Very very slow internet for 2 days

i hve a two year deal with the worst broadband ever, sky fibre, how do i get out of it? i would rather go back to dial up. sky online assistance is no good, and i don't have time to wait on the phone an hour. talk about being ripped off. 

If you want out of you contract then you should be able to buy speaking to Sky but it is more than likely that they will ask you to pay an early termination charge as seen here:
http://help.sky.com/my-account/billing-and-subscription/charges-for-ending-your-sky-contract-early

Similar Messages

  • Sudden Slow Internet (for the past month or two)

    Hi all,
    I've had my iMac since December 2009 and it's always been well behaved.  However, in the past couple of months, the internet speed has been inconsistent to the point where it is now pretty much as slow as it could ever be.  Web pages take minutes to load, Dropbox is a no go and Skype just cuts out.
    As well as the iMac, I have a Macbook and an iPhone and the internet on these is still as fast as ever.
    I rang my internet service provider and they did a few rough tests before claiming it was the Mac that is at fault, especially if the laptop and phone speeds are okay.
    So I just wanted to ask, are there any causes for slow internet?  Is there anything I can do?  Shoudl I investigate further with my ISP?
    Ben

    Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.
    Restart your router and your broadband device, if they're separate. Any change?
    If possible, connect to your router with an Ethernet cable and turn off Wi-Fi. Any difference?
    If you can connect to more than one network, are they all the same?
    Is networking always the same, or is the problem intermittent?
    Disconnect all other devices from the network. Any change?
    Boot in safe mode and test. Any difference?
    If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference?

  • Super slow internet for the last 2 days.

    I've had verizon DSL for the past 3 years or so and it is typically very reliable and I usually get pretty good speed,  but over the last two days the speed has been terrible. My ping is fluctoating between 400-600 to my game servers. I live in New Hampshire and it has rained a bit over the last two days, but nothing too major, and I've almost never had problems during the rain before. What is going on here?
     Please dont tell me to get Fios because it isn't offered here.
    Message Edited by McDaniels on 03-30-2009 03:27 PM

    Unknown, it seems to be the same issue as
    NIght Time, Rain, Wet... Speed goes from 1500 to 300 (if I'm lucky)
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Re: Slow internet for unknown reasons

    Im sorry to hi jack this post  but im ex0.38 experiencing exactly the same problems
    DL Speed 1.96mbps
    Upload speed 0.38mbps
    Ping 61.75
    FAQ
    1. Best Effort Test:  -provides background information.
    Download  Speed
    1.96 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.96 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). 
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Firefox 5 on my Windows 7 64 bit laptop locks up. Have not be able to get on the internet for days.

    I have used Firefox for 3 years on all my computers. However, Firefox 5 on my Windows 7 64-bit laptop locks up. I want to uninstall it and use an earlier version. Also, the "key' in the address bar to 'remember the password' for this site will NOT behave! No matter what I do, it continues to crop up. I dislike Firefox 5 because it is causing me delays, using up my time with constant problems. What previous version do you recommend I use?

    You can find the Import menu entry in the Bookmarks Manager (Library)
    *Bookmarks > Show All Bookmarks > Import & Backup > Import Data from Another Browser
    *Bookmarks > Show All Bookmarks > Import & Backup > Import HTML : "From File"
    *http://kb.mozillazine.org/Import_bookmarks

  • Very Slow Internet Lion (This one is for the "Apple Network Team")

