Video and sound not working

I have found several issues with Itunes on various computers where when playing trailers in Itunes, there is NO video and NO sound. All of the affected machines are on Windows 7 Professional mostly 64 bit. Some Dell Desktops and some Lenovo laptops. There seems to not be any pattern. Uninstalling Itunes and re-installing does not fix this issue. Some machines with same above OS have no issues. All are on iTunes 11.1.3.8 version. I have searched through many formums and it appears this issue has been occuring for many many years. I see forum's back to 2008. There seems to be no really resolution to this issue. Anyone else having these problems and or what other things have you done to resolve this?
Thanks

Hello Techie_girl,
Thank you for the details of the issue you are experiencing with video playback in iTunes. You have taken some really good troubleshooting steps already. I found an article with some additional steps you can take to address the issue you described.
I recommend reviewing the following article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Welcome to the unity.
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MY RESPONSE:
Good suggestion. The problem is this:
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http://forums.techarena.in/windows-vista-performance/1012315.htm
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Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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