Victim of fraud, no help from skype

I have recently had 50 euros taken from my account through PayPal. I haven't used Skype for 4 years. either somebody has hacked into my account or Skype have illegally taken my money. I have sent emails to Skype but had no help, there is no phone number to ring, Skype has terrible customer service!!!

Hi, Matthew, and welcome to the Community,
somebody has hacked into my account
Most likely the case - and possily your PayPal account or whatever payment method you use to fund your PayPal account could have been where the perpetrator started, not necessarily your Skype account. 
or Skype have illegally taken my money.
Skype has no - zero - interest in doing this.
Please refer to this FAQ article for next steps, which includes instruction on how to contact Skype Customer Service:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Change these account passwords immediately if you have not already done so:
Skype account
PayPal account
Your Skype account's registered e-mail address account
Whatever method you use to fund purchase transactions via PayPal
You may also consider ensuring the most recent versions of all software and patches are installed, as well as running your preferred anti-virus/malware/spyware software suite using current virus signature files.
If you have received a support ticket number, you will receive a response.  If you have not, and are experiencing difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.  Skype is aware of problems reaching their customer service unit and is working on a resolution.  People are getting through, although sometimes it takes a few attempts.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • VICTIM OF FRUAD, ABSOLUTELY NO HELP FROM SKYPE!!!

    Post Options 
    50 euros of Skype credit was bought on my account, i did not authorise this, i have not used this and i have not used skype for 4 years. I want a refund.
    Do NOT tell me to contact your community board or live chat, i am well aware that skype customer service is non existent! I am amazed that such a large company has such terrible customer service!
    I have had lengthy (and expensive) discussions with paypal and my bank and they have both said the responsibility falls with skype.
    I WANT A REFUND!!!! I will keep posting this message till i get an appropriate answer
    How can I claim a refund?

    Hi, Matthew,
    I just tested contacting Skype Customer Service and almost literally blew through the various drop-down menu items to the point I had launched an instant message chat session with an agent within a minute or two of starting the process. 
    Update: Just tested contacting Skype Customer Service once again.  First attempt, "Security-Privacy" menu choice and subsequent choice ended with "We're having problems ... ."  Immediately tried again, chose Payments -> Unexpected Payments and was directed straight away to start a chat with a customer service representative.   The chat facility started immediately.
    https://support.skype.com/en/faq/FA10656/what-is-l​ive-chat-support
    One standard comment I read is that once a fraudulent charge is reported to PayPal and to whatever payment method funds a PayPal account, when the funds are charged back, Skype will suspend or block the account as a proactive measure in order to prevent further fraudulent and unauthorized purchases.
    Seeing as your account was compromised, please review these FAQ articles for further information and instruction:
    https://support.skype.com/en/faq/FA10384/why-has-m​y-credit-debit-card-been-charged-by-skype-when-i-h​...
    https://support.skype.com/en/faq/FA34505/what-do-i​-do-if-my-skype-account-has-been-hacked
    https://support.skype.com/en/faq/FA10920/what-can-​i-do-if-someone-has-taken-over-my-account
    https://support.skype.com/en/faq/FA12053/how-can-i​-recover-my-account-if-it-has-been-suspended
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself once again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    It may take a few attempts, however people are getting through.
    Regards,
    Elaine
    Post script: Matthew, is this is the same incident we discussed back in September, or a new incident?
    http://community.skype.com/t5/Security-Privacy-Tru​st-and/victim-of-fraud-no-help-from-skype/m-p/3635​...
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How do I get real help from Skype???

    Like many of you, I pay for my use of Skype.  Skype to Go is my means of remaining in contact with friends and family while I work abroad.  I am now having serious problems with Skype to Go and have been unable to get any support through posts posted on the Skype to Go area within in the community.  As a customer who is paying for a service and not getting the service, I need real help.  But I cannot seem to navigate my way to that help.  So my question is this, where is Skype technical support?  How do I access them rather than a community of people who may or may not be interested in my problem?

    Hi, M_R_D,
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: contact Skype Customer Service
    If any of the links included in that FAQ article cause issues, please see also this FAQ article:  http://support.skype.com/en/faq/FA10656/what-is-li​ve-chat-support?
    If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
    Also, please temporarily enable pop-up dialogue boxes which will be the customer service chat service that connects you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings or browser plug-ins prohibiting pop-ups, these will also block reaching an agent.
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Please note:   To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

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    I've now emailed skype help three times about this issue and the responses I have received have been stock copy-and-paste emails that don't address my concerns at all - I've simply been told that I've violated the terms of service (no response on how?) and that I can make a new account. Any suggestions for how to resolve the issue would be greatly appreciated!

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    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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