Viber video message missing in camera roll

i just noticed that the video messages i received via viber does not play anymore even i saved it into my camera roll. i'm really upset because i thought they are already saved locally on my phone.
i keep on getting this message "please see attached"
i thought that after saving to camera roll everything should be there locally...

Thank you for your reply, sberman.  Sadly your reply does not answer the question posed.
The device has cellular connection.
Sends sms. Sends emails. Sends photos via email.
What it does not do is send photos by sms, either from photo share or from the sms function.
Photo share - the sms icon is missing, other icons (eg mail, twitter, FB, etc) are all there and work, just the sms icon missing.
SMS - the camera icon in the sms window is greyed out and cannot be selected.
These two things together mean photos cannot be sms'd.
Guessing it is a setting somewhere, I can't find where or what.

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