Video disappears when exporting to Interactive pdf

Hi,
I have just started using InDesign yesterday and am trying to put together an interactive pdf. It is essentially a pdf catalogue with several clients on it. I have carried out all the hyperlinking, but now I want to embed a video into the pdf. I do so by importing a video file and configuring it with the interactive media box. Every time I export he pdf however, the video is completely missing.
I have tried to convert it with Media Encoder to flash, mp4, avi, h.264 etc. I'm not really sure how I can fix it so that it remains an interactive element in a pdf. I have been playing around with the Adobe pdf presets and still nothing.
Could somebody please help me? Complete noob here
Cheers

You mentioned you have played with PDF presets? Are you sure you have exported Interactive PDF not Adobe PDF (Print)? Those are two different formats in InDesign´s Export File format list... videos are not supported in PDF for print format. And PDF presets works only with PDF for Print, not with Interactive PDF format.
If you are using proper Interactive PDF format, make sure you have checked (Forms and) Media; Include All option in export window.

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Video disappears when exporting to Interactive pdf

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