Video content missing on ipad... play buttons greyed out

There was a similar thread but answer did not apply.  I have videos that are fromatted to play on ipad and play in itunes well.  When sync to ipad you can see the ipad increase in file size from the added video.  When you open the video app to view the videos all is seen is greyed out video image with title underneath.   click on that image,  and the play button is greyed out.   Even though the running time appears,  the file size is 0.  I know the content is on the ipad because it shows the space being used by those files.  Where are they?   i look in the music app, no luck. 
I did plug in the ipad to computer  and view the files that way (in left hand side of itunes where you view files on devices )  and those particular video files are greyed out there as well.   Please help.  So frustrating trying to find an answer.  
I have tried deleting the files from ipad and resyncing did not work.  Thanks

Update:
After further inspection: it seams the  video contnet is not being transferred but only the video file image and title.  Discovered this after unplugging and repluggin and saw the file size in ipad decrease because there were no video files.  Thanks  for you help 
Still need a solution.  Thanks

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