Very very slow upload speeds (25/25 service)

I've had FiOS with 25/25 service for some time now, but for the past month or so, the upload speeds have been painfully slow. I ran the Verizon speed test and ended up with sub-1.0 upload speeds, and that's if the upload test completes at all. It starts out reasonably , then seems to stall and eventually dies. As others have reported in earlier threads, other speed tests (Speakeasy and the Java-based Verizon test ,when I could find it) reported better speeds, but nothing close to 25 up (This seems to be common in other reports of slow speed I saw here.). Download speeds are fine, around 31 when I run it wired.
Before people tell me it's my PC, this occurs with my Android phone as well (it timed out trying to email a video), AND with my Sling Solo box (lets me watch TV remotely), which is where I originally noticed the problem - it starts out OK and then times out.
I had been going back and forth with the VerizonSupport person on Twitter and they weren't able to resolve it (they did reset the ONT at one point, I think - wasn't home so I cannot confirm). I called customer service last Thursday and they sent me a new router, but that did not fix the problem.
What's my next step here? What could be causing this? Could it be in the "line"? The ONT? Are there any tests I can run myself other than the speed test? And why do some speed tests run fine but the Verizon one does not?
I can post screen shots of the speed test later if necessary.
Solved!
Go to Solution.

So, after getting a new router and finding that did not fix my prob;lem, and being told that they ran a speed test to my ONT from their end and that it was good (so the problem was likely my wiring), my problem went away (back to 31/27 on 25/25 service). The week before I noticed that it had fixed itself, I stopped to talk to a Verizon repair guy who was on my street fixing someone else's service. The repair guy said that my neighbor claimed that his service was dropping, but the repair guy said he could not find anything and ended up replacing the ONT. He had no idea what my problem was but maybe after I left he figured something out related to the two problems and fixed it. Very strange, but I am very pleased that it's fixed. I had the Verizon Support guys on Twitter look up my neighbor's problem ticket to see if there was something in there to saw what they did, but all they saw was the ONT replacement.
I wish I could say what solved the problem since I know there are other people who have had this problem in the past. I hate it when problems "fix themselves".

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Very slow upload speed via infinity 2 (business) u...

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I have the exact same issue as the following threads.
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
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Upstream Rate IP profile on your line is - 10 Mbps

Very slow upload speeds

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jpbarr, you can send me a private message w/ all your info & I will take a look on our end for you. Thanks Brett
Brett
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

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Connected
Connection time
0 days, 0:34:10
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Upstream
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ADSL settings<script type="text/javascript"></script>
VPI/VCI
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Type
PPPoA
Modulation
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Latency type
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Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Very Slow Upload Speeds on Infinity

I've been using Infinity for a couple of years now, in the last 2-3 months the upload speed has dropped from a consistant 4 - 6 mbps to an average of 0.3 - 0.5 mbps. The download has also dropped but not so much, we used to get a good 30mbs most of the time and now it's averaging 20 - 25mbps. I've phoned to see if there's a fault to be told it's an acceptable speed for Infinity and BT cannot and won't ever guarantee a 6 - 8mbs upload speed. Even though the engineer that installed it a couple of years ago wouldn't leave until he got the 6mbps upload speed and a 35mbs download speed.

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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hi would like to know how I can get better upload speed on infinity. Current Download 21680 upload 550kbts/s
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Online Monitor
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Filters
Permit Access
MyFRITZ!
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Try my Mac Performance Guide.
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PLEASE NOTE MY LOCATION.
MY FiOS SERVICE MEETS MY NEEDS
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45
Attachments:
FiOS Internet Speed Tests 1 5 2014.pdf ‏41 KB

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
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HEC Errors (Down/Up) nil / 72
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Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
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Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
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This connection is network limited 64.51% of the time.
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RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
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Both wired or wireless.
auto - negotiate
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Very very slow upload speeds (25/25 service)

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