Video Chat on Facebook

Hello,
    Need some assistance.  I have read threads looking for this problem, but could not find exactly what I am looking for.  I know that Facebook has video chat now, but I do not have the video icon when you click to chat with someone.  Example, my parents can call me using it (Windows computer), but when I click their name all I can do is type, can not use video chat.
    Is there something that prevents it from working correctly with Mac?  Any assistance in fixing this issue would be great.
Thanks.

Change your security preferences to allow 3rd party apps. 

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