Video call freeze problem save call logs?

with a spesific contact whenever we talk on 1-1 video call or he is hosting a group call there will be random occasions that it will freeze and it won't recover and eventually fail.
we are both using the latest 7.0.85.102
my pc: win 8.1 32bit
his pc: win 7 sp1 64bit
(both fully updated)
is there a way to monitor/save call logs on both sides (mine and his) so you can investigate the issue further?

i suggest go to a nokia careline center near you and tell them your problem about your phone. im sure they can help you. or if you know the store where your phone was bought from, try to go there and ask if they can check your phone since most phone stores have warranty for products that they sell.
that's all i can do to help. im sorry.

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I need to save the call log record for the past 30 days.
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I need to be able to save it onto my pc, as takingthe sim card out will delete all records.
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Doing screen shots is probably the easiest !
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TS3367 I already try these steps but I still got the problem I can't make a video call at all or receive .

I already try these steps but I still got the problem I can't make a video call at all or receive .

Here som other steps you can try;
Make sure that you have an internet connection
Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
Make sure that FaceTime is enabled (Settings > FaceTime.)
Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
Tap Settings > General > Date & Time to check date and time are set correctly.
Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address

Video call freeze problem save call logs?

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