help through the chat sessions starting here
https://helpx.adobe.com/uk/contact.html?promoid=KLXNA
If you give us details like your operating system, Photoshop elements version and the problem you ae having, someone may well be able to help you.
Brian

No meaning to get skype online number

No meaning to get skype online number, i subscribed for whole year online number, but the online number doesn't work most of the time, I am very upset, disappointed, and my friends are also very upset, angry and worry when they can't find me through the online number i bought, i am too busy to complain the quality, but now I need to voice this BIG BIG PROBLEM. I am using android reception Orange . Skype has to compensate me!!
Also if I am out and call my other country friends from my mobile through Skype, most of the time the sound quality is very very bad, they can't hear my words, like under the water, so what is the point i pay money to Skype !?!?

I have the same problem, after I choose my state, the area codes are 'loading' but none are displayed in the drop down menu. I tried this a few days ago as I was exploring this option and phone numbers for my area code were shown. So, a temporary glitch?

My Online number seems to have disappeared Help

I have an online skype Uk number but in the last couple of days people have told me they get a message saying to say it is not a valid number. I tried myself calling my UK online number from Italy and got a message to say the area code is not valid (0115 code)
Can someone tell me what's happening to my online number?
Can someone give an email address to contact customer service to resolve this issue, (please don't give me the usual links to skype FAQ that lead to nothing, even going through all the rubbish when I actaully type in the query it doesn't give me an option to submit the email) as I have paid for an online number that as far as I am aware is still a valid as I have received no notification that is due to expire. I just want I direct email address to customer service.
Why is it that people with no payment plan have no longer acess to the online chat support?
Yours truley
very annoyed & looking for an alterantive to skype

can I have a reply Can I have a direct email address for customer service

Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

My Online number does not ring

I keep getting told by people that they are ringing my number and it just rings out.
I dont get a notification on my pc or a missed call logged.
This does not happen all the time, but frankly once is more than enough.
I would like to contact Skype directly about this, but can't see how - has anyone else had this problem?
Is there something I can do/check to see if its my end?
Thx for your time.
Steve

I have had a Skype online telephone number for over two years. However, within the last two months, I have been having a similar problem as SteveCl, as when someone calls my Skype telephone number my Skype does not ring intermittently.
In addition, I use Google Voice, which allows someone to call my Google Voice telephone number, which will then automatically ring all of the telephones that I have associated with this service. For example, if someone calls my Google Voice number, my landline, cell phone, MagicJack, and Skype telephone lines (should) ring. My landline, cell phone, and MagicJack all ring consistently when someone calls my Google Voice telephone number. However, Skype rings intermittently, at least in the last two months.
Until recently, my Skype online number rang consistently when someone called it. This problem has only manifested itself within the last two months. Making the problem even more puzzling is that sometimes my Skype online number will ring through while other times it will not. For example, on March 24, 2012, it worked; however, on March 25, it does not work. Sometimes Skype will not ring through at 3 p.m. but will ring through at 3:30 p.m.; as I said, this is very intermittent. I have the most recent version of the Skype software installed. Skype is configured to allow calls to my Skype number from anyone. I have not changed this setting.
I can use Skype to call out to telephone numbers or other Skype users without a problem. In addition, I have not noticed any problems when Skype users call me; Skype on my ends rings through in this case. Skype-to-telephone and Skype-to-Skype calls are usually good quality, so my Internet connection should not be influencing this issue.
I would also like to contact Skype directly about this issue. If anyone knows how, please let me know.

My Online Number has been deactivated???

My Online Number has been deactivated.
I was not informed.
Now it has been brought to my attention by a customer i find that hte system tells me the number is no longer available but when I call it there is no answer so it is not being used.
I would like my old number back. How do I achieve this?
I must say it is also VERY frustrating that I there is no contact information for customer services at all on this site and if there is it is so well hidden that it is impossible to find. Big negative.

betsycam,
I apologize for the problems you had activating your Galaxy S4, we definitely need to get it up and running. From the details provided, it sounds like it didn't activate properly. Was the Bionic on when you swapped them online? Power off both phones; remove/re-insert SIM in Galaxy S4 and try again. If problem is still there, completing a factory reset will push the activation through.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Online number is not showing up in caller id

I live in the U.S. and my online number is not showing up when I call someone. Is there a way to fix this

unleashyourgeek wrote:
I am constantly having problems with clients not seeing my phone number when I call. Why is this happening? Your answer here was very short and not very specific as to how to resolve this. I have been fighting this for more than 2 months now but I keep paying for a number that people can't see when I call them.
I'm sorry I did not give an answer that met your level of specificity. The original poster did not post the number he/she was trying to call. This is also a worldwide forum mostly inhabited by Skype users along with some Skype employees who post from time to time. I'm not a Skype employee, just a user who makes use of many features of Skype to avoid paying more $$$ to the telephone companies.
When Skype users have Online Numbers, these numbers are not automatically used as Caller ID when calling telephones from a Skype account. This way, the Skype users hold the control over whether or not to have a working phone number show up as Caller ID. Most who have Online Numbers want them used as Caller ID, but the users - and not Skype - get that level of control. In my opinion, that's a good thing.
The surest way to see the current Caller ID settings for your Skype account and change them is to log into your account on the Skype web site (use the "account" link on the upper-right corner of the Skype web site). When you log in, you will see the current settings, and the link to make changes. If you have Online Numbers that can be used for Caller ID, you can select them. Online Numbers in the USA and the UK are examples of the numbers that can be used as Caller ID from Skype, and numbers from Mexico and Australia can't be used as Caller ID. You also have options to use different numbers as Caller ID for calls to telephones in those countries, and have a "default" number used for Caller ID anywhere else. In my case, my default number for Caller ID is my US Online Number, and my UK Online Number is used as Caller ID for calls to the UK.
Even with these settings properly configured, there are still occasions where your number (an Online Number, or a mobile number which has gone through the verification process with two SMS messages) will not appear on the Caller ID displays of the phones you call. This is generally outside the control of Skype. If you are using a number that is not a "local" number in the country that you are calling, it too may not show up on the Caller ID display. Instead of posting on the community forums, using the Support link at the top of this page may be the better way to go. You can go through the knowledge base trying to find a solution, and end up opening a support ticket with Skype. If you have a subscription, you may be able to go to a live chat with Skype support.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype Online Number is not working!!!!!!

