Video downloads content, but then will not complete download process.

I have emailed this problem to tech support quite a few times and get crazy answers. It appears that they don't actually read my email. They look at a couple of words and send me a form email.
Background:
I can download music.
I have also downloaded music videos successfully.
I use a cable modem.
I have over 15G of memory left on my computer.
I have made sure the anti-virus firewall and Windows XP firewalls allow iTunes files through.
I close all other programs before downloading, am not uploading stuff to my ipod while downloading, and am not playing music while downloading.
The Problem:
I am trying trying to download Season 2 of Desperate Housewives. It will download an episode and add the ID3 files. I can go look at the file that is being created and see that it is increasing in memory. In the end, the video file does not save. iTunes moves on to trying to save another episode. I end up with all of these 0 byte files in the "downloads" folder that is in my iTundes music folder. I have tried deleting these files and downloading the season again. No luck. If I let this process keep running, I get an error message telling me that I have timed out. My internet does not time out...does iTunes time out?
Please help if you know what I might be able to do. The emails from tech support do not help. They just tell me things I have already done or already know.
Gateway Desktop   Windows XP  

I was having the same problem and got the exactly same responce from tech support, ( the tech support is a joke) Here is what I finally did to get mine to work, the probleml was with my company firewall,
These steps worked for me:
Go under EDIT
Click on Preferences
Click on Advance Tab
Under Itunes Music Location,
Hit Change and write down the locaton incase the new locaton does not work for you.
Under temp hit the New Folder button
Delete the old location ( you might not need to do this )
Type in new location
I used the following: C:\TEMP\Itunes
Hit the ok and it will take a few minutes to move all your libary to new location
Go back to Advance
Click on the Check for Purchased
This worked for me and I hope this helps you out
My personal opinion is that we pay big money for these IPODS and Apple cant even support us .....What a shame!!

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