Video and/or sound will not show in Adobe Photoshop 12 for m2ts files.

I have just added Adobe Photoshop 12.  The m2ts videos will either:  1) not show with a black screen and have video; or 2) will show but have video for only 30 seconds.  HELP!  I've read the forums, and I've tried everything I could find as suggested.  Nothing fixes BOTH issues.  I'm ready to return product and go back to 8.0.

Sometimes it pays to munch the video file through the Adobe Media Encoder app, even if it's going to come out in the same format as before.  This app is free and gets installed along with Captivate but you can also download it from the Adobe website.  It seems to make videos compatible with Captivate.

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