Very upset Still and I am tired of the excuses I get and those I am seeing

Question

The decison for you "Verizon" to eliminate your unlimited data package feature was a low, low, low blow and in my opinion and appears to be the same of many people the worst customer service move you have made. I have been a very loyal customer since coming on and was happy with the service when my fiance at the time now my wife convinced me to join her with Verizon. Service, Plans, Phones, Tech Help were all top notch.
However now with our wanting to upgrade our phones we have been slapped in the face with higher bills each and every month..... why is this? Well it is easy to pin point that answer it is due to the fact you eliminated the unlimited data packages we once had!!!!!! How the "H" "E" "Double Hockey Sticks" would you think this was the way to go? You basically don't understand "Customer Service 101" and why you should be grandfathering those on this plan into this plan!!! And not forcing them off the plan you pulled when we decide to continue our business with you and want to get new and better phones!
I am in the process of actually picking up the phone and calling to know what it would cost me to severe my service with you and going to any of the other 3 cell services out there to just get the package again that they all offer. I currently have only 2 cellular phones in service with you at this time, but I will one day when my 4 and 18month old our old enough have 2 additional phones in service and well I can not imagine what our phone bills will be with DATA use when my current children our teenagers!!! I personally feel this was a poor choice on your end and one that I know is felt as a poor choice by your customers from the forums, chats, blogs, Internet and even your own discussion threads. Why don't you wake up and smell the coffee and know that you should be loyal to your current customers! Yes if you feel the plan should no longer be continued then don't offer it to your new customers out there. Just for crying out loud don't force your current customers to go with a plan that is not as good as their current plan when they want a new phone just so you can save a buck!!!
Thanks for nothing!!!

Answer 1

There's a contact link below on this page if you want to print your letter and mail it, if the email option is not working for you. If this is important to you that your information be communicated to RIM, I believe that is the best option.
This forum is a user-to-user, community based support forum. RIM won't likely see your post here -- and very unlikely respond (especially since you've limited the types of responses you'll accept).
If you have questions and need friendly support assistance, find the section of this forum for the 83xx devices, and post your needs, with details and clear explanations. I see from your short list, several matters that likely could be handled easily.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code