Video Chat on Playbook has dropped one side video

When I try to Video Chat with a person who also has the same model of Playbook, he does not see me but hears me. I can both see him and hear him. Video Chat was working but recently one side of the video has gone down. I find the identical question on a number of sites on the web but don't see any answers.
Does anyone know what the fix is? Thanks, Trigger 1940.

it can do 2 things but I have no tried this scenario out as I dont have citrix
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Video Chat via Playbook PIN's, having problems...

I have two Playbooks on OS2.0 sharing the same Blackberry ID. I'm trying to use Video Chat via Playbook PIN's and I'm not having any luck. Call attempts fail with "The person you called is not currently available".
- both Playbooks have Accept Calls On
- both Playbooks are on the same home wi-fi network, i.e. same router
- the router has firewall enabled (Toggling off the firewall doesn't seem to help and I'd rather have it on. Skype works from the desktop computer with firewall on.)
- in Contacts, both Playbooks show each other with green video chat icons. Turning off Accept Calls will actually change the state of the video chat icon to gray, as expected. (The state change doesn't update immediately, but after a failed call.) This tells me that the Playbooks are talking to RIM's servers?
- I'm not getting the "A Firewall is preventing Video Chat from connecting" or "Unable to Connect to Server" error messages. http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26845 This leads me to believe that the Playbooks are able to see RIM's servers?
- Some people have reported that putting the Playbook in the DMZ (DeMilitarized Zone) of the router works, but it's risky security-wise (The Playbook is open to the general internet.). My router only allows for one IP address in the DMZ, which isn't useful with my two Playbooks.
- The alternative to DMZ is port forwarding, which is more secure. My router only allows specific IP's to be used and since the Playbook IP's are dynamically allocated, setting this isn't helpful. http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26816
Could someone with two Playbooks sharing the same Blackberry ID's please try to use Video Chat via Playbook PIN's and report whether it works or not? I'd like to isolate out whether it's a problem with Video Chat or my router/home wi-fi.
Thank you!

It won't work since they have the same blackberry ID.
I have tried many time and it won't work. Only the playbook that last connected to app world can use video chat.
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There are threads ongoing on similar topics. This is not a suitable topic for this forum.
I will pass on any comments from the other threads and original post in this one, but I'm closing this topic and any further petitions like this as it will just result in "Creative-bashing" and unproducti've comments.
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I bought Ideapad G570 in June 2012 from Jumbo Electronics in Great India Place, Noida (UP). The Serial No is CBxxxxxxxx. Today I noticed that one of screws (through which lcd screen gets attached to the body) has come out of place and the laptop's screen is kind of hanging from one side. The product quality is pretty bad.
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Moderator Note; s/n edited for member's own protection

Hi deeam99
The warranty of your system has been updated on the support website . You can directly view details from the below link .
http://support.lenovo.com/en_US/product-service/warranty-status/default.page?
I have sent the required details through PM .
Now you may please contact the Local support for logging a case for the issue and get the required parts replaced
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
Do letus know if any more help is required
Hope This Helps
Cheers!!!
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Video Chat on Playbook has dropped one side video

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