Video doesn't play on ipod...similar threads have not worked

hi,
i've seen some threads that are discussing the same issue but not the same exact problem. the video doesn't show on my ipod, although the sound works. on itunes, both work fine. i've already set tv out to off so it should be working as the support help has suggested. i know that images work fine since i can see photos on my ipod. it's just the video that isn't working.

Still more. I did go to http://forums.adobe.com/thread/892474 and removed the flash player data as suggested and that didn't help
Also, when I go to http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_Ac tiveX_Filtering__if_you_are_using_Internet_Explorer_9  
and later http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
It shows no version information nor is there any picture activity. Not even a blank gray box
On the first link above (Disable_ActiveX_Filtering) it lists several suggestions. Here they are and what I have or have found
Ensure that the latest version of Flash Player is installed  <<<YES - 11.9.900.117
    Disable ActiveX Filtering (if you are using Internet Explorer 9)  (It is unchecked in IE 10)
    Enable Flash Player Add-ons (if you are using Internet Explorer)  <ENABLED)
    Disable the RealPlayer functionality, Downloading & Recording, if you are using Flash Player 11.3 on Mozilla Firefox.  No RealPlayer on computer
    Ensure that you have the latest version of Flash Player (if you are using Chrome) Chrome works
    Delete all Flash Player browsing data  <<<DONE
    Remove Flash Player cache <<<DONE
    Disable Flash Player hardware acceleration  <<<Did so on YouTube but can't get to this on bad sites
    Increase the storage limit for a specific website <<<<Can't get to this option on bad sites
    Report the issue to the Flash Player forum  <<<You are reading this. I reported
THANKS IN ADVANCE

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