    hello,
    i'm joão from Portugal, Europe.
    a couple of weekends ago i've updated three macs to Lion.
    2009 MacMini, 2007 White Macbook, 2010 iMac 21".
    problems? only with the iMac.
    no connection drops but slow slow slow very slow internet. wired, speedtest marked 15Mbps download. wireless? 1Mbps, 0,3Mbps, 3Mbps, very unstable.
    with Snow Leopard everything was ok.
    tried every solution from every site and finally got it working flawlessly.
    tried clean install instead of update.
    tried new dns servers.
    tried disabling ipv6.
    tried remove wifi interface then add it again.
    tried service order.
    tried PRAM, NVRAM, SMC, you name it, reset.
    tried removing preferences folder.
    tried different browsers -> same symptoms.
    tried disable/enable airport.
    tried 10.7.1, 10.7.2, combo, delta.
    tried router's firmware update.
    tried putting the computer closer to the router.
    tried resetting the router, factory defaults.
    tried changing router's channel.
    tried disabling router's firewall.
    tried watch router's event log, nothing suspicious.
    tried disabling router's wep password.
    tried pinging a site for a couple of minutes, 2% packet loss.
    tried hundreds of pages and forums...
    during this attempts, macmini and macbook showed very good wireless internet speed.
    iMac? slow, slow, slow, slow, slow, like seeing gmail's loading screen for more than one minute...
    again and again speedtest 1Mbps, 0,3Mbps, 1Mbps, 1Mbps, 0,3Mbps, 3Mbps.
    discovered the pingtest utility in the same site and iMac's ping was grade C, grade F, grade D, with big values...mac mini and macbook were alwas grade B, with low pings (imagine 25ms on them vs. 138ms on the iMac).
    i was fed up with the situation, every week tried and failed. iMac's owner was wanting to get his Lion money back and stick to Snow Leopard again. imagine recent Windows switchers thinking they went back to the same situations....
    but then i found this website. and then realised macbook and macmini's wi-fi were both powered by a broadcom chipset. iMac's was powered by an Atheros chipset! did what the guy says on that site (replaced Lion's Atheros kernel driver by the one on Slow Leopard), and now everything is perfect, like on Snow Leopard. very good speed.
    what a relief. thank you sir.
    hope it can help you.
    hope it reachs apple's network developers...this is not good, you can't fail on something so simple and essential as decent wifi quality...

    humm...
    i've clean installed one macbook (late 2008?) and one mac mini (early 2009) both with broadcom adapters and both of them were ok, after the install.
    so, speedtest and pingtest are websites (speedtest.net and pingtest.net), both test your internet connection with the help of a 'local' server. it's useful, for instance, if you want see if two different computers connected to the same router have the same connection quality.
    so if you can connect to some routers nicely and you have problems with your router, to me, it seems like you have some problems with the connection between your computer and the router.
    an old router might bring you problems (there are some advices on the internet to change router's channel and so...), i would recommend to see if motorola has some sort of firmware update to your router. if you don't have complex router configurations, you might try to reset to factory defaults (search the manual). that, once, fixed a problem with a smc router and two macbooks (one, older, could connect easily, the other wouldn't connect to the router).
    if that atheros driver trick, resolved your issue, that's strange
    make sure broadcom isn't your ethernet adapter and not your wireless adapter
    did you resetted your pram and smc? do you  have Mac OS 10.7.2?
    i hope you can figure that out.

  • Suddenly VERY Slow Internet On Macbook Pro

    My MacBook Pro is less than a year old, running Snow Leopard 10.6.7. A few days ago, the internet suddenly became very, VERY slow. My computer says it is receiving a full signal, and my girlfriend's computer (a Dell, I might add) is on the same wireless network and is working great. I have tried everything suggested to me when searching for the problem online: I've reset my router and modem (but again, my girlfriend's computer is working well on the very same connection and my MacBook claims to be getting a full signal), checked for software updates, emptied Safari's cache, reset Safari, disabled plug-ins, tried Chrome and Firefox (the problem persisted), scanned for a DNS changer and viruses/spyware (the scan came up clean), added open DNS servers, reset my TRAM, repeaired disk permissions and have restarted throughout this process. I cannot trace this changed internet speed to anything - I have no idea what has caused it or how to fix it. Please help!

    Hi...
    Try Starting up in Safe Mode
    That deletes system caches that may help. A Safe Mode boot takes longer then a normal boot so be patient.
    Once you see the Desktop click the Apple menu icon top left corner of your screen. From the drop down menu click Restart.
    If that didn't help, try uninstalling Sophos >  http://help.bol.ucla.edu/app/answers/detail/a_id/879
    Then try your browsers. It could be the security software that's slowing your browsers down.
    If that helps, you could try a different anti virus software such as ClamXav. It's free and Lion v10.7 compatible.

  • Very slow internet again

    Internet is very very slow, I know my location is quite far away from the exchange but this is just silly.
    Just ran a speed test:
    Download speed achieved during the test was - 41 Kbps
     For your connection, the acceptable range of speeds is 100-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :1280 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Upload speed achieved during the test was - 357 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 448 Kbps
    I have tried the obvious, resetting the router, checking the connections, checking for problems in my area and changing the filers but nothing seems to help.
    The master socket is Openreach NTE5
    Any help would be good
    Thanks
    Solved!
    Go to Solution.

    Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub all you can do is wait while the exchange equipment restores your profile
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Internet Browsing Very, Very Slow/Incomplete Page Loads

    _*The Computers:*_
    MacPro 2008 dual quad core and MacBookPro 2.66 mid 2009 both running OS 10.5.8.
    _*The Problem:*_
    The Mac Pro which is hard wired is very very slow and many times will time out before it can load a page or will only load part of the page (lots of little boxes with question marks in them or page loads part of the way and stops)and the wheel just keeps spinning. Sometimes I can hit the x and reload and it will work just fine. Sometimes, this does not help. The MacBook Pro which is wireless behaves the same way.
    _*The Internet Set Up:*_
    DSL line runs from wall to Surewest (ISP) router, then out to a 5 port Dlink switch. From the switch I run straight into the Mac Pro and to the Airport Express. The Airport Express is about 2.5 years old. It runs b/g while the MacBook Pro has draft N capability. I noticed that since I replaced my older MacBook Pro which was b/g, the new one shows a much stronger signal, which is why I can't understand why its slower.
    _*The Testing:*_
    I don't think its my ISP because when I run speedtest.net, I get what I always get, 3mb/s download and I have run that test many, many times over the last few days. The only change has been in the ping. It used to be consistently 16-17 ms and now it varies going as high as 24-26 ms. I have no clue if that is indicative of a problem. Data downloads, including iTunes work just fine.
    _*Potential Culprit:*_
    The only other change was that this weekend, I downloaded xmarks (formerly foxmarks) to unify and coordinate my bookmarks across both computers. I have since run the xmarks uninstaller on both machines and deleted the online account. However, it has not made any difference.
    _*Attempted Solutions:*_
    I already rebooted the Airport Express and changed the channel from auto to a higher number. No effect.
    _*Other Possible Solutions:*_
    I will reboot the ISP modem tonight.
    I am also considering uninstalling and reinstalling Safari with the thought that xmarks somehow screwed it up, but I also had the problem in Firefox in which I did not install xmarks. If I pull the Safari bookmark.plst file before I uninstall Safari, I should be able to just drop it in to the fresh install and keep my bookmarks.
    Someone suggested that I switch to Open DNS. This is beyond my area of expertise so to speak, so I am a little afraid to mess with it. If one of you wouldn't mind giving me a more complete explanation and instructions, I would appreciate it.
    Any other thoughts, advice or things to try? Thanks for the assistance.

    Greetings,
    Deleting and then reinstalling Safari is not a solution, so I would strongly advise against it. It's very rare that the application you're having a problem with using is the actual problem; rather, it's something the program relies on that is causing the problem. Instead, try this:
    Quit Safari if it's running and open System Preferences>Network>Advanced.
    In the DNS Server window, make sure IPv6 is turned off, and enter these two DNS servers to replace the ones you currently have (if any):
    208.67.222.222
    208.67.220.220
    click Apply Now and quit System Preferences.
    Next, do these things in order:
    1. Go to Home/Library/Cookies and delete the Cookies.plist file.
    2. Go to Home/Library/Caches/com.apple.Safari and delete the contents of that folder.
    3. Go to Home/Library/Caches/com.apple.Safari/Web Page Previews and delete the contents of that folder.
    4. If you don't want to use the Top Sites feature, open Terminal and paste in this command:
    defaults write com.apple.Safari DebugSnapshotsUpdatePolicy -int 2
    5. Go to Home/Library/Caches/Metadata/Safari and delete the contents of that folder.
    6. Go to Home/Library/Caches/Safari and delete the contents of that folder.
    7. Go to Home/Library/Safari and delete these files (if you have them):
    Downloads.plist
    History.plist
    Form Values
    LastSession.plist
    WebpageIcons.db
    Then Repair Disk Permisions, restart Safari and see if the speed is improved.

  • Very very slow internet connection (modem: westell 327w)

    hey guys, it's been 2 weeks already and my internet speed is very very slow. i checked my speed at speedtest.net and the speed is like 76kbps. i called customer service many times already but they couldnt fix the the problem, they said they're going to send a technition in about2-3 days but as you see it's been 2 weeks. of course i restarted my modem already but the speed slows down like right after a minute. i live in new york and there's no major rain on the day my internet connection slows down. i'm really tired of calling the customer service...so please help guys. thank you

    If you are not useing wireless, and have no intention of useing it, I would log into the modem and turn it off. Someone else could be connecting to you router and useing your bandwidth. But not likely that is you problem.
    If you are useing wireless then you should log into your modem/router and be sure you have security enabled so nobody can get into you connection.
    If Verizon promised someone would come out and fix the issue, they should have given you a service order number for the repair. I would contact them and have them review you account and ask what gives? It is possible that there is a line problem and they should be able to determine that from the central office. Call tech support and insist that the problem be solved. If it requires a technician visit, ask for the order number and date when the repair will be made. Get the repair order number and insist that it be completed.
    Message Edited by prisaz on 04-05-2009 11:03 AM

