VHS & DVD VideoGlide capture has horizontal fuzzy lines

I have imported some footage from my VCR and DVD player. With uncompressed settings and default compression, I always get fuzzy looking footage. The lines are more pronounced when there is lots of movement. I see the lines when VideoGlide Capture is open but not recording. The lines are not present when watching on a TV. The lines are also there when I connect my DVD player instead of VCR. I have reset the settings by deleting the preferences for VideoGlide. It doesn't appear to be the video player. The lines are there - VCR & DVD. I am using a 0x2861 Empia USB capture device.
Any help appreciated. I have 14 days to return the product and would like to resolve this quickly. Do I need to get a refund or would a different hardware/software setup yield better results?
Many thanks
Wayne

I want to convert VHS tapes (PAL/UK) to my iMac with the choice of compressed/uncompressed as well as any length of recording (some tapes are 3-4 hrs long. Also, when I looked at the Roxio and Elgato video kits, they seemed to have 640 x 480 resolution. Do they support the correct resolution for TV/VHS? Perhaps someone can explain why this resolution appears to be the default setting for capture.
On a side note, is it better to import VHS at its native 360 x 288 resolution, or that of TV at 720 x 576?

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VHS & DVD VideoGlide capture has horizontal fuzzy lines

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