Viber messages and data lost from iTunes backup HELP

This morning I backed up everything in iTunes on my iPhone 4s, which I just had replaced due to a cracked display.
When I restored my replacement iPhone from the latest back up, to my horror, all Viber history and messages had
vanished and only the blank application appeared. I was using Viber 4.2.1
If anyone knows a way around this, it would be very much appreciated, as there was a lot of important information contained :-((

PS - I contacted Viber and this was their response; "I apologize for the inconvenience, please, adress your issue to Apple Support, since we do not restore history message through the app."

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I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I see. Apple's documentation on what is included in the iCloud backup doesn't explicitly say that it contains voicemails, but that doesn't mean it does not. You would just have to try restoring the backup to find out.
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If this does not recover your voicemails, you can check to see if you have an older iTunes backup that may contain them. Available backups are shown in iTunes Preferences>Devices on the Backups list.
If all else fails, you could try contacting your carrier. Voicemail is a carrier feature and they may have an archive you could access.

How can i connect iphone to itunes.. i want to restore because my finger mistakes that click Reset all content and setting.. so iphone are empty.. all foto and data lost, right.. how can i use my iphone again..

how can i connect iphone to itunes.. i want to restore because my finger mistakes that click Reset all content and setting.. so iphone are empty.. all foto and data lost, right.. how can i use my iphone again.

Yes, try to restore your iPhone from iTunes or iCloud backup.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Tell us the result if you will try.
<Link Edited By Host>

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I recently upgraded to the iphone 5s from iphone 4 and need to backup and transfer data from old phone to the new phone. I want to backup using itunes rather than using icloud. Do I need to disable icloud backup on the old phone before I start the backup process. Do I need to disable anything on my computer (icloud). I am using Windows Vista and Itunes Version 10.7. Would appreciate step by step instructions for backup and transfer.. I am not computer or iphone saavy and don't want to mess things up.

If you backup with iTunes and you restored from the backup and the data are gone, then there is no where to retrieve them from unless you have another backup that contains those data.
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Did you try to connect in recovery mode to restore and set it up as new device?
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Read this:
http://support.apple.com/kb/HT3406

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i would not want to bet on nokia ever releasing a patch or update in the software to allow this function on this particular phone.
if you look at nokia phones over the years, they have added functionality like this across a wide range all at once, take for example timed profiles on symbian phones. these have only just been phased in.
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Have you thought about turning auto syncing off?
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Ipod syncing is not one way. You just have to know what to do...
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Hello,
I just restored my iPhone and I was wondering if there was a way to restore only text messages and phonecall history from my back up this morning.
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Welcome to the discussions,
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Message was edited by: Ingo2711

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i just got the iphone 5. i am setting it up now. i had an iphone 4 before and i want everything transfered over. do i set it up as a new phone or restore from itunes backup?

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Restoring iPhone from iTunes backup

Sorry guys, I'm new to ios. This may sound like a silly question to many of you but I can't seem to get this working.
I seem to have lost my data in iphone 5s. It is asking to either setup as a new phone or restore from itunes backup. The last back i did was today afternoon when everything was intact. But once the iphone was connected to itunes, it automatically started backing up the device with no data (as it was wiped out), now when I attempt to restore from itunes backup all it does is restore from the latest backup.
This afternoon's successful backup does not seem to get listed in the list of backups. Am I doing something wrong? The reason for doing backup is to restore when in need. This does not make any sense to me. Please help.

Thanks @aHmAda1m33. I have installed and checked iTools - the previous successful backup is not listed but all others after reinitializing are listed. I've lost hope now :-(

Viber messages and data lost from iTunes backup HELP

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