Victory Can Be Pre-ordered - Master Chief Collection

Hey all,
On 10/29, I pre-ordered Halo: The Master Chief Collection as part of the "Victory Can Be Pre-ordered" promotion. It would be the fourth or fifth game I've pre-ordered with the promotion.
Unlike the other games, MCC isn't showing up in my purchase history with the "Victory Can Be Preordered Bonus" 500 points under the points for the purchase.
Any ideas why?

Hey PrimetimeHero,
Thanks for reserving and purchasing your copy of Halo: the Master Chief Collection with us! I hope you're enjoying the game so far.
As explained in our Get $10 offer announcement thread, pre-order bonus certificates do not typically post for 15-20 days after an eligible title has been shipped or picked up at one of our U.S. retail stores. The associated points may also never appear as pending, and instead simply be listed on/around the original order date once that timeframe has passed. If you still haven't seen record of your bonus certificate after that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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