  • Very slow internet after installing 10.5.3

    Hello all, this is the very first time I have encountered any problems with my Macbook and I am hoping I can get some help here.
    About a month ago I came home from college and hooked my Macbook up to the wireless router at home, everything was running fine. We have fiber optic internet so usually my speeds are blazing fast. Recently however I installed the 10.5.3 update and now my internet speeds are very dismal. I am having trouble getting my Macbook to connect to the router at all, much less load any web pages.
    I have taken an ethernet cable and plugged my Macbook directly in to the router to see if things load any faster, and unfortunately things are still just as slow over a wired connection. After typing in a URL you will sit there at a blank web page for about 45 seconds to a minute before it even starts loading the page, and when the page does load it takes forever to pull up and images take even longer to display. If it helps at all our router is a dlink DI-524 wireless router.
    I was browsing through these forums yesterday to see if I could find a solution to my issue. so far I have tried the following:
    -set router to broadcast in G mode only (instead of mixed mode)
    -removed encryption from router
    -tried various encryption settings (64 bit WEP, 128 bit WEP, WPA, etc)
    -updated the firmware of my router
    -created test account on my macbook, opened internet browser on it, everything still runs slow
    -deleted cache for safari/mozilla as well as the .plist files, still slow internet
    when i called apple the agent suggested putting in my os X CD and do an archive and install, i did and once i was set back to os X 10.5 i was unable to connect to wifi at all, and wired connection over ethernet seemed just as slow as before. when i check for apple updates the 10.5.3 update was my only option, i couldnt choose 10.5.2 so installing that would put me back where i was before.
    in the end i set my computer up last night to do a restore from my time machine backup. my machine has been restored to the backup i created just before i tried the archive and install, so im back to running OS X 10.5.3 now.
    I'm sorry this post got so long, I just wanted to make sure that I included details of what I've done so far. Again I would like to stress that I am having this problem on my macbook even with my computer hooked directly to the router with my ethernet cable. (using that same cable and hooking up any one of my windows computers in the house results in fast and effortless web browsing so i know the cable is good)

    It's not a matter of Mac OS X being "picky" but rather various ISPs not keeping up with changes in the DNS standard.
    In the most recent case, 10.5.3 had to revert to a previous method of performing some DNS lookups because various ISPs hadn't bothered to update their servers to handle what has been the recommended way of handling lookups for the past eight years.
    OpenDNS also has done a lot of work to make sure their DNS servers work as fast as possible; ISPs have absolutely no incentive whatsoever to provide fast DNS services.

  • Time Capsule + Airport Extreme very slow internet connection

    first time post here, looking for some help.
    I have a small wireless network at home which runs as follows.
    Modem - time capsule (acting as wireless router to macbook pro) - ethernet connection to iMac
    I would like to extend the range of the wireless network as we dont get signal upstairs. To do this I have added an airport extreme to extend the signal (as someone gave me one for christmas!).
    The network works fine, signal is great all over the house however internet traffic is very very slow when devices are connected to just the extreme station (ie when out of range from the time capsule).
    Does anyone have any suggestions as to why my internet connection upstairs is very very slow?

    Thanks for the reply. It seems to have helped a little - should I expect slower speeds from the extended network?

  • Re: "Very Slow Internet On OSX 10.5.5"

    Hello all,
    I am creating my own thread in response to ones like rogerjth's July 2008, the subject of which was "Slow Browsing with safari 3.1.2 - Any issues to watch out for?" and Roippeli's from Sep. 21, 2008, the subject of which was "Very Slow Internet On OSX 10.5.5 / Works Fine on XP. Since many people on the forum have been having the same problems and, like myself, have been unable to resolve them by the same methods that seem to have fixed the problem for the majority of people (hence the issue topic being marked "answered" because the topic was indeed answered, but only for the OP), I decided to start this thread again.
    I have been having the same problems as Roippeli and rogerjth for over a week now, and despite having searched the forums exhaustively, I am unable to fix them. I have tried every suggestion, including all of those made by Klaus 1 (emptying cache, resetting Safari, deleting specified files from Home/Library/Preferences and "/"/Safari, adding DNS numbers, scanning for trojan viruses - of which there were none - creating an OpenDNS account and configuring both my router and my PB to utilize OpenDNS), which seem to have solved the problems for many. However, after a short period of subtle yet marked increases in speed, I am back to the same place that I was before taking these steps. Intermittent connection, slow speeds, the works. I'm now ready to smash the router. Help!

