Vibration Mode Not Working

I have Pearl 8130 that is approximately 13 months old (just out of warranty of course) and the vibration mode quit working. The day that it quit working I received a call in the morning and it worked. That afternoon no more vibration it had been on my belt the entire day and not dropped.
I have contacted my service provider and they helped me through several steps.
1. Hard reboot.
2. New operating software.
3. Checked profile to make sure that the vibration alert was active.
4. Created a new profile making sure that the vibration mode was active.
I am sure we tried some more things but right now I cannot remember what that might have been.
Does anyone have any idea of how to correct this problem???
Should I contact Blackberry and see if they can help me out?
Thanks

You will need a USB connection to your phone and the Nokia Software Updater. More on that here : http://europe.nokia.com/softwareupdate

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