Hello,
I've recently renewed my online number subscription and none of my friends of family can get hold of me. I'm really disappointed! My skype number is +1[edited for privacy]. This number does not work at all - can you please advise me asap - is it possible to change this number?
My purchase details are as follows:
Skype Name: afrikaallen
Product name: Online Number, 3 month subscription [edited for privacy]
Total amount: GBP11.50
Transaction date: Oct 24, 2012
Order number: [removed for privacy]
Order status: Delivered
I'm really dissatisfied!!
Hope this can be resolved soon.
Thanks,
A.M

Does anyone know how to complain to Skype? I paid $30 for a Skype number, which has never worked. Everytime people call me they are directed to a voice mail. And it's not because my Skype is not turned on. It is!! Just to make sure that the problem was not at the end of my callers, I did a little experiement and called my Skype number (after turning on the iphone skype app), but got the same result as others -- a voice mail recording. It is very frustrating because there is no recourse. Skype is taking us for a ride. It's a scam.

Online Number - Brazil

Hello,
I'm from Brazil, and i'm very interested in the Online Number. But, it's not available for my country, Brazil. It is possible have a Online Number from Brazil?
Thank you

I have an online number from Brazil, but it got deactivated. Skype is still charging me for it. If it is not available anymore, why can't skype openly say so? Since Microsoft's acquisition I have noticed a decrease in quality. I was expecting the opposite. This is really a pity. Very disappointed...

OnLine number in Ontario Canda

Is it possible to get an online number form Toronto Canada?

rbrough wrote:
Does anyone know if online numbers for Canada are planned in the future?
I'm not sure of that. You can search through these forums for lots of discussions about this topic. It centers on the Canadian requirement that providers of telephone services must be able to connect callers to 911, where Skype does not do that (with two very narrow exceptions). Other countries where Skype offers Online Numbers do not impose this requirement, so I would expect nothing to change unless the Canadian telecommunications regulator decides to update or modernize its regulations.
Skype users can already call into Canada, and get Canadian Skype To Go numbers to access Skype services. In the Skype context, an Online Number does nothing for calling Canadian telephones, as it only receives calls. I live in the States, but would like a Canadian number if/when they ever become available. I'm not holding my breath on this one, though.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Purchase of online number with Skype Credit

I purchased $30, but I of Skype credit and went to purchase an online number with it, but I keep getting the same message to sign in to my account to purchase. I am signed in, it says hello to me. So the next thing I tried was to sign out of Skype completely and Quit it on the desk top, then sign in again. nope same message. I selected a special number for this and now it is expiring because I can't make skype take skype credit! What so I do, time is short. With the plan I purchased I was suppose to have live chat with skype to troubleshoot the problem, but I don't have access to that either!
Kat

So here it is on the Skype website?
Call phones and mobiles
Call phones and landlines, anywhere in the world, from just 18.3 cents per minute (21 cents inc.) With Skype Credit or even cheaper with a subscription.
Question: if I buy an online number and a 3 month subscription, what does it cost to call per minute (in Sweden only) or do I call for this (Fair Usage Policy), see below.
Fair Usage Policy?
Calls to phones and mobiles and Skype To Go *- call your subscription and is subject to fair usage limit of 10,000 minutes per user and maximum of 6 hours per day.

Germany - Cannot Find my Online Number

Hello there,
I purchased an online number several days ago here in Germany and still have not received it. I have search in my skype account and the only references about a skype number is how to buy one.
I know that in Germany one has to wait a bit until the number is approved, but Skype claims that this takes only a couple of days, not several days (almost two weeks!).
Any pointers?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

SRX1283652241ID - my online number has been discon...

My Online number and been disconnected,despite there being a positive balance in my account - and the Skype connection keeps dropping - and I'm a very slow typist y're no one to contact. Is there a way to talk to someone at Skype when you have a problem like this? How can someone get through this wall of silence that Skype has surrounded itself with? The Skype platform can't get better if they don't accept the nuances that can be obtained from verbal feedback from customers.

I called the support, and they fixed it with a new serialnumber.
Thanks.
Robert
Fra: Romsinha [email protected]
Sendt: 19. april 2014 18:26
Til: Kolind Bogtrykkeri - Robert
Emne: My serial number has been revoked
Re: My serial number has been revoked
created by Romsinha<http://forums.adobe.com/people/Romsinha> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/6312729#6312729

Online number is busy when called

I signed up for a new online number today. Paid for 12 months. It works for outgoing cals, but when you call the number it's always busy.
I even tried to activate call-forwarding, but when called the number is busy.
Any ideas?

So do I have such a problem. very frustrated

Very upset at online number policy

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