    same problem here on a macpro. but only since today, i updated to 10.5.5 a week ago or so when it came out and had no problems until today. the moment i started my macpro internet connection was very slow (with safari, firefox & mail), but the airport network itself seems to be fine though (tried by copying files from a network disk).
    everything else connected to the same network works fine (iphone, other macs without 10.5.5)
    i posted in a german forum too and there are some others having the same problem.
    the question is : why today ??? i didn't change anything serious lately.
    i'm currently trying to download the combo update again and safari standalone but i get one timeout after the other.
    also tried to repair rights, p-ram reset, safari reset - nothing helped.
    Message was edited by: Olaf Dieckmann

  • I have very slow internet even though my provider says the speed is fast

    I am experiencing very slow internet even though my provider says that my speed is fast.  The uploading of a page takes long to complete

    If Safari is getting very slow:
    (Presumably you regularly empty your Safari cache by deleting the following file:
    Home/Library/Caches/com.apple.Safari/cache.db
    and clear your History)
    Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
    http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
    and here:
    http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
    If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
    208.67.222.222
    208.67.220.220
    (You can also enter them if you click on Advanced and then DNS)
    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296
    If your computer is part of a network:please refer to this page: http://www.opendns.com/start/best_practices/#your_network and follow the advice given.
    If you use a Router, make sure it has the latest firmware installed.
    One reason for a slowness in page loading may be the 'DNS Pre-fetching' feature of Safari 5.x as is described here:
    http://support.apple.com/kb/TS3408?viewlocale=en_US
    You can cancel DNS pre-fetching by going to Terminal and typing:
    defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false
    You have to restart Safari for it to take effect.
    If Safari seems to hang for ages:
    If you have a lot of tabs open and/or a lot of pages running Flash, Safari can sometimes 'hang', requiring a restart of Safari. This can often be inconvenient, and as it is rarely Safari itself that is hanging but merely one of its plug-ins, usually Flash, there is a way using Terminal to restart the plug-ins (without restarting Safari and losing your tabs) by quitting the WebPluginHost process:
    Open the Terminal from the Utilities folder in /Applications and type
    killall -9 WebKitPluginHost
    Note that this command kills all Safari plug-ins, not just Flash. All plug-ins should start back up when you reload the page.
    Then go back to Safari and refresh any pages that were using the Flash plug-in. This also fixes the Beachball of Death. Try this whenever Safari gets slow or freezes. The later versions of Flash 10.1 onwards appear to have improved the situation somewhat, but haven't completed eliminated it.
    For this and other reasons Apple switched their websites to HTML5 in January 2011:
    http://www.appleinsider.com/articles/11/01/26/apple_revamps_its_public_website_u sing_html5.html
    For Snow Leopard/Lion users this should also be read:
    http://support.apple.com/kb/TS3408

  • Very slow broadband for 2 months

    Hi,
    Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
    Do i need to post any more info? Thanks a lot...any help will be much appreciated!
    Ste
    ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    0 days, 15:07:24
    Downstream
    575 Kbps
    Upstream
    828 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    33.3 dB / 8.6 dB
    Line attenuation (Down/Up)
    29.0 dB / 14.8 dB
    Output power (Down/Up)
    20.8 dBm / 12.4 dBm
    Loss of Framing (Local)
    7
    Loss of Signal (Local)
    2
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    748 / 247
    CRC Errors (Down/Up)
    294 / 2147480000
    HEC Errors (Down/Up)
    nil / 1002
    Error Seconds (Local)
    2
    <script type="text/javascript"></script>
    Hide Details

    With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
    However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
    Below is a copy of my stats, as an example.
    ADSL line status
    Connection Information
    Line state
    Connected <script type="text/javascript"></script>
    Connection time
    5 days, 04:11:55
    Downstream
    8,173 Kbps
    Upstream
    1,057 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.0 dB / 5.7 dB
    Line attenuation (Down/Up)
    44.6 dB / 22.4 dB
    Output power (Down/Up)
    12.4 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    42072 / 0
    CRC Errors (Down/Up)
    8262 / 0
    HEC Errors (Down/Up)
    278529 / 0
    Error Seconds (Local/Remote)
    735 / 0
    Hide